Helpmonks

Helpmonks is an all-in-one customer engagement platform designed to streamline team collaboration and workflow for efficient email management and customer support. According to the vendor, Helpmonks offers features such as shared inbox, email marketing, email CRM, knowledge base, live chat, and more. It is intended for businesses of all sizes, from small startups to large enterprises, and is used by customer support teams, sales teams, marketing teams, e-commerce businesses, and software development companies to enhance their email management and customer engagement processes.

Key Features

Shared Inbox: According to the vendor, Helpmonks provides a shared inbox solution that allows teams to efficiently manage emails in one place. Users can assign emails, add internal notes, apply tags, and customize inbox filters, eliminating the need to switch between multiple inboxes.

Email Marketing: Helpmonks offers an email marketing platform that allows users to create and send email campaigns to their contacts. According to the vendor, features include email templates, automation, landing pages, and tracking of email performance, helping businesses reach customers and potentially increase sales.

Email Sequences: According to the vendor, Helpmonks enables users to create automated follow-up emails or email sequences. By setting triggers based on customer actions or specific time intervals, businesses can engage with customers for customer onboarding, lead nurturing, and more.

Email CRM: Helpmonks provides an email CRM system to manage contacts and companies. According to the vendor, users can create contact profiles, add notes, assign tags, and utilize custom fields to get a full picture of customer interactions.

Knowledge Base: Helpmonks offers a knowledge base platform for creating self-service portals or internal documentation. According to the vendor, users can create public or private doc sites, organize articles in categories, and add tags. The knowledge base is fully integrated with the live chat widget for instant support.

Live Chat: Helpmonks includes a live chat widget that enables real-time customer support on multiple websites. According to the vendor, users can engage with customers and provide personalized assistance, with features such as chat notifications, chat history, and integration with the knowledge base for quick answers.

Task Manager: Helpmonks provides an email task management system for teams. According to the vendor, users can create tasks, assign them to team members, and track progress. Tasks are linked to email conversations and contacts for easy reference.

File Sharing: Helpmonks features a centralized file sharing platform for managing attachments. According to the vendor, users can browse, search, and share files with team members and customers. The file sharing platform also includes file management capabilities and a lightning-fast search.

Push Notifications: According to the vendor, Helpmonks allows users to send personalized push notifications to customers. This feature can be used to engage customers when they visit a website and keep them informed about updates or promotions. Users can create targeted messages based on custom criteria.