GoTo Connect Review
August 29, 2025

GoTo Connect Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System

Overall Satisfaction with GoTo Connect

Primary call center, we love the auto attendant, there is also tons of options for add on. you can have fully automated call support. I believe chat bot is also available. also it is awesome being able to text from the primary business number. all in all I haven't had any issues.

Pros

  • Directs phone calls to an unlimited number of places
  • the auto attendant is super user friendly
  • I can change the call id depending on which option the call selected so i can tell what they want

Cons

  • being able to use multiple desktop phones to one user, so i don't need to pay for many users for both of my desks
  • i am totally happy
  • no problems
  • ROI is huge
  • it does exactly what we need it to do
  • i would recommend it
i would recommend to the auto attendant feature on the GoTo Connect, it is easy to set up with almost unlimited strings. it is also very easy to see where all your calls are routed to, i also use caller id change to let me know what my call needs
very very easy, i love it, easy to text easy to call easy to use, i love it, easy to change greetings with the ai voice, i love it. i would highly recommend this product to any business Ower or IT or Manager. thank you for the great product. thanks

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

GoTo Connect is prefect for business with more than 1 employee. GoTo Connect is easy to work with on all fronts. I really love the easy auto attendant setup. I also like the ability to change caller id.

GoTo Connect Feature Ratings

Call reports
10
Directory of employee names
2
Answering rules
10
Call recording
10
Call park
6
Video conferencing
6
Audio conferencing
6
Mobile app for iOS
10
Mobile app for Android
10

Comments

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