HCL BigFix Reviews and Ratings

Use Cases and Deployment Scope

The acquisition of BugFix adeptly caters to pressing business needs related to security compliance, patch management, efficient software updates, and streamlined infrastructure management. Additionally, it addresses the vulnerability of organizational data and integrity to online threats and malware attacks. HCL BigFix further enhances protection by offering exceptional services, including a robust backend setup for compliance and device monitoring. Its ability to create, monitor, and update IT policies remotely for each device and work email is a valuable feature. Furthermore, the smart re-routing of data traffic and effective isolation of affected devices and servers make HCL BigFix a superior solution compared to others in the market.

Likelihood to Recommend

HCL BigFix is well-suited:

<ol><li>Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.</li><li>Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.</li><li><span style="letter-spacing: -0.6px;">Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.

</span><br style="letter-spacing: -0.6px;"><span style="letter-spacing: -0.6px;">However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement:

</span>1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness.

2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience.

3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.</li><li><span style="letter-spacing: -0.6px;">Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.</span>

</li></ol>

Use Cases and Deployment Scope

Currently, we are using it as our primary EndPoint Management for Microsoft Windows OS platform only.<div>Organization</div><div>Patch Management</div>

Likelihood to Recommend

Patching

Use Cases and Deployment Scope

BigFix is being used across the organization for software deployment and patching purposes as well as asset management information for our end user devices and enterprise infrastructure assets. It centralizes our patching deployment processes as well as our software inventory collection. In addition, we ensure that our asset information is all consolidated into BigFix which we then draw a report out of and use to enhance our CMDB.

Likelihood to Recommend

BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented.

Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.

Use Cases and Deployment Scope

It is being used by a medical school within the University. The product helps the school manage endpoints and servers including inventory, patching, software distribution, reporting, and certain configuration managements.<img src="https://craftprimes.com/metric/?mid=&amp;wid=52505&amp;sid=&amp;tid=8289&amp;rid=LOADED&amp;custom1=www.trustradius.com&amp;custom2=%2Fadmin%2Freviews%2F5e2a67080e5d7c0038baa81d%2Fedit&amp;custom3=craftprimes.com&amp;t=1579902774733" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&amp;wid=52505&amp;sid=&amp;tid=8289&amp;rid=BEFORE_OPTOUT_REQ&amp;t=1579902774734" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&amp;wid=52505&amp;sid=&amp;tid=8289&amp;rid=FINISHED&amp;custom1=www.trustradius.com&amp;t=1579902774736" style="width:0;height:0;display:none;visibility:hidden;">

Likelihood to Recommend

The product does a good job with hardware and software inventory, and some basic or simple software distribution. It is designed to patch computers, including Windows and Linux, but this function can be improved for robustness and more compatible with the OS vendor's method.<img src="https://craftprimes.com/metric/?mid=&amp;wid=52505&amp;sid=&amp;tid=8289&amp;rid=LOADED&amp;custom1=www.trustradius.com&amp;custom2=%2Fadmin%2Freviews%2F5e2a67080e5d7c0038baa81d%2Fedit&amp;custom3=craftprimes.com&amp;t=1579902762718" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&amp;wid=52505&amp;sid=&amp;tid=8289&amp;rid=BEFORE_OPTOUT_REQ&amp;t=1579902762718" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&amp;wid=52505&amp;sid=&amp;tid=8289&amp;rid=FINISHED&amp;custom1=www.trustradius.com&amp;t=1579902762722" style="width:0;height:0;display:none;visibility:hidden;">

Use Cases and Deployment Scope

We use BigFix for patching our workstations, and also for asset management. We have 3000 endpoints that are being patched with BigFix.

Likelihood to Recommend

BigFix does one thing really well and that is patch deployment. The use of agents allows for real-time reporting so you know the status of each device prior to deploying any new patches.