TrustRadius Insights
HelloBox has proven to be a valuable tool for users who need to quickly and conveniently get in contact with their leads and prospects. …
Starting at $8 per month
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What is HelloBox?
HelloBox is a contact suite offered by the vendor HelloBox. According to the vendor, it is designed to help businesses generate more website leads by offering various communication channels to website visitors. HelloBox is suitable for companies of all sizes, from small businesses to large enterprises....
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Basic
$8
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is HelloBox?
HelloBox is a contact suite offered by the vendor HelloBox. According to the vendor, it is designed to help businesses generate more website leads by offering various communication channels to website visitors. HelloBox is suitable for companies of all sizes, from small businesses to large enterprises. It is commonly used by web design agencies, freelancers, marketers, designers, and the real estate industry.
Key Features
WhatsApp Integration: HelloBox integrates with WhatsApp, allowing website visitors to start a conversation with businesses using WhatsApp Web, WhatsApp for iOS, or WhatsApp for Android. The vendor claims that HelloBox ensures all WhatsApp messages are sent properly, regardless of the device being used.
Facebook Messenger Integration: HelloBox offers integration with Facebook Messenger, enabling businesses to engage with their customers directly through the popular messaging platform. According to the vendor, conversations can be started on desktop and continued on mobile devices at a later time.
Telegram Integration: HelloBox supports Telegram integration, allowing website visitors to initiate chat conversations using the mobile or desktop version of the Telegram app. The vendor states that Telegram has over 250 million active users and exchanges 15 billion messages daily.
Email Feature: HelloBox's email feature utilizes the Postmark platform for efficient email delivery. The vendor claims that email messages sent through HelloBox are delivered fast and reliably.
Twitter DM: HelloBox enables businesses to receive direct messages from customers on Twitter. Website visitors can initiate a conversation through Twitter DM directly on the website.
Click-to-Call: HelloBox provides a click-to-call feature, allowing website visitors to easily make phone calls to businesses. On mobile devices, users can simply click the click-to-call button to initiate a call.
SMS Feature: HelloBox's SMS feature detects the device being used by the visitor and displays the appropriate interface for text messaging. Visitors using smartphones will see a text-input field to start typing their SMS message directly on the website.
Callback Feature: HelloBox offers a callback feature that allows businesses to offer free callback options to potential customers. The vendor claims that callback notifications are delivered fast and reliably through the Postmark platform.
Viber Integration: HelloBox integrates with Viber, enabling visitors to start a conversation by sending a Viber message directly from the website.
HelloBox Features
- Supported: Auto-Responders
- Supported: Customizable Branding
- Supported: File Sharing
- Supported: Mobile Access
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Reporting/Analytics
HelloBox Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
HelloBox has proven to be a valuable tool for users who need to quickly and conveniently get in contact with their leads and prospects. With the ability to communicate through various channels, including social media and traditional methods, users have the flexibility to reach out in the format that works best for them. This increased contact and convenience has resulted in improved customer engagement and satisfaction.
Professional websites have found HelloBox to be an ideal solution for their communication needs. Its easy setup and customization options allow users to seamlessly integrate the software into their websites, creating a professional and user-friendly experience for visitors. Additionally, the great customer support provided by the HelloBox team has been highly appreciated by users, who value their quick response times and positive attitude.
Real estate agents, in particular, have benefited from using HelloBox as it allows them to instantly provide information and engage with potential buyers. Whether it's sharing property details or answering inquiries, HelloBox enables real estate agents to respond promptly, enhancing their communication with potential leads.
In summary, HelloBox's use cases span across industries and scenarios where direct customer contact is essential. From lead generation and prospect follow-up to providing timely information and engaging with customers, this software has proven its worth in increasing convenience, improving communication efficiency, and ultimately driving better customer experiences.
Easy to Use and Learn: Several users have found HelloBox easy to pick up and work with, without the need for extensive training. They appreciate the user-friendly interface that allows them to quickly navigate through the software's features.
Customization Options: Users have praised HelloBox for its great customization options. They are able to customize the picture and badge displayed on their website, as well as generate QR codes for SMS. This flexibility allows them to align HelloBox with their branding and create a more personalized experience for their website visitors.
Wide Range of Contact Channels: HelloBox offers a diverse selection of contact points and channels for leads, prospects, and contacts to get in touch. Many users appreciate this variety, as it increases the chances of conversion by providing options that suit different preferences. Additionally, they find it convenient that they can choose which channels are turned on or off based on their specific needs.
Difficult Account Settings: Some users have found it challenging to change account settings and update email addresses, leading to frustration among clients.
Bloated Features: According to some reviewers, the current version of HelloBox feels bloated with unnecessary features, suggesting that more streamlined options should be included in future updates.
Slow Loading Times: Several users have reported experiencing slow loading times when using the software, with the script taking around 3.3 seconds to load.