Overall Satisfaction with GoTo Connect
GoToConnect was used in my organization as a way to keep up with day-to-day tasks between employees. The need stemmed from everyone working in separate office spaces, yet our work had some overlap. Corresponding through e-mail sometimes can get messy and it is important to keep administrative type work in a different "space" than typical services with clients. It's been easy to integrate new users and even a new office manager- which solves the problem of onboarding for our evolving team.
- Accessibility and integration via desktop app or browser is convenient.
- Tracking - Timestamps, voicemails, favoriting and other abilities allow for abundant ways to track calls/chats.
- Simplicity - The ease of use is high given that symbols and color schemes are very straightforward. This is a benefit to an older workforce who may not be as technically inclined and allows for people of all ages to understand how to use the platform quickly.
- Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
- Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
- Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
- The ability to keep organized and send quick messages or make quick calls all from the desktop definitely decreased time spent on administrative tasks.
- Having a platform to having meetings, even from a distance, may save your company money and avoid spending fees to use other methods like Zoom since there are limits on attendance and time with free versions.
- Compared to other cloud PBX systems, this one is very simple to use and therefore cuts down on the training time of employees to understand how to use the resource effectively.
Having an all-in-one system is essential with the new hybrid workplace. It allows us to stay more connected to our colleagues over a distance. As a project manager it is also helpful in keeping track of and managing many employees, as the system holds information that otherwise would be scattered in multiple spaces.
Personally, I am more of a fan of Dialpad Talk because of its more modern presentation. I feel it best compliments a hybrid workspace and the added feature of having status updates, showing availability and creating profiles gives a deeper level of understanding to our spread out workforce. GoTo Connect is not far behind, but does not meet the same level of customization in my opinion.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Connect go as expected?
I wasn't involved with the implementation phase
Would you buy GoTo Connect again?
No
GoTo Connect Feature Ratings
Using GoTo Connect
- Price
- Product Features
- Product Usability
Product features is the most important factor when making a purchasing decision. When looking for an all-in-one tool it's important to do your research on the range of features included. There are sometimes small nuances that you weren't expecting to be omitted that can have a big impact on your day to day functioning. GoTo Connect offers many features that are essential to the functioning of our small company- especially because we need to be in frequent contact with each other and our clients.
- employee to employee communication
- employee to client communication and logging
- Messaging and easy search function for quick chats
- Having the option to use the phone app
- Sending voicemail transcripts to your email
- I'm unaware of any additional hidden abilities- making that clear in the marketing would be a plus
Having all communications through one piece of software has been ideal for our hybrid workplace. It better helps to keep track of previous information sent through messaging and call logs. You have the ability to access these communications anywhere you happen to be, via mobile or desktop apps and with voicemails even going straight to your email for optimal workflow.
I have only seen additional features from competitors compared to the features list of GoTo Connect. It is the small things that other companies offer that begin to add up to something tangible. I have nto exhausted the list of features from this software, but it just does not have the aesthetics that other options have which sems to be it's biggest downfall in my opinion.
Evaluating GoTo Connect and Competitors
If looking for another meeting/talk/messaging software I would likely visit TrustRadius before making a decision. Hearing about firsthand experience of companies similar in size and function to our own would help in finding the best fit. I believe I would have had a better understanding of how GoTo Connect met the basics, but perhaps was better aligned with an older workforce than some of its more modern counterparts.
GoTo Connect Support
Pros | Cons |
---|---|
Quick Resolution Good followup Immediate help available Support cares about my success | None |
Premium was not needed at the time of use, but would need to upgrade if using today. Premium is not more expensive, but allows for many more users. Not many people would be okay with the 4 user limit of the basic version. Typically there are more people in the workplace or many more clients involved in a business so this seems to be an odd starting number to me.
I did not receive additional support outside of onboarding.
Using GoTo Connect
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
Yes - Yes it does, which is useful for those who conduct work on site and don't always have their laptops with them
- Call functions
- Creating chats and searching for keywords
- Listening to and sending voicemails to email
- The AI is not always accurate, which many similar software's have issues with as well
- Overall, everything functions as advertised and is very intuitive