LogMeIn Resolve

LogMeIn Resolve is being used in our organization for various purposes like helpdesk ticketing, remote support, remote monitoring, etc. It provides your IT team a comprehensive IT support platform, which offers them Helpdesk ticketing, remote monitoring and support in a single solution. It provides them faster and secure remote access to computer and mobiles and helps them resolve system related issues quickly.

• It provide us comprehensive IT support platform which includes helpdesk ticketing, remote monitoring and support in one place
• It helped us to resolve system related issues quickly
• It improved our productivity

AnyDesk

Cisco AnyConnect, Cisco Duo, TeamViewer, FortiClient, Sophos Firewall

We mainly use it for remote sessions, both unattended and attended. the terminal is very helpful as well as the services feature. We only use patching on a few customers; we already sell patching as part of our WatchGuard EPDR package. We are considering moving to Resolve as our premier patching service, but are waiting for further updates.

• scripting has greately reduced downtime for customers
• customers feel more comfortable with support sessions
• not being able to reset a connection on an endpoint has been a big problem for us
• the reporting tool needs serious work. i have a ticket open on an issue that has been in the works for months with no fix in sight

Watchguard Endpoint Security, WatchGuard Network Security, Hornetsecurity VM Backup

We use LogMeIn Resolve for troubleshooting computers, laptops and mobile devices. It provide us IT ticketing, remote monitoring and remote support in single solution which helped us resolve system related problem instantly by taking remote access and even monitor all devices remotely. It provide us detailed reports on technician performance and enabled us to record all technician communications for future use.

• It boosts our productivity
• It helped us record all communications for future use
• It provide us cross-platform feature to support diverse devices like desktops, laptops, Mac books, chrome books, Android mobiles, etc.

AnyDesk

Cisco Duo, Cisco AnyConnect, SAP Cloud ERP, SAP HANA Cloud

We use LogMeIn Resolve in our organization for various activities like remote support, ticketing, remote monitoring and management, etc. It is one of the best Unified Endpoint Management solutions that enables your IT and security team to monitor and manage all of your organization's end-user devices regardless of operating system and location.

• It provides us Unified Endpoint Management solution. It offered us remote support, ticketing, remote monitoring, etc. in a single system.
• It boosts our efficiency
• It enabled our IT team to diagnose and resolve system-related issues faster

AnyDesk

JioMeet, FortiClient, Cisco Duo, SAP S/4HANA Cloud

LogMeIn Resolve has been a solid tool for solving a lot of our day-to-day challenges within our financial services environment. We're able to quickly support users without putting our network security at risk, whether those users are working hybrid or remotely. I also appreciate the cross-platform capabilities for managing our Windows/Mac/iOS/Android environment. We're also looking to migrate our Help Desk platform to LogMeIn Resolve within the next few months, which will give us greater reporting and help to reduce any ticket sprawl.

• Saving us money by consolidating the number of platforms required to support our users
• The unattended agent allows us to quickly start support sessions without requiring the user to download anything additional.
• The built-in performance monitoring afforded by the unattended agent allows us to quickly diagnose and monitor device performance

Microsoft 365 Business Premium, Microsoft Edge, Nitro Productivity Suite