TeamViewer

The IT admin uses remote access to provide help desk services and to occasionally copy files to remote workstations. In addition, we have 15 Remote Workers that access on-premise desktops for secure remote work.

• Post-COVID, we moved to a hybrid environment, and TeamViewer allows me, as an IT admin, to access our devices remotely very easily (with some caveats) and to support staff who are also working from home.
• A negative would be the TV Host agent not allowing access (hangs on authorizing or connecting) after an OS update restart.
• Another negative would be the need to log in to an admin local account to assign a manager to a device. Should be able to do it on the standard user side as long as the person trying to set managers is a TeamViewer manager and has the proper access and authentication. It could be an issue with our deployment, but the master admin manager is not being set automatically as it should.

Apple Remote Desktop, ScreenConnect and Datto RMM

Claris FileMaker, Microsoft Office 2016 (discontinued), Google Chrome, Freshservice, iMIS, Microsoft SharePoint, macOS, Microsoft Windows, Google Workspace, Arctic Wolf Managed Risk, Cisco Meraki MX

We use TeamViewer for remote support, access, and device management within our organization. There are some notable imitations, but overall, it is highly capable in our operational environments. I am sure that I will have a chance to share the pros and cons of the platform and recommendations as well.

• License cost are high.
• Limited multi user collaboration.
• Interruption in connections of remote users.
• Support multi platform.
• No CPN required.
• Session recording and file syncs.

NinjaOne, Datto RMM and N-able N-sight RMM

AnyDesk, NinjaOne, ConnectWise RMM, Datto RMM, N-able N-sight RMM

With a small team of IT Techs, we need to connect to different computers for troubleshooting. It's only feasible if we use a remote software such as TeamViewer or Splashtop. TeamViewer allows us to fix issues remotely and connect with external service providers, such as DelmiaWorks, for secure access and troubleshooting.

• Used TeamViewer to connect to faraway computers in the plant, resulting in time savings.
• Sometimes getting it started is slow, and reading credentials to the other party is complicated.
• Outside service providers benefitted with us using TeamViewer.

Splashtop and RemotePC

Splashtop, RemotePC, LogMeIn Rescue

TeamViewer is used to assist clients experiencing computer and laptop issues. We utilize tools like TeamViewer to remotely access our client computers. This allows us to quickly and efficiently access their devices without meeting in person. This gives us an expanded market by being remote and flexible on how we "meet". Remote support is a core function of our Managed IT services.

• Cost savings from not having to travel.
• Greater Roi because of remote access support capabilities.
• Easy deployment and cost effective.

NinjaOne, Atera and Splashtop

Atera, Microsoft Visual Studio Code, GitHub, ChatGPT, Anthropic Claude, Perplexity

TeamViewer has effective capabilities that make it a sensational remote access platform. I like using this tool because it offers us instant access to our computers remotely, which enables us to work from any place across the world. TeamViewer offers enterprise-grade security, which makes our remote connections safe and effective. Sharing screens remotely using TeamViewer is an easy task that streamlines our operations.

• With TeamViewer, we get good returns because it minimizes the costs of operating our business. We are able to collaborate remotely and handle tasks together by sharing screens with our team members.
• Since we began using TeamViewer, employee downtime has decreased in our company.

Dropbox Business, OneDrive, HwaCom Cyber Monitor