TeamViewer

Score8.6 out of 10

2,768 Reviews and Ratings

Choose your license

TeamViewer

Choose your license

What is TeamViewer?

Teamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

Categories & Use Cases

Media

Screenshot of how TeamViewer lets users connect to devices and provide remote support.

Screenshot of the interface to monitor and manage devices proactively.

Screenshot of some of TeamViewer's integrations.

1 / 4

Screenshot of how TeamViewer lets users connect to devices and provide remote support.

Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Category average: 9.1
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.9
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8.9

Third-party software integrations
Integration functionality with third-party or in-house systems.
Category average: 8
Mobile device access
The quality and reliability of remote connections to end-user mobile devices.
Category average: 8
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 7.6

Most Frequent Users

Top 3 industries using TeamViewer.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

20.9%

1,654 installations of 7,904

“Cost saving on fuel”
— Systems engineer, PwC digital services (Mid-sized Companies)

#2 most frequent

Manufacturing

13.1%

1,036 installations of 7,904

“TeamViewer is essential for us to support our clients in the field, whether at home office or job site.”
— Systems Engineer, Boehringer Ingelheim (Enterprises)

#3 most frequent

Information

10.0%

791 installations of 7,904

“I use it for remote troubleshooting of computer problems and unattended access for server restarts.”
— IT Support Specialist, Falconfi (Small Businesses)

Pros

Robust remote access and control across diverse devices and operating systems
Efficient and secure file transfer capabilities between connected systems
Broad cross-platform and operating system compatibility

Cons

Performance and connection stability issues, especially on less-than-ideal networks
High licensing cost, described as expensive or lacking competitive value
Limited or clunky mobile application experience and functionality

Lacey Nora

IT Support Specialist in Information Technology at Falconfi (11-50 employees)

Use Cases and Deployment Scope

Great help with my persona and professional IT Needs. As an IT Support Specialist, my duty is to ensure all our organization's IT needs are fully satisfied to ensure good working conditions for all employees.I use it for remote troubleshooting of computer problems and unattended access for server restarts.

Pros

Faster Troubleshooting of Computer Issues remotely.
Reliable with Unattended Access for Server Restart.
Screen share Training Assistance with system Use.

Cons

The continuous Improvements with TeamViewer is what makes me stick around.
Not so cheap as compared to Anydesk but unbeatable with Features and Functionalities.

Return on Investment

Huge time Saver with Remote Troubleshooting.
Unattended Access to quickly Restart Server to boost operational Efficiency.
AI Innovations to automated agents for troubleshooting and notifications have boosted productivity remarkably.

Alternatives Considered

AnyDesk

Other Software Used

AnyDesk

Yvonne Graber View profile

President, Owner in Professional Services at Computer Community Hospital (1-10 employees)

Use Cases and Deployment Scope

I use TeamViewer daily to remote into clients computers and fix problems. It does have its quirk sometimes, but generally it works very well. My partner also can collaberate with me in a remote session if there is something that needs additional ideas or help. It has been our go to Remote access tool for 15 years. We also use the Quick Support tool on the fly.

Pros

Quick Remote access
Can use from my mobile phone
Ease of setup
Ease of use

Cons

Sometimes does not connect
Display name changing
Mac accessibility

Return on Investment

Minimum 50% less driving
Less where and tear on me physically
Instant gratification by easy access
Always available
Pretty Dependable

Alternatives Considered

Splashtop, Remote Desktop Manager, Remote Desktop Services and LogMeIn Rescue by GoTo

Other Software Used

Splashtop, LogMeIn Rescue by GoTo, RemotePC

Jagdish Saini

Assistant Manager IT in Information Technology at Origin Logistics Pvt Ltd (51-200 employees)

Use Cases and Deployment Scope

We use TeamViewer for remote support, remote device management, remote work, etc. It comes with many advanced features rather than just traditional remote support, which helps you detect system problems proactivly, automate repetitive fixes, helps in asset discovery and management, enables automatic session documentation. It also enhances your remote support experirnce.

Pros

It offers many advanced features rather than just remote support which enhances your remote support experience
it enables you to resolve system issues proactively
It lets you monitor device health and performance centrally.

Cons

pricing
need improvement in mobile applciation interface

Return on Investment

It enabled us to resolve system related issues proactively
With TeamViewer, we able to monitor device health and performance centrally.
It enabled us excellent asset discovery and management

Alternatives Considered

AnyDesk

Other Software Used

Wasp Inventory, Fortinet FortiGate, FortiClient

Javier Gimenez

IT Manager in Information Technology at PCM SERVICE SRL (11-50 employees)

Use Cases and Deployment Scope

The outstanding capablities and features of TeamViewer make it a reliable remote access and support platform. It is a sensational tool that helps us solve IT and other issues remotely, which brings convience to our company. Moreover, with TeamViewer integrates smoothly with other platforms, which improves our operations. We easily share screens using TeamViewer and handle both technical and non-technical issues as a team.

Pros

TeamViewer's remote access capabilities helps us handle IT issues remotely.
TeamViewer minimizes travel costs by allowing us to work remotely.
TeamViewer's file transfer functionalities are secure and effective.

Cons

For small enterprises, the licensing costs of TeamViewer may be overwhelming.
Sharing large files using TeamViewer takes too much time.

Return on Investment

This is a top-notch tool that cuts down travel costs by enabling us to work and share ideas from any location.
Its user-friendly interface makes file transfer effective.
TeamViewer's troubleshooting capabilities improves our business operations.

Other Software Used

Dropbox Business, Ad Sales Genius, Amadeus Cloud Property Management

Dario Milli Manghina

Java Software Developer in Information Technology at EstiaTech - Passion for Technology (11-50 employees)

Use Cases and Deployment Scope

TeamViewer is truly an exceptional platform that makes remote access and control effective. With this remote access and monitoring solution, we are able to offer technical support remotely across our company, which streamlines our operations. Moreover, our team members are able to connect remotely from anywhere across the world and brainstorm about various ideas. Moreover, with TeamViewer, it is easy to solve IT problems remotely.

Pros

TeamViewer is an exceptional tool that allows us to solve IT issues remotely.
TeamViewer makes remote troubleshooting effective.
TeamViewer speeds up issue resolution.
With TeamViewer, we are able to brainstorm remotely, which saves us time and money.

Cons

The interface of TeamViewer needs to be simplified to improve our experience with the tool.
The developer should make TeamViewer's reporting features more flexible.

Return on Investment

Our operational costs have reduced drastically since we started using this remote access and monitoring solution.
Moreover, our business operations keep improving when using TeamViewer.
Our team is more productive since we started using TeamViewer because we can easily brainstorm and work from anywhere.

Other Software Used

AnyDesk, Azure Virtual Desktop, Zoho Campaigns

BeyondTrust Remote Support

SolarWinds Dameware Remote Support (DRS)

TeamViewer

What is TeamViewer?

Categories & Use Cases

Media

TeamViewer Key Features

Top Performing Features

Attended device access

File transfer

Role-based user permissions

Areas for Improvement

Third-party software integrations

Mobile device access

Access to sleeping/powered-off computers

Who Buys & Uses TeamViewer

Most Frequent Users

Professional, Scientific, and Technical Services

Manufacturing

Information

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

Brazil

India

Most Frequent Users

IT

Engineering

Customer Success

TeamViewer Reviews

Pros

Cons

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used

TeamViewer Alternatives