TeamViewer

Score8.5 out of 10

2,789 Reviews and Ratings

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TeamViewer

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What is TeamViewer?

Teamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

Categories & Use Cases

Media

Screenshot of how TeamViewer lets users connect to devices and provide remote support.

Screenshot of the interface to monitor and manage devices proactively.

Screenshot of some of TeamViewer's integrations.

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Screenshot of how TeamViewer lets users connect to devices and provide remote support.

Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Category average: 9
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.8
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8.6

Mobile device access
The quality and reliability of remote connections to end-user mobile devices.
Category average: 8.1
Third-party software integrations
Integration functionality with third-party or in-house systems.
Category average: 8
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 7.8

Most Frequent Users

Top 3 industries using TeamViewer.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

18.8%

1,704 installations of 9,062

“With TeamViewer, we get good returns because it minimizes the costs of operating our business.”
— IT Manager, Alascom (Small Businesses)

#2 most frequent

Manufacturing

11.5%

1,042 installations of 9,062

“TeamViewer is essential for us to support our clients in the field, whether at home office or job site.”
— Systems Engineer, Boehringer Ingelheim (Enterprises)

#3 most frequent

Information

8.9%

806 installations of 9,062

“We use it both internally and with clients but I treat both differently.”
— Software Engineer, Isosdev (Mid-sized Companies)

Pros

Seamless remote connection and system control
Efficient and secure file transfer capabilities
Intuitive user interface for diverse users

Cons

High licensing and subscription costs, particularly for small businesses
Occasional performance degradation, including slowness and latency
Challenges with connection stability and frequent disconnects

Lacey Nora

IT Support Specialist in Information Technology at Falconfi (11-50 employees)

Use Cases and Deployment Scope

Great help with my persona and professional IT Needs. As an IT Support Specialist, my duty is to ensure all our organization's IT needs are fully satisfied to ensure good working conditions for all employees.I use it for remote troubleshooting of computer problems and unattended access for server restarts.

Pros

Faster Troubleshooting of Computer Issues remotely.
Reliable with Unattended Access for Server Restart.
Screen share Training Assistance with system Use.

Cons

The continuous Improvements with TeamViewer is what makes me stick around.
Not so cheap as compared to Anydesk but unbeatable with Features and Functionalities.

Return on Investment

Huge time Saver with Remote Troubleshooting.
Unattended Access to quickly Restart Server to boost operational Efficiency.
AI Innovations to automated agents for troubleshooting and notifications have boosted productivity remarkably.

Alternatives Considered

AnyDesk

Other Software Used

AnyDesk

Yvonne Graber View profile

President, Owner in Professional Services at Computer Community Hospital (1-10 employees)

Use Cases and Deployment Scope

I use TeamViewer daily to remote into clients computers and fix problems. It does have its quirk sometimes, but generally it works very well. My partner also can collaberate with me in a remote session if there is something that needs additional ideas or help. It has been our go to Remote access tool for 15 years. We also use the Quick Support tool on the fly.

Pros

Quick Remote access
Can use from my mobile phone
Ease of setup
Ease of use

Cons

Sometimes does not connect
Display name changing
Mac accessibility

Return on Investment

Minimum 50% less driving
Less where and tear on me physically
Instant gratification by easy access
Always available
Pretty Dependable

Alternatives Considered

Splashtop, Remote Desktop Manager, Remote Desktop Services and LogMeIn Rescue by GoTo

Other Software Used

Splashtop, LogMeIn Rescue by GoTo, RemotePC

Cindy Moore

IT consultant in Information Technology at Quantum Flairs (51-200 employees)

Use Cases and Deployment Scope

I use TeamViewer to provide distributed support across multiple teams. It lets us access remote devices directly and address issues on connected, affected machines, from tracing application crashes and checking Windows Event Logs to correcting misconfigured settings. Moreover, for a client that needs ongoing support, unattended access lets me check services and apply fixes at any time.

Pros

Connection workflows are relatively straightforward.
Cross-platform support, changing from device to device, is relatively easy as we don't need to create new configurations when accessing different OS.
Unattended access grants us convenient, controlled access to connected devices.
File exchange for diagnostic logs.

Cons

Managing a growing list of client devices can be a little tough when switching between customer environments, locating specific endpoints, or organizing unattended-access machines.

Return on Investment

Better control over remote support access.
Maintenance can be performed on devices at any time, even when the user is not near them.
Faster troubleshooting and incident resolution, fewer chances of system failures.

Other Software Used

Microsoft Intune, Microsoft Teams, UiPath Automation Platform

Kevin Small

Solutions Engineer in Information Technology at Isos Technologies (201-500 employees)

Use Cases and Deployment Scope

I use TeamViewer to get hands-on with a client's environment when a ticket or infrastructure alert requires more than a dashboard review. I usually get escalations involving failed deployments, misbehaving services, or, at other times, a client unable to access a critical admin console. I use TeamViewer to connect to the machine and work through the issue. Most of these issues span multiple systems, so being able to move between the affected workstations like that is critical for my job.

Pros

The experience moving between sessions is smooth.
The enterprise auditability options help with compliance.
Stable connections.

Cons

Access management gets cumbersome when supporting several clients, as we do. TeamViewer's device management system clutters the experience instead of streamlining it.

Return on Investment

I can investigate incidents involving multiple machines much faster.
There's less back and forth between us and our clients during technical demos.
saves me time and money by not having to travel.

Alternatives Considered

AnyDesk

Other Software Used

Miro, Datadog, SAP LeanIX

Dylan Chapple

NOC Engineer in Information Technology at Atlas Clouds (501-1000 employees)

Use Cases and Deployment Scope

I use it during hybrid environment incidents where part of the infrastructure is in a colocation facility or on the customer's premises. Network hosts occasionally drop off from monitoring. You can't really tell whether they are really down or simply no longer reachable through the expected path. That's why I use TeamViewer access node to get in and determine if the server is healthy and the root cause of the drop offs.

Pros

We're heavy on unattended access and it's working really well. I use it for servers and access nodes where sending someone physically to the machine is not practical
Sessions are generally stable enough that I can stay connected for hours while working

Cons

We've got a pretty large environment with so many remote machines. The UI for governing those is quite a mess in my opinion. TeamViewer could do better

Return on Investment

Less time is wasted waiting for customer side technicians to perform basic checks
Takes away unnecessary escalations as i can easily connect and verify the condition of the remote machine
Saves us a lot of incident response time.

Alternatives Considered

Zoho Assist

Other Software Used

F5 Distributed Cloud CDN, F5 Distributed Cloud App Connect, NOC Manager

BeyondTrust Remote Support

SolarWinds Dameware Remote Support (DRS)

TeamViewer

What is TeamViewer?

Categories & Use Cases

Media

TeamViewer Key Features

Top Performing Features

Attended device access

File transfer

Role-based user permissions

Areas for Improvement

Mobile device access

Third-party software integrations

Access to sleeping/powered-off computers

Who Buys & Uses TeamViewer

Most Frequent Users

Professional, Scientific, and Technical Services

Manufacturing

Information

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

Brazil

India

Most Frequent Users

IT

Engineering

Customer Success

TeamViewer Reviews

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Use Cases and Deployment Scope

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Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

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Return on Investment

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

TeamViewer Alternatives