Hellonext

Hellonext is a customer feedback management software specifically developed for SaaS products. According to the vendor, it enables SaaS companies to effectively gather, organize, and take action on customer feedback, empowering them to make data-informed decisions. Hellonext is suitable for businesses of all sizes, including startups and enterprise-level organizations, and caters to various industries such as technology, software development, and SaaS.

Key Features

Customer Feedback Boards: Hellonext offers customer feedback boards that allow SaaS companies to capture feedback from teams, customers, and leads. These boards can be seamlessly integrated into the product, facilitating instant feedback. Users can provide feedback through user-friendly forms and upvote existing feedback to prioritize feature requests. The feedback boards serve as a valuable tool for collecting user insights and shaping the product roadmap based on customer needs.

In-app Feedback Widgets: Hellonext provides customizable feedback widgets that can be easily embedded within the product. Users can conveniently provide feedback directly from the application, enhancing the user experience. By utilizing in-app feedback widgets, SaaS companies can gain valuable insights from their customers and make informed product decisions.

Merge Duplicate Feedback: Hellonext offers an automated system to manage duplicate feedback, ensuring a streamlined and organized feature request process. The platform includes a smart merge feature that automatically consolidates duplicate feedback, eliminating redundancy. Users have the ability to merge multiple duplicate feedback items and redirect users to the merged feedback for improved visibility.

Centralized Feedback Collection: Hellonext allows SaaS companies to centralize customer feedback from various sources, including popular platforms like Slack, JIRA, and Intercom. The platform serves as a single hub for collecting and managing feedback, simplifying the process of responding to customers and keeping them informed. Additionally, Hellonext provides a customer-facing feedback portal where users can submit feedback and stay updated on product enhancements.

Public Kanban Column Roadmap: Hellonext empowers SaaS companies to create, share, and manage their product roadmap using a public Kanban column format. Feedback boards can be transformed into Kanban roadmaps or new roadmaps can be created within the platform. This public Kanban roadmap can be easily shared with users, ensuring transparency and keeping them informed about the progress and upcoming features.

R.I.C.E., Kano, or Value vs. Effort Prioritization: Hellonext offers various prioritization frameworks, including R.I.C.E., Kano, and Value vs. Effort, to assist product teams in making informed decisions about what to prioritize next. These frameworks leverage customer feedback and data analysis to help SaaS companies focus on building impactful features that align with customer needs.

Public JIRA Updates: Hellonext enables users to seamlessly sync JIRA issues with the platform and convert them into a public Kanban roadmap. With customizable sync rules, users can automate the synchronization process and ensure that the roadmap remains up-to-date. JIRA issues can be easily moved between Kanban lanes based on their status, and users have control over the visibility of JIRA issues on the public roadmap.