HCL BigFix

Score8.4 out of 10

26 Reviews and Ratings

Community insights

TrustRadius Insights for HCL BigFix are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Stability and reliability: Many users have praised HCL BigFix for its stability and reliability, with several reviewers stating that the software provides a stable platform for managing endpoints across various operating systems.

Ease of configuration: Users have found HCL BigFix to be easy to configure, making it convenient for organizations to set up and customize the software according to their specific needs.

Flexibility in endpoint management: Several reviewers have highlighted the flexibility of HCL BigFix in managing endpoints, allowing them to easily adapt the software to their organizational ecosystem. This flexibility enables users to customize security patches and push updates seamlessly across different operating systems.

Reviews

5 Reviews

Efficient IT Management and Robust Security with HCL BigFix

Rating: 9 out of 10

June 1, 2023

Use Cases and Deployment Scope

The acquisition of BugFix adeptly caters to pressing business needs related to security compliance, patch management, efficient software updates, and streamlined infrastructure management. Additionally, it addresses the vulnerability of organizational data and integrity to online threats and malware attacks. HCL BigFix further enhances protection by offering exceptional services, including a robust backend setup for compliance and device monitoring. Its ability to create, monitor, and update IT policies remotely for each device and work email is a valuable feature. Furthermore, the smart re-routing of data traffic and effective isolation of affected devices and servers make HCL BigFix a superior solution compared to others in the market.

Pros

Application Management
Security Integration and Policy
Secure Remote Access (VPN)
Windows Management

Cons

Automated Device Enrollment
Endpoint Analytics and Automation
Streamline and improve the deployment process
Enhance the speed of communication between the agent and the server

Likelihood to Recommend

HCL BigFix is well-suited:

Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.

However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement:
1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness.
2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience.
3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.

Ashutosh Mishra

Associate Software Engineer in Information Technology at SDG Software pvt ltd (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Work in progress

Rating: 6 out of 10

Incentivized

October 7, 2021

Use Cases and Deployment Scope

Currently, we are using it as our primary EndPoint Management for Microsoft Windows OS platform only.

Organization

Patch Management

Pros

Inventory
CIS
Patching

Cons

No console for macOS
No easy setup UI for macOS users
Patching can be complicated if you don't understand relevance
Patching can be complicated it you don't understand scripting
Could be better in helping with CIS Benchmarks

Likelihood to Recommend

Patching

Verified User

Employee in Information Technology (201-500 employees)

Vetted Review

6 years of experience

BigFix - A good tool set that requires investment of time and money to realize the ROI expected

Rating: 6 out of 10

Incentivized

September 8, 2020

Use Cases and Deployment Scope

BigFix is being used across the organization for software deployment and patching purposes as well as asset management information for our end user devices and enterprise infrastructure assets. It centralizes our patching deployment processes as well as our software inventory collection. In addition, we ensure that our asset information is all consolidated into BigFix which we then draw a report out of and use to enhance our CMDB.

Pros

Software inventory.
Patch deployment.
Patch review.

Cons

Customization.
Simplified reporting (management level).
Guides for administrators to use in their everyday work.

Likelihood to Recommend

BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented.

Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.

Mark Hannon

VP - Head of Infrastructure in Information Technology at Sumitomo Mitsui Trust Bank (U.S.A.) Ltd. (201-500 employees)

Vetted Review

3 years of experience

Your mileage may vary.

Rating: 7 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

It is being used by a medical school within the University. The product helps the school manage endpoints and servers including inventory, patching, software distribution, reporting, and certain configuration managements.

Pros

It is easy to add systems into BigFix and keep good inventories.
The inventory properties can be customized to facilitate various reporting demands.

Cons

The patching function is difficult for RedHat Linux servers, and can be improved.
The site configuration and access control appears to be cumbersome.

Likelihood to Recommend

The product does a good job with hardware and software inventory, and some basic or simple software distribution. It is designed to patch computers, including Windows and Linux, but this function can be improved for robustness and more compatible with the OS vendor's method.

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

4 years of experience

BigFix Review

Rating: 8 out of 10

Incentivized

November 8, 2019

Use Cases and Deployment Scope

We use BigFix for patching our workstations, and also for asset management. We have 3000 endpoints that are being patched with BigFix.

Pros

Custom patch packages are easy to set up and allows for use with a repository.
Asset management by use of agents is simple and allows for user assignment by the device.
Reporting has a large variety of templates.

Cons

Reports that it does have could be fine-tuned and provide more percentages and charts for executives.
The ability to use agentless deployments would be nice.

Likelihood to Recommend

BigFix does one thing really well and that is patch deployment. The use of agents allows for real-time reporting so you know the status of each device prior to deploying any new patches.

David Baca

System Administrator in Information Technology at Concentra (5001-10,000 employees)

Vetted Review

1 year of experience

Loading Reviews List....

Efficient IT Management and Robust Security with HCL BigFix

Rating: 9 out of 10

June 1, 2023

Use Cases and Deployment Scope

Pros

Application Management
Security Integration and Policy
Secure Remote Access (VPN)
Windows Management

Cons

Automated Device Enrollment
Endpoint Analytics and Automation
Streamline and improve the deployment process
Enhance the speed of communication between the agent and the server

Likelihood to Recommend

HCL BigFix is well-suited:

Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.

However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement:
1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness.
2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience.
3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.

Ashutosh Mishra

Associate Software Engineer in Information Technology at SDG Software pvt ltd (1001-5000 employees)

Vetted Review

2 years of experience

View profile