GoTo Connect Reviews and Ratings

Use Cases and Deployment Scope

I use to manage dial plans and pbx system for our many car dealerships. It matches the needs for each brand and requirement from each location.

Likelihood to Recommend

For a new dealership recently acquired, we were able to create a dial plan to meet their needs without much effort on our side and was very easy to accomplish.

Use Cases and Deployment Scope

We primarily utilize the phone voip system. It helps us access our phone both in the office and while away as they have a mobile app that you can utilize as well. We are a medical office but not all of our team is in person so this helps with team efficiency.

Likelihood to Recommend

I like that the phones are able to be mobile, it allows for more flexibility in where our team is able to work. I do not like the range in customer service experiences. I have had extremely helpful representatives but have also had people who were not very well trained and were not very much help.

Use Cases and Deployment Scope

GoTo is our phone systems. It is great with all the flexible and routing all the phone calls. It also works great with our CRM system to track the phone calls and text messages. It has great admin side to see what all is going on with the system. It helps us get our calls answered.

Likelihood to Recommend

It is great at setting up a phone system quickly and having phone numbers routed to the correct place. App works good was able to do a whole phone system with people only using the app to answer the phone calls. People was able to figure out the app and use it in a few minutes.

Use Cases and Deployment Scope

I use GoTo Connect every day in our company; it has become one of our core components of my workflow. This product mainly solves the core challenge of fragmented communication. I mainly use it for team calls, client meetings, internal chat, and managing incoming support inquiries. It helps our team to stay connected, manage calls efficiently, and collaborate.

Likelihood to Recommend

GoTo Connect is well-suited for distribution or hybrid teams that are in need of a unified communication system, as well as for companies that require strong mobile access for on-the-go communication. It is not ideal for teams needing advanced collaboration features like whiteboarding or real-time co-editing.

Use Cases and Deployment Scope

We use this to host video calls, especially with clients that are in different time zones or use different video call systems. We have also used it as a way to record presentations as well.

Likelihood to Recommend

We find it a great meeting program for teams of various sizes across various time zones. We had a last-minute all-team call, and it was very easy to send out a meeting link/invitation and get everyone on the call. Everyone had a seamless time joining and collaborating with conversation and screen sharing.

Use Cases and Deployment Scope

We use this to replace a legacy phone system where there were a lot of employees working remotely.

Likelihood to Recommend

This system is good for companies who have a lot of virtual employees and might not need a dedicated in-house phone system anymore. But you need good IT to manage it, because their support is lackluster.

Use Cases and Deployment Scope

We use it for inbound and outbound communications with our customers. Industrial customers in the manufacturing industry. Additionally, we use it to monitor the number of calls, missed calls, and other key performance indicators. This is integrated into our availability in Microsoft Teams. So when we are available, we can reach out to other available colleagues.

Likelihood to Recommend

Well-suited if you are looking for a basic helpdesk center, it suits well for remote teams working in the helpdesk. Combined with other GoTo tools, such as meetings, it works fine. integrates well into Microsoft's teams. For offline work, it is less suited, as it lacks an offline feature. Depend on internet access. It is not as customizable as sometimes needed, but that's the case with other out-of-the-box tools as well.

Use Cases and Deployment Scope

GoTo Connect is a fully featured voice over IP phone system similar to RingCentral or 8 x 8 and is also bundled with additional services that can be used for troubleshooting and such as remote diagnostics. It supports a variety of standard phones that can be used for voice communications, and it also includes numerous other forms of communication such instant messaging and conferencing.

Likelihood to Recommend

GoTo Connect is an ideal solution for a small business that wants to have employees being able to communicate in a variety of different forms in a cost-effective manner for voice and instant messaging and conferencing, and really provide you with a full suite of solutions for business use.

Use Cases and Deployment Scope

We use GoTo Connect for our phone system. We are a 30-person firm and have used several products over the last 20 years. But GoTo has reliable call quality and generally favorable pricing. It allows us to expand the phone system to folks who are entirely remote as well.

Likelihood to Recommend

We do a ton of conference calls and GoTo is very good at handling, even with dozens of participants. We get good call quality pretty consistently. There is not really a great system to for maintaining contacts, but we don't really need that. It is very reasonably priced and popular for smaller shops who don't have a big phone/conference budget.

Use Cases and Deployment Scope

We conduct virtual group therapy sessions for employees who have experienced a crisis at work, such as suicide, homicide, layoffs, robberies, and other crimes. Sessions are set up virtually, and

Counseling is administered by licensed clinicians who are contracted by the employee assistance program of the sponsoring organization.

Likelihood to Recommend

Again, the functionality is rather limited compared to something like Teams or Zoom.