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HelpDocs has proven to be a valuable solution for small companies with budget constraints, offering excellent support and a cost-effective …
Starting at $39 per month
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What is HelpDocs?
HelpDocs is a knowledge base software solution that enables businesses to build, host, and monitor their own self-serve customer support documentation. According to the vendor, HelpDocs is suitable for companies of all sizes, from small startups to large enterprises. It is commonly used by professionals...
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Basic
$39
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is HelpDocs?
HelpDocs is a knowledge base software solution that enables businesses to build, host, and monitor their own self-serve customer support documentation. According to the vendor, HelpDocs is suitable for companies of all sizes, from small startups to large enterprises. It is commonly used by professionals in customer support, technical support, product management, software development, and SaaS companies.
Key Features
Customizable CSS & JavaScript: Customize the style and behavior of your knowledge base using custom CSS and JavaScript, giving you full control over the design and functionality.
HTML Templates for Customization: Utilize the Handlebars-based templating engine to create a fully customized knowledge base template using HTML.
Pre-designed Templates: Choose from a selection of advanced, fast-loading, and well-designed templates to quickly start your knowledge base with a professional and visually appealing look.
Seamless Integrations for Support Tickets: Integrate with tools like Front and Chrome to streamline support ticket management and enhance workflows.
Fast-loading Templates: Benefit from templates designed to optimize performance and provide a smooth browsing experience for customers and support teams.
Efficient Organization and Categorization: Easily organize and categorize knowledge base content using intuitive tools, allowing for easy management and collaboration.
Scheduled Updates and Fresh Content: Schedule article updates and add reasons for updates to ensure that your knowledge base remains up-to-date and relevant.
Simplified User Management: Easily add, manage, and scale users, ensuring seamless collaboration and access control.
Integration with Existing Workflows: Seamlessly incorporate HelpDocs into your existing workflows by integrating with team communication and customer support tools like Slack, Intercom, and Drift.
Targeted Article Visibility: Tailor the access and visibility of articles based on customer segments or internal roles to deliver targeted and relevant information.
HelpDocs Features
- Supported: Cataloging/Categorization
- Supported: Collaboration Tools
- Supported: Content Management
- Supported: Full Text Search
- Supported: Knowledge Base Management
- Supported: Self Service Portal
HelpDocs Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
HelpDocs has proven to be a valuable solution for small companies with budget constraints, offering excellent support and a cost-effective alternative to full-fledged CCMS platforms. Users have found the platform highly useful due to its seamless integration with other software tools such as Slack, Chrome, and GoSquared. This enables users to easily share articles via chat and improves onboarding opportunities compared to similar tools.
The fast performance of HelpDocs has saved users valuable time by allowing them to quickly search for any information they need, communicate effectively with others, and stay updated on the latest events. The clipping feature has been particularly beneficial, helping users save time by reusing content rather than starting from scratch. This efficiency boost has significantly improved user satisfaction, with many considering HelpDocs a wonderful and amazing solution compared to their previous tools.
In addition, HelpDocs has greatly streamlined the support process by enabling users to easily support resource pages, answer user questions, and gather product feedback, thus reducing the burden on the support team. The software's quick and accessible product documentation has catered to a wide range of users, facilitating collaboration across teams. The robust knowledge base provided by HelpDocs is crucial in customer support and success, empowering clients with self-service options and promoting ongoing education for both clients and employees.
Overall, HelpDocs has enabled users to avoid a considerable number of weekly support tickets while providing a user-friendly experience for customers.
User-Friendly Interface: Many users have praised HelpDocs for its user-friendly interface, stating that it is intuitive and easy to navigate. Users appreciate that virtually no training is required to get started with the software.
Customization Options: The customizable user interface of HelpDocs has been highly regarded by users. They mention being able to adjust colors, content, and even optimize for SEO using custom CSS. This level of customization allows users to create unique and remarkable documentation according to their requirements and navigation purposes.
Exceptional Customer Support: Users consistently highlight the exceptional customer support provided by HelpDocs. The presence of a robust support documentation and a responsive team that goes above and beyond to assist users have been mentioned multiple times. Users feel supported throughout their experience with the software.
Lack of Customization Options: Some users have expressed frustration with the limited customization options in HelpDocs. They feel that the software does not provide enough flexibility to meet their specific needs and preferences.
Difficulties with Tables and Lists: Several reviewers have mentioned difficulties when working with tables and lists in HelpDocs. Users find it challenging to format and edit tables, describing them as a nightmare to work with. Additionally, some users criticize the list function for its poor coding, making it difficult to create and manage lists effectively.
Limited Integration Options: A common concern among users is the limited integration options provided by HelpDocs. Some reviewers express a desire for more integrations with other products such as case management or customer success tools. Others suggest further integration with live chat tools. Users feel that expanding these integration capabilities would enhance their workflow and improve productivity.
Users highly recommend trying out the software for free, as they believe it is an excellent product with impressive tools and features. They emphasize the unbeatable price and mention that it is hard to find such a comprehensive software at a low cost. Users also appreciate its user-friendliness and usefulness in terms of integration and time-saving. They highlight the great support provided by the software, as well as its intuitive editor and unique branding options, which make it stand out from similar software offerings.