Name: HelloBox
Price: 8 USD
Author: PixelHub

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

PHP Frameworks

Product Lifecycle Management (PLM)

Text Editors

Development

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Meeting Management

PDF Editors

Payment Facilitation

Supply Chain Management

Visitor Management

Enterprise

Accounting

Blockchain Payments

Crypto Asset Management

Hedge Fund

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Archiving

Cloud Storage

Composable Infrastructure

Custom Software Development Services

Data Masking

Database Performance Monitoring

Email Encryption

Endpoint Security

Firewall

Fraud Detection

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Network Performance Monitoring

Network Traffic Analysis (NTA)

NoSQL Databases

Software Composition Analysis (SCA)

Storage Management

Value-Added Resellers (VARs)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Creative Collaboration

Domain Registration Services

Email Marketing

Marketing Automation

Native Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Cloud Infrastructure Entitlement Management

File Integrity Monitoring

Security

3D Modeling

Membership Management

Real Estate

Simulation

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Olark

Zendesk Chat

Zendesk

LiveChat

Gist

Genesys DX (discontinued)

Discontinued Products

Freshchat

Freshworks Inc

Zoho SalesIQ

Zoho

Smartsupp

SnapEngage

HelloBox is a contact suite offered by the vendor HelloBox. According to the vendor, it is designed to help businesses generate more website leads by offering various communication channels to website visitors. HelloBox is suitable for companies of all sizes, from small businesses to large enterprises. It is commonly used by web design agencies, freelancers, marketers, designers, and the real estate industry.

## Key Features

**WhatsApp Integration**: HelloBox integrates with WhatsApp, allowing website visitors to start a conversation with businesses using WhatsApp Web, WhatsApp for iOS, or WhatsApp for Android. The vendor claims that HelloBox ensures all WhatsApp messages are sent properly, regardless of the device being used.

**Facebook Messenger Integration**: HelloBox offers integration with Facebook Messenger, enabling businesses to engage with their customers directly through the popular messaging platform. According to the vendor, conversations can be started on desktop and continued on mobile devices at a later time.

**Telegram Integration**: HelloBox supports Telegram integration, allowing website visitors to initiate chat conversations using the mobile or desktop version of the Telegram app. The vendor states that Telegram has over 250 million active users and exchanges 15 billion messages daily.

**Email Feature**: HelloBox's email feature utilizes the Postmark platform for efficient email delivery. The vendor claims that email messages sent through HelloBox are delivered fast and reliably.

**Twitter DM**: HelloBox enables businesses to receive direct messages from customers on Twitter. Website visitors can initiate a conversation through Twitter DM directly on the website.

**Click-to-Call**: HelloBox provides a click-to-call feature, allowing website visitors to easily make phone calls to businesses. On mobile devices, users can simply click the click-to-call button to initiate a call.

**SMS Feature**: HelloBox's SMS feature detects the device being used by the visitor and displays the appropriate interface for text messaging. Visitors using smartphones will see a text-input field to start typing their SMS message directly on the website.

**Callback Feature**: HelloBox offers a callback feature that allows businesses to offer free callback options to potential customers. The vendor claims that callback notifications are delivered fast and reliably through the Postmark platform.

**Viber Integration**: HelloBox integrates with Viber, enabling visitors to start a conversation by sending a Viber message directly from the website.



Easy to Use and Learn: Several users have found HelloBox easy to pick up and work with, without the need for extensive training. They appreciate the user-friendly interface that allows them to quickly navigate through the software's features.

Customization Options: Users have praised HelloBox for its great customization options. They are able to customize the picture and badge displayed on their website, as well as generate QR codes for SMS. This flexibility allows them to align HelloBox with their branding and create a more personalized experience for their website visitors.

Wide Range of Contact Channels: HelloBox offers a diverse selection of contact points and channels for leads, prospects, and contacts to get in touch. Many users appreciate this variety, as it increases the chances of conversion by providing options that suit different preferences. Additionally, they find it convenient that they can choose which channels are turned on or off based on their specific needs.

Difficult Account Settings: Some users have found it challenging to change account settings and update email addresses, leading to frustration among clients. 

Bloated Features: According to some reviewers, the current version of HelloBox feels bloated with unnecessary features, suggesting that more streamlined options should be included in future updates.

Slow Loading Times: Several users have reported experiencing slow loading times when using the software, with the script taking around 3.3 seconds to load.

HelloBox has proven to be a valuable tool for users who need to quickly and conveniently get in contact with their leads and prospects. With the ability to communicate through various channels, including social media and traditional methods, users have the flexibility to reach out in the format that works best for them. This increased contact and convenience has resulted in improved customer engagement and satisfaction.

Professional websites have found HelloBox to be an ideal solution for their communication needs. Its easy setup and customization options allow users to seamlessly integrate the software into their websites, creating a professional and user-friendly experience for visitors. Additionally, the great customer support provided by the HelloBox team has been highly appreciated by users, who value their quick response times and positive attitude.

Real estate agents, in particular, have benefited from using HelloBox as it allows them to instantly provide information and engage with potential buyers. Whether it's sharing property details or answering inquiries, HelloBox enables real estate agents to respond promptly, enhancing their communication with potential leads.

In summary, HelloBox's use cases span across industries and scenarios where direct customer contact is essential. From lead generation and prospect follow-up to providing timely information and engaging with customers, this software has proven its worth in increasing convenience, improving communication efficiency, and ultimately driving better customer experiences.

Basic

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Self Service

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Lite

Advanced

Premium

HelloBox

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

PixelHub

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Live Chat Software

HelloBox

Overview

What is HelloBox?