GoTo Connect Reviews and Ratings

Rating: 8 out of 10

Score

8 out of 10

Community insights

TrustRadius Insights for GoTo Connect are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Integration: Users have praised the platform for seamlessly integrating chat, video, and audio features for collaborative meetings. Mobile App Functionality: Reviewers appreciate the well-liked mobile app that allows easy conduct of meetings, screen sharing, and call forwarding. Customizable PBX System: The user-friendly and customizable PBX system is highly valued for its ability to customize ringtones and hold music. Excellent Customer Service: Users value the excellent customer service provided by GoTo Connect, along with high-quality and reliable internet-based systems. Templates for Messages: The utilization of templates for messages is highlighted as a positive aspect by users. Intuitive Admin Portal: The intuitive user interface on the admin portal is commended for its simplicity and cleanliness. Great VoIP Quality: Users find the VoIP quality great in GoTo Connect, especially considering the price point.

Reviews

284 Reviews

Dependable communication tool.

Rating: 10 out of 10

Incentivized

January 9, 2026

Use Cases and Deployment Scope

We use GoTo Connect for internal collaboration, client clarification calls, and discussions during deployment or production issues. It lets our team members instantly connect through the desktop app, review call history, and continue discussions without switching platforms. It helps to keep our communication structured and lets us focus on development and debugging tasks.

Pros

Desktop and mobile apps make it easy to join calls.
Call quality is stable even during long discussions.
Simple interface and easy to setup.

Cons

Minimal UI customization options.
Call analytics are more business focused than engineering focused.

Likelihood to Recommend

It is well-suited if you need reliable voice communication with a simple interface that requires no technical setup or maintenance. Not suitable for those in need of a deep chat-based collaboration tool.

Aarav Sen

Software engineer in Engineering at Brandminthub (11-50 employees)

Vetted Review

4 years of experience

Disappointing experience

Rating: 1 out of 10

Incentivized

January 6, 2026

Use Cases and Deployment Scope

Disappointed with the service. Call quality was often inconsistent. The call flow / dial plan interface was frustrating to use, especially the arrows linking extensions, which were difficult to delete.

We were quoted for 7 licenses but billed for 12. Although this was later corrected, GoTo refused to refund the 5 extra licenses. Worse, the extra licenses were not visible in the admin portal, so we couldn’t catch the issue sooner.

Would not recommend.

Pros

customer service availability
customer service politeness
Some useful features are integrated (such as text-to-voice transcription to set up for voicemail messages).

Cons

Refusal to refund our overcharged licenses
Audio quality of telephone communications
It is impossible to set a line transfer to an external number based on the time of day. You have to change it manually every time.
Arrows in the dial plan are difficult to delete, making any modifications frustrating.

Likelihood to Recommend

Responsive customer service, but otherwise disappointing. In my opinion, they will still take your money even when they are clearly in the wrong I feel. Audio quality is often poor, and there are several limitations in the admin portal. Would not recommend.

Verified User

Administrator in Customer Service (1-10 employees)

Vetted Review

2 years of experience

Phone System Management.

Rating: 9 out of 10

Incentivized

January 5, 2026

Use Cases and Deployment Scope

We currently use GoTo for our Phone Management System. We enjoy the capability of servicing our own account, but also benefit from having the support of the customer service team in case we encounter something we cannot figure out ourselves. We have used the system for over 6+ years and could not recommend the services more.

Pros

Self Service.
Online System Functionality.
Ease of Use.
Customer Support.

Cons

The Website always takes a long time to load.

Likelihood to Recommend

The self-service feature is great for being able to make quick changes when needed. The new website update has also made editing the system easier, as well as the AI support feature. The only issue we have had is not being able to navigate complex issues on our own, but the support team is always helpful in assisting us with those problems.

Haley Slater

Office Manager in Professional Services at Noble Insurance Agency (1-10 employees)

Vetted Review

6 years of experience

GoTo is the go to software

Rating: 9 out of 10

Incentivized

January 3, 2026

Use Cases and Deployment Scope

Our company currently uses GoTo Connect for the contact center. This helps us manage our call flow, recordings help with quality assurance and customer satisfaction. We have also used the dashboard for agent performance which have helped us tremendously find any weak links in the contact center department.

Pros

Route calls
Fast Merchant Support
User Friendly

Cons

Reporting
Call Pulling
Missed, Abandoned Call Accuracy

Likelihood to Recommend

I think GoTo Connect has major benefits to fast growing companies such at ourselves. The contact center dashboard has helped myself (Manager) keep our customer service part of the company at bay. I love that I can find most calls to be on the positive side.

Verified User

Administrator in Quality Assurance (51-200 employees)

Vetted Review

5 years of experience

GoTo Connect is the best VOIP I have found for my agency

Rating: 9 out of 10

Incentivized

January 3, 2026

Use Cases and Deployment Scope

VOIP phone system for my small insurance agency.

texting

Auto attendant is helpful

AI call summaries are also great

Pros

AI call summaries
call routing (dial plans) are highly customizable -- I can make it do anything
Auto attendant feature is helpful
text to voice on auto attendant is awesome

Cons

call quality on softphone is not great and needs serious improvement
need to be able to search texts on the softphone app ... finding specific text is almost impossible when there is a lot of quantity
some add on features are expensive and honestly at this point should be included in a base package
cost gets really high for a small business if we want the extra features.
We really need it to connect with Agency Zoom (vertafore)

Likelihood to Recommend

Good for remote teams. It is expensive though for very small businesses 2-5 employees to have all the features.

Verified User

C-Level Executive in Sales (1-10 employees)

Vetted Review

3 years of experience

GoTo is Awesome Sauce

Rating: 9 out of 10

Incentivized

January 3, 2026

Use Cases and Deployment Scope

We switched from Mitel Connect to GoTo Connect back in 2023/2024 due to Mitel being sold off to RingCentral. GoTo Connect just had more features and easy admin ability for the IT department. The integration of SMS and mobile app has provided a robust feature set and simplistic use.

Pros

SMS integration
Mobile App
Voicemail Management

Cons

Could use some finesse with setups and changes of users.

Likelihood to Recommend

Initial setup, current management and site application for PC and Cell Phones

Jason Pope

IT Support Specialist Admin in Information Technology at Tulsa Housing Authority (51-200 employees)

Vetted Review

2 years of experience

GoTo Connect excellent choice for small Admin Teams

Rating: 8 out of 10

Incentivized

January 2, 2026

Use Cases and Deployment Scope

GoTo Connect is used as our phone system for our whole company at multiple locations in Texas and Alabama. Users access via deskphone and softphone. It is managed by the IT Department. We have been using it for over 3 years and are very happy with our service. The tech support is 5 stars!

Pros

Technical Support
Meetings
Admin Panel

Cons

Provishing the phones are sometimes an issue.
I would rather a number to call rather than needing to create a ticket on the support site and having to wait for a tech to call us.
The support sites search function could be improved.

Likelihood to Recommend

We use GoTo Connect in our onboarding and offboarding for all users. I love how simple it makes ring groups. The direct line feature is also very valuable to our organization. We creat many stand alone phones for our sales departments and that can just login when other members of the Sales Team travel to different locations.

Verified User

Administrator in Information Technology (51-200 employees)

Vetted Review

3 years of experience

GoTo Connect-The only Choice for Communications

Rating: 10 out of 10

Incentivized

January 2, 2026

Use Cases and Deployment Scope

We use GoTo Connect for all our voice communication Needs. The cell app and texting are quite useful for mobility and communications with those who would rather text. We also use call recording for quality assurance with clients. We aren't always in the office so the cell app is quite valuable to assist us in not missing calls.

Pros

Cell App-Simple to Use
Admin Portal is very straight forward
Text to Email assures I don't miss a Text

Cons

AI Reception needs to be able to access a database more easily
Costs of the service can be an issue for clients

Likelihood to Recommend

Once again, the mobility feature is Big. It also works well for us when we do not want clients to have our Mobile number.

Verified User

General Manager in Corporate (1-10 employees)

Vetted Review

6 years of experience

GoTo Connect review

Rating: 10 out of 10

Incentivized

January 2, 2026

Use Cases and Deployment Scope

We use GoTo Connect for our verbal and texting communication requirements. From daily calls , we monitor inbound and outbound traffic and ensure calls are routing properly. We also utilize text to communicate with our clients and vendors. Texting has proven to be a proficient means of conducting business operations. We also do utilize the E-Fax to send text faxes and also receive faxes.

Pros

Voice
Text
Call logs

Cons

Call Analysis - Reports. They are not exactly clear.

Likelihood to Recommend

The system is extremely easy to setup and utilize. Management of the system continues to improve, but overall has been easier than systems i have utilized in the past.

Jeffrey Bialas

Director of Telecom in Customer Service at Edge Insights, Inc. (1-10 employees)

Vetted Review

Reseller

18 years of experience

GoTo Connect makes the connections work

Rating: 8 out of 10

Incentivized

January 2, 2026

Use Cases and Deployment Scope

We use GoTo Connect for our business communication and Teleconferencing was well as inbound business calls via the call flow that can be programmed to route inbound calls to our voice mailboxes during holidays and off hours.

Pros

GoTo Connect routes calls using programming, which is particularly useful for our business purposes.
GoTo Connect lets us record calls, which is particularly useful for our business purposes.
GoTo Connect comes with GoToMeeting which lets us do teleconferencing and chat while on calls.

Cons

GoTo Connect is so good it is hard to think of weaknesses or missing functionality. Maybe making chatting within the office easier.
GoTo Connect call quality diagnostic tools sometimes are lacking.

Likelihood to Recommend

Recording meetings during GoToMeeting calls is helpful. One area where GoTo Connect is less appropriate may be when you are in a classroom environment. Although this is not a key need for us I could see how this might be something needed for some purposes. Overall we have found GoTo Connect to work well for us.

Doug Symes

IT Manager in Information Technology at InterConnect Wiring (51-200 employees)

Vetted Review

5 years of experience

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