Okay product when it works.
June 29, 2023
Okay product when it works.
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Hippo CMMS
We use Hippo as our CMMS to manage our demand work orders, planned maintenance, and vehicle maintenance. Our organization uses single sign-on and users can create work requests, while our technical team can respond, log their time, and schedule work.
- Easy interface
- Simple
- While staff can enter their time, there is no way to access how much time an individual spends on a task, or how much time they have logged in a given period.
- Their technical support is atrocious. There is really no way to reach a human. The support portal is completely automated, and just sends articles. There is no way to escalate. You can go for weeks unable to access the software with no help.
- The product is not customizable.
- Work orders
- Planned maintenance
- Work costs
- Very negative because of the frequent outages and lack of support.
Do you think Hippo CMMS delivers good value for the price?
No
Are you happy with Hippo CMMS's feature set?
No
Did Hippo CMMS live up to sales and marketing promises?
No
Did implementation of Hippo CMMS go as expected?
Yes
Would you buy Hippo CMMS again?
No