Hippo CMMS (discontinued)

Score2 out of 10

10 Reviews and Ratings

What is Hippo CMMS (discontinued)?

Hippo CMMS was a maintenance management SaaS solution offering available from 2004. Hippo CMMS has designed their computerized maintenance management system software with the intention of "making the complex simple." The solution was acquired by Eptura, and has been discontinued, with similar functionality now supplied through Eptura Asset, the company's modern solution.

Categories & Use Cases

Media

1 / 5

Most Frequent Users

Top 3 industries using Hippo CMMS (discontinued).

Based on HG Insights installation data

View all Reviews

#1 most frequent

Manufacturing

28.0%

26 installations of 93

#2 most frequent

Arts, Entertainment, and Recreation

8.6%

8 installations of 93

#3 most frequent

Health Care and Social Assistance

5.4%

5 installations of 93

Mark Paul

Assistant Director of Facilities in Corporate at Wayne Metropolitan C. A. A. (501-1000 employees)

Pros

Communication - a requestor can see as many or as few details as they need
Ease of use - little onboarding or technical knowledge needed for requestors to utilize the platform
Technical support - Hippo support staff are the backbone of the platform and resolve issues very quickly

Cons

Fleet management - would like to be able to transfer vehicles between locations as you can with equipment
Full functionality on the mobile platform as is available on desktop
More flexibility in modification to different client needs

Most Important Features

Communication
Transparency
Reporting

Return on Investment

More efficient delivery of services
Less downtime
Less need for interpersonal follow-up on open issues

Melvin Larsen View profile

Hospital Tech Specialist in Engineering at Island Hospital (501-1000 employees)

Pros

Staff input task of repairs
Keeping track of tasks and time.
Works really well for PM tasks.

Cons

Reporting could be a lot better. Try to find past tasks is hard.

Most Important Features

Staff being able to input a task
keeping track of task completed and time.
Being able to schedule tasks.

Return on Investment

Saves a lot of time complete tasks
Gives department ability to show the amount of time spent working in different tasks.

Tim Heath View profile

Plant Manager in Manufacturing at Haas Cabinet Co., Inc. (51-200 employees)

Pros

Tracks machine maintenance costs.
Keeps preventative maintenance work orders on track.
Keeps history of all past work orders for review in case a problem you've already dealt with comes up again.

Cons

On the work order history print out, I would like to see more detail. Like the date range for instance.

Return on Investment

Helps us set a maintenance budget.
Keeps maintenance employees on track with user needs.

Alternatives Considered

eMaint, Capterra and Samsara VS2

Verified User

Vice-President in Engineering (201-500 employees)

Use Cases and Deployment Scope

We use Hippo as our CMMS to manage our demand work orders, planned maintenance, and vehicle maintenance. Our organization uses single sign-on and users can create work requests, while our technical team can respond, log their time, and schedule work.

Pros

Easy interface
Simple

Cons

While staff can enter their time, there is no way to access how much time an individual spends on a task, or how much time they have logged in a given period.
Their technical support is atrocious. There is really no way to reach a human. The support portal is completely automated, and just sends articles. There is no way to escalate. You can go for weeks unable to access the software with no help.
The product is not customizable.