Zoho Assist

Score8.4 out of 10

133 Reviews and Ratings

What is Zoho Assist?

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

Categories & Use Cases

Media

Screenshot of Browser-based Remote Support

Screenshot of Unattended Access to remote computers

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Screenshot of On-demand Remote Support

Secure remote access with Smart Card authentication
Establish secure remote connection via Smart Card authentication and Smart Card logon.
Category average: 7.4
Remote management of servers & workstations
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
Category average: 8.6
Screen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
Category average: 9.3

Initiate remote control from mobile
Mobile application for remote controlling computers from mobile device (iOS, Android)
Category average: 7
Monitoring and Alerts
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
Category average: 8.2
Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Category average: 8.3

Most Frequent Users

Top 3 industries using Zoho Assist.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

18.8%

22 installations of 117

“Because of this, it is often more efficient to connect with my clients that I need to service remotely. This is where Zoho Assist comes in to play for my business.”
— Owner, Tech Solutions NC, LLC

#2 most frequent

Manufacturing

15.4%

18 installations of 117

#3 most frequent

Information

12.0%

14 installations of 117

Pros

Robust unattended access to client systems
Efficient remote troubleshooting and support capabilities
Cost-effectiveness compared to alternative solutions

Cons

Inconsistent copy/paste functionality between local and remote machines
Outdated user interface aesthetic
Occasional inaccurate reporting of devices as offline

Riaan Joubert

CEO/Owner in Marketing at eMarketing Concepts (11-50 employees)

Use Cases and Deployment Scope

I use it for all my technical setups, client aid and staff remotely. Best app other than using CRM and all the other cool apps. I use Assist mostly for my website client to login remote and fix their web emails and make sure that they have best user experience.

Pros

Give visuals
functionality
Make your life easier
Easy to understand

Cons

Better loading times
making sure session info is stored

Return on Investment

Client satisfaction
No ROI, but happy customer

Usability

Alternatives Considered

AnyDesk, TeamViewer and TeamViewer DEX

Other Software Used

Zoho CRM, Zoho One, Zoho Marketing Automation

steven Xing

System Administrator in Information Technology at Vtech (51-200 employees)

Use Cases and Deployment Scope

I use Zoho Assist to provide computer support from BC head office to our users in east side Canada province. Most of time I remote control to see and solve the problem, rather than spend time hear user's complain. I rely on Unattended Access function to solve problem under extremely difficult situation, for example not able to connect VPN, Windows system crush...etc

Pros

One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
sometimes I use video chat as a meeting tool with users
The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive

Cons

each Unattended Access computer has tools to remote control without remote connect, I wish add a text chat

Return on Investment

Zoho Assist help me solve user computer issue without them waiting to send computer to me to fix

Usability

Alternatives Considered

ManageEngine Endpoint Central

Verified User

Administrator in Information Technology (11-50 employees)

Use Cases and Deployment Scope

Zoho Assist is our remote desktop tool for managing remote users all across the globe. We use it for remote access, file sharing and even deploying patch or fixes or updates for end user devices. We use it as our eyes and hands in addressing technical concerns for our non technical colleagues in aide to reduce their downtimes.

Pros

Remote Access
Device Management
File Sharing

Cons

User Interface
Network connectivity

Return on Investment

Saves time over the phone troubleshooting
Tracks potential breaches of security risks
An effective powerful tool to manage user device

Usability

Jose Gomiz

Endpoint Manager in Information Technology at Globant (10,001+ employees)

Use Cases and Deployment Scope

We use Zoho Assist as our central remote support platform. As we have thousands of users working from various locations, the ability to provide them with support in an agile manner is critical, and Zoho Assist enables us to do just that. No hassle, no waiting, no issues, it just works.

Pros

Allow multi platform remote support.
Allow easy screen sharing.
Allow easy remote control.
Allow file transfers.

Cons

Reporting for admins could be better.
Alerting on concurrent usage could be better.
UI could be modernized.

Return on Investment

It solved our Remote Support issue almost instantly.
It didn't have a big impact in our budget.
We don't need to provide internal support for the platform, as it just works.

Usability

Alternatives Considered

Microsoft Intune and TeamViewer

Brigitta Witsken View profile

Director of IT in Information Technology at Junior Achievement of OKI Partners (11-50 employees)

Use Cases and Deployment Scope

I use Zoho Assist on a daily basis as a reliable remote support tool to connect to users' computers. It allows me to quickly and securely access their systems, identify issues, and perform necessary troubleshooting in real time. Whether it’s resolving technical errors, walking someone through a process, or installing updates, Zoho Assist plays a vital role in helping me provide efficient and seamless support, no matter where the user is located.

Pros

Secure remote access
Easy Deployment
Unattended Access

Cons

Easier Copy/Paste from remote computer to the controlling computer would be nice

Zoho Assist

What is Zoho Assist?

Categories & Use Cases

Media

Zoho Assist Key Features

Top Performing Features

Secure remote access with Smart Card authentication

Remote management of servers & workstations

Screen sharing

Areas for Improvement

Initiate remote control from mobile

Monitoring and Alerts

Remote Active Directory® management

Who Buys & Uses Zoho Assist

Most Frequent Users

Professional, Scientific, and Technical Services

Manufacturing

Information

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

India

Canada

Most Frequent Users

IT

Customer Success

Sales

Zoho Assist Reviews

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Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Alternatives Considered

Use Cases and Deployment Scope

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Use Cases and Deployment Scope

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Return on Investment

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Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Zoho Assist Alternatives