Most Commonly Comparedto GoTo Connect

Best GoTo Connect Alternatives for Small Businesses

CloudTalk

Score 8.8 out of 10

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise…

Higher Rated Features

Customers are more satisfied with the features of GoTo Connect than the CloudTalk

Broadvoice

Score 9.2 out of 10

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Higher Rated Features

  • Mobile apps
  • Mobile app for Android
  • Call screening

Nextiva

Score 9.1 out of 10

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Higher Rated Features

  • Mobile apps
  • Cloud PBX
  • Call Management

CallFire

Score 9.7 out of 10

CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

Higher Rated Features

  • Call Management
  • Call recording
  • Message alerts

Zoom Phone

Score 8.8 out of 10

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next stepsA post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of taking notes. Voicemail task extractionTasks…

Higher Rated Features

  • Mobile apps
  • VoIP system collaboration
  • Cloud PBX

8x8 Work

Score 8.6 out of 10

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

Higher Rated Features

  • Mobile apps
  • VoIP system collaboration
  • Call Management

Google Voice

Score 8.3 out of 10

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Higher Rated Features

  • Call recording
  • Instant messaging

Rakuten Viber

Score 7.9 out of 10

Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

Higher Rated Features

  • Mobile apps
  • VoIP system collaboration
  • Cloud PBX

Vonage Business Communications

Score 8.0 out of 10

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Higher Rated Features

  • Cloud PBX
  • Call Management
  • Hosted PBX

Aircall

Score 8.0 out of 10

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

Higher Rated Features

  • Mobile apps
  • Call recording
  • Mobile app for Android

Best GoTo Connect Alternatives for Medium-sized Companies

CloudTalk

Score 8.8 out of 10

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise…

Higher Rated Features

Customers are more satisfied with the features of GoTo Connect than the CloudTalk

Nextiva

Score 9.1 out of 10

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Higher Rated Features

  • Mobile apps
  • Cloud PBX
  • Call Management

Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.

Higher Rated Features

Customers are more satisfied with the features of GoTo Connect than the Cisco Business Edition 7000 (discontinued)

Zoom Phone

Score 8.8 out of 10

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next stepsA post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of taking notes. Voicemail task extractionTasks…

Higher Rated Features

  • Mobile apps
  • VoIP system collaboration
  • Cloud PBX

8x8 Work

Score 8.6 out of 10

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

Higher Rated Features

  • Mobile apps
  • VoIP system collaboration
  • Call Management

Webex Calling

Score 8.6 out of 10
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Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Higher Rated Features

  • Mobile apps
  • Mobile app for Android
  • Mobile app for iOS

Genesys Cloud CX

Score 8.5 out of 10
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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

Customers are more satisfied with the features of GoTo Connect than the Genesys Cloud CX

Google Voice

Score 8.3 out of 10

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Higher Rated Features

  • Call recording
  • Instant messaging

Best GoTo Connect Alternatives for Enterprises

Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.

Higher Rated Features

Customers are more satisfied with the features of GoTo Connect than the Cisco Business Edition 7000 (discontinued)

Zoom Phone

Score 8.8 out of 10

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next stepsA post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of taking notes. Voicemail task extractionTasks…

Higher Rated Features

  • Mobile apps
  • VoIP system collaboration
  • Cloud PBX

Webex Calling

Score 8.6 out of 10
Sign Up for WebexOne

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Higher Rated Features

  • Mobile apps
  • Mobile app for Android
  • Mobile app for iOS

Genesys Cloud CX

Score 8.5 out of 10
Visit Website

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

Customers are more satisfied with the features of GoTo Connect than the Genesys Cloud CX

Google Voice

Score 8.3 out of 10

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Higher Rated Features

  • Call recording
  • Instant messaging

Sprinklr Service

Score 4.4 out of 10

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience.Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience. Provides insights to supervisors to drive…

Higher Rated Features

Customers are more satisfied with the features of GoTo Connect than the Sprinklr Service

Rakuten Viber

Score 7.9 out of 10

Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

Higher Rated Features

  • Mobile apps
  • VoIP system collaboration
  • Cloud PBX

Talkdesk

Score 8.0 out of 10

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Higher Rated Features

Customers are more satisfied with the features of GoTo Connect than the Talkdesk