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LogMeIn Resolve

Score9 out of 10

271 Reviews and Ratings

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What is LogMeIn Resolve?

LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

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Categories & Use Cases

Media

Screenshot of LogMeIn Resolve Device Quickview
Screenshot of LogMeIn Resolve - Devices
Screenshot of LogMeIn Resolve - Guided Agent Flow
Screenshot of LogMeIn Resolve MS Teams Ticketing
Screenshot of LogMeIn Resolve Support Session
Screenshot of LogMeIn Resolve Tickets Board
Screenshot of LogMeIn Resolve Slack Ticketing
Screenshot of Alerting – Manage Policies
Screenshot of File Manager – Drag and Drop
Screenshot of LogMeIn Resolve - Dashboard
Screenshot of Resolve - Windows Update Policy
Screenshot of Resolve - AI Session Notes

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Screenshot of LogMeIn Resolve Device Quickview

Who Buys & Uses LogMeIn Resolve

LogMeIn Resolve Reviews

What users are saying about LogMeIn Resolve.
View all LogMeIn Resolve reviews

Pros

  • Efficient remote access and support for troubleshooting
  • Consolidated helpdesk ticketing, monitoring, and remote support
  • Detailed device monitoring and information for proactive management

Cons

  • Connectivity issues, especially on slower internet connections
  • Difficulties connecting to offline devices
  • Slow file transfer speeds during remote sessions

AMAZING

Incentivized
Mitchell Flecker
Owner / Technology Consultant in Information Technology at FleckTech Solutions LLC (1-10 employees)

Use Cases and Deployment Scope

I use LogMeIn Resolve as a necessary tool within my business because I offer MSP services. Resolve, lets me remote in computers and offer IT support but for my ongoing customers, it lets me manage their AV, Windows Updates, App Updates, so much more. LogMeIn has been a game changer because I don't have to explain and walk someone through the issue over the phone or have to go their house/business for an issue that takes less than 5 minutes. I love this software and the capabilities are unmatched.

Pros

  • Remote Access
  • AV Management
  • Windows Updates
  • Application Updates

Cons

  • integration within GoHighLevel. Being able to embed my helpdesk manual ticket form, would be a game changer, weather it be for existing customers or new ones.
  • Be able to remote into offline devices.
  • While in a system, be able to use keyboard functionality without controlling our own computers.

Return on Investment

  • LogMeIn is a MSP's best friend
  • Real-time stats on your end-users pc
  • Remote Functionality

Usability

Every day Technician

Incentivized
Irvin ReyesView profile
LAN Support/PC Maintenance Technician in Information Technology at Bartlett Cocke General Contractor (201-500 employees)

Use Cases and Deployment Scope

We use LogMeIn Resolve as our main tool to remote into laptops and assist end users with daily issues across different construction jobsite In Texas. Force updates when certain computers get left behind. We also used LogMein Resolve to access Fortigate firewall and troubleshoot them when a jobsite has WiFi issue, network issue. This gives us the ability to help end user without having to drive to different locations without leaving the main office.

Pros

  • Telemetry information regarding each laptop
  • Remote tool to help end users
  • Ability to push updates

Cons

  • More integration with other IT tools
  • Ticket system
  • Trending Issues

Return on Investment

  • Consolidation tools
  • Agent productivity’s

Usability

Alternatives Considered

TeamViewer

LogMeIn is the best

Incentivized
rob estes
Consultant in Sales at Unitbroker (1-10 employees)

Use Cases and Deployment Scope

I use it to support my clients with IT service as well as educucation

Pros

  • Customers can show me what the problem is
  • I can fix customers computers when they are away
  • I can make changes and updates while they are away remotely.

Cons

  • The file transfer is a little clunky
  • sound can be a little challengeing
  • copy and paste gets a little clumsy
  • Multiple screens makes my head spin

Return on Investment

  • This product lets me do things I cannot do with any other product I know of
  • My clients love the service I provide
  • Your product reduces downtime and lost productivity

Usability

Alternatives Considered

GoTo Meeting and LogMeIn Pro by GoTo

Other Software Used

Microsoft 365, Dialpad Connect

LogMeIn Resolve.

Incentivized
Verified User
Technician in Information Technology (201-500 employees)

Use Cases and Deployment Scope

I use LogMeIn Resolve to help end users remotely and to track and monitor devices. The biggest problem the product addresses is the need to monitor devices and assist end users quickly. For example, if a user is logged into a device, I can just look up the user, find the device they are on, and remote in easily.

Pros

  • Remoting into devices and taking control.
  • Giving detailed information about each device, RAM usage, storage space, running applications, etc.
  • Being able to send files remotely to a device.
  • Ease of finding which device I want to look at.

Cons

  • I wish the reboot feature were a bit more consistent; there have been times when it has not worked for me.
  • Wake device has been inconsistent at times for me as well.
  • There have been times when the LogMeIn client stops working on a device, and I am unable to remote in for a period of time.

Return on Investment

  • LogMeIn Resolve has allowed us to consolidate other tools and, from my understanding, has saved us thousands of dollars per year.
  • Ticket resolution time has increased by almost 40%.
  • Productivity of our support techs has increased immeasurably.
  • LogMeIn Resolve has enabled our organization to continue adopting remote work policies, which are increasing productivity by at least 30%.

Usability

Other Software Used

SolarWinds IP Address Manager (IPAM), Adobe Acrobat Reader, Microsoft 365

The Endpoint Management Tool You Need

Incentivized
Verified User
Employee in Information Technology (201-500 employees)

Use Cases and Deployment Scope

We utilize Absolute GoToResolve for endpoint management. We utilize the remoting capabilities to make sure devices are up to date and are secure. Through the use of the tools GoToResolve provides, we can better manage and control devices. Through use of the AI assistant, we can more efficiently and effectively diagnose common issues and build a knowledge base so we can be more efficient in every request that comes through.

Pros

  • Security updates for both Operating systems and software management
  • Wholistic view of our fleet of devices across different operating systems
  • Ease of use with the tools and management capabilities
  • Extensive array of tools to be used to keep endpoints up to date and secure

Cons

  • Features that relate to hardware capabilities on endpoints
  • Stronger support for MacOS
  • More up to date feature and update announcements

Return on Investment

  • Consolidating tools through allowing fleets of all operating systems
  • Ease of use for users allowing for more specific training and onboarding
  • Better security posture by allowing a wholistic view of fleet

Usability

Alternatives Considered

NinjaOne and Tanium

Other Software Used

MSP360 Backup, Microsoft 365, Asset Keeper

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