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GoTo Connect Utilities Reviews & Insights

Score7.5 out of 10

485 Reviews and Ratings

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Who Buys & Uses GoTo Connect

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Insights from GoTo Connect Reviewers

Based on 74 verified reviews published in the last 18 months

Overview

Synthesised from 74 reviews | Last Published May 27, 2026

GoTo Connect functions primarily as a comprehensive Voice over Internet Protocol (VoIP) phone system, widely adopted by organizations to address communication and accessibility challenges, particularly for remote and distributed teams. In TrustRadius reviews, users frequently highlight its robust call routing and management capabilities, enabling efficient handling of inbound and outbound traffic, and its intuitive administration portal. The platform is also praised for its overall ease of use for both end-users and administrators, alongside reliable call quality and responsive customer support.

Reviewers note significant cost savings, often achieved by reducing hardware needs and consolidating services, with 54% citing this benefit. However, some users report limitations in the mobile application's core features and express a need for more clarity and depth in reporting and analytics. While designed as an all-in-one solution, a portion of reviewers utilize only its core phone system, often due to existing integrations with other collaboration tools.

Pros

  • Robust call routing and dial plan configuration for efficient call management.
  • Intuitive and easy-to-use administrative portal for system management.
  • Reliable call quality, including clear audio and video communication.
  • Responsive and available customer support, often 24/7.
  • Significant cost savings through reduced hardware and service consolidation.

Cons

  • Mobile application has limitations, such as initiating texts from shared numbers or call parking.
  • Reporting and analytics features lack clarity, navigation, and deeper insights.
  • User and administrative interfaces can be confusing or complex to navigate.
  • Some advanced AI features are perceived as limited or still developing.
  • Users often underutilize integrated meetings and messaging features due to external tools.
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GoTo Connect Reviews

2 Reviews
UtilitiesUtilities1Renewables & Environment1

GoTo Connect Review

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Primary call center, we love the auto attendant, there is also tons of options for add on. you can have fully automated call support. I believe chat bot is also available. also it is awesome being able to text from the primary business number. all in all I haven't had any issues.

Pros

  • Directs phone calls to an unlimited number of places
  • the auto attendant is super user friendly
  • I can change the call id depending on which option the call selected so i can tell what they want

Cons

  • being able to use multiple desktop phones to one user, so i don't need to pay for many users for both of my desks
  • i am totally happy
  • no problems

Likelihood to Recommend

GoTo Connect is prefect for business with more than 1 employee. GoTo Connect is easy to work with on all fronts. I really love the easy auto attendant setup. I also like the ability to change caller id.
VU
Verified User
Account Manager in Customer Service (Utilities company, 1-10 employees)
Vetted Review
GoTo Connect
3 years of experience

Simple, Clean and Supportive

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

GoToConnect was used in my organization as a way to keep up with day-to-day tasks between employees. The need stemmed from everyone working in separate office spaces, yet our work had some overlap. Corresponding through e-mail sometimes can get messy and it is important to keep administrative type work in a different "space" than typical services with clients. It's been easy to integrate new users and even a new office manager- which solves the problem of onboarding for our evolving team.

Pros

  • Accessibility and integration via desktop app or browser is convenient.
  • Tracking - Timestamps, voicemails, favoriting and other abilities allow for abundant ways to track calls/chats.
  • Simplicity - The ease of use is high given that symbols and color schemes are very straightforward. This is a benefit to an older workforce who may not be as technically inclined and allows for people of all ages to understand how to use the platform quickly.

Cons

  • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
  • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
  • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.

Likelihood to Recommend

GoToConnect is well-suited to staff who can appreciate a simple, straightforward add-on to their workday. If this platform is meant to be a small aspect of the day and just to support tasks here and there then I would say this is the better option compared to other available platforms. However, GoToConnect lacks some modern touches and additional features that can really make a difference if you are using it often day-to-day. I would recommend other platforms for calls/texts/meetings because they are more fun to use and offer small features that I have noticed more of a benefit to people who rely on its functions. Limitations of only 4 participants with the Basic plan forces you to upgrade your subscription
LS
Laura Samoisette, LEED AP, WELL AP
High Performance Division Project Manager in Professional Services at Resilient Buildings Group, Inc. (Renewables & Environment, 11-50 employees)
Vetted Review
GoTo Connect
1 year of experience
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