HireRight Reviews and Ratings

Rating: 8.7 out of 10

Score

8.7 out of 10

Community insights

TrustRadius Insights for HireRight are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Email invitation feature: Users have found the ability to send email invitations to candidates for completing and submitting their own background investigation information to be a game changer. This pro has been mentioned by multiple reviewers, as it speeds up the hiring process and makes it easier for candidates to complete required paperwork.

Batch upload option for drug screening rosters: Many users appreciate the batch upload option for random drug screening rosters, finding it intuitive and accurate. This pro has been mentioned by a number of reviewers, as it allows them to make selections in a timely manner and directly notify managers without additional paperwork.

Wide assortment of training options: Reviewers have highlighted the wide assortment of training options offered by HireRight, both for system users and compliance updates. This pro is frequently mentioned, as it makes it easier for Employee Services teams to stay updated on regulatory changes.

Reviews

32 Reviews

Get the best ROI for background checks with HireRight

Rating: 10 out of 10

Incentivized

January 18, 2023

Use Cases and Deployment Scope

I use HireRight to run background checks as a pre-hire process for all incoming employees. This allows us to confirm that candidates meet requirements of position and limit potential issues down the line. As a healthcare facility, it’s imperative that we complete our due diligence for the safety of our patients and staff.

Pros

Accurate reporting
Timely processing
Intuitive for users
Easy of use for applicants
Responsive customer service team

Cons

Honestly cannot think of anything to say here - the vendor quickly adapts to maintain compliance; communicates in a timely and effective manner; and provides opportunities to customer to learn more about their processes/legal updates

Likelihood to Recommend

HireRight is accurate, timely, and easily configured to the various background check reporting needs of its clients. The company itself appears to be committed to educating users on various law updates that affect background check reporting; they offer frequent communications as well as opportunities to attend learning webinars. The communications also come from various members of their leadership team.

Verified User

Manager in Human Resources (501-1000 employees)

Vetted Review

1 year of experience

You would be RIGHT to use HireRight!

Rating: 8 out of 10

Incentivized

January 14, 2023

Use Cases and Deployment Scope

We use HireRight to perform background checks on new hires, and we have also used them to conduct both pre-employment drug screens as well as random drug screens for folks who are not able to come to their work location for whatever reason. This product allows for a quick and efficient process of performing these tasks with just a few quick steps.

Pros

Background Checks
Random/Pre-employment drug screen location finder
Random/Pre-employment drug screen results
Works with our internal HR system so all info is automatic

Cons

More frequent updates on background screenings

Likelihood to Recommend

HireRight is very well suited for companies with large intake of new hires across several locations. It could still be used but might not bee a great fit for companies that don't hire new teammates often and/or have a smaller number of employees in general.

Verified User

Contributor in Human Resources (10,001+ employees)

Vetted Review

4 years of experience

Meets our Needs

Rating: 7 out of 10

Incentivized

January 12, 2023

Use Cases and Deployment Scope

We are required to use HireRight by the client that we work at as a pre-access item for our employees to be background checked in order for them to get onsite. The reasoning for this is so that our client can assure that all employees have been checked for violent criminal history that could endanger their products or consumers.

Pros

Quick Turnarounds
Easy to Complete Background Checks
Current status of Background Checks

Cons

Does not hold history of background checks past 150 days
Okay customer service, but not great
Does not identify duplicate entries

Likelihood to Recommend

HireRight's background checking has some improvements and could hold some more historical data more than 150 days. We have had employees move from one jobsite to the other for this client and we can't look up if they have had a background check done through HireRight before if it is more than 150 days, so we end up ordering another one and duplicate/pay for extra background checks.

Verified User

Professional in Human Resources (1001-5000 employees)

Vetted Review

3 years of experience

HireRight Review

Rating: 8 out of 10

Incentivized

January 12, 2023

Use Cases and Deployment Scope

We use HireRight when we are looking into hire new employees for our organization. HireRight allows us to keep a running database of all our potential candidates and keep real time tracking of all notes on the prospective employee as well as get updates on the process from first interview to full employed.

Pros

Decreased wait time in hiring
Faster background check times
Real time updates to status of checks

Cons

More integration with other applications
Ability to sign documents within the application
Trying to find some information on metrics is difficult

Likelihood to Recommend

HireRight is well suited when you have many potential candidates at the same time and need to keep a database of all of the candidates so that you can ensure the status of all of their potential employment is updates. It may be less appropriate when there are only 1-2 potential candidates in the pipeline.

Thomas Baker, CFE, MBA

Risk Advisory Senior Manager in Finance and Accounting at CFGI (501-1000 employees)

Vetted Review

2 years of experience

View profile

Background check software that every organization needs.

Rating: 9 out of 10

Incentivized

January 12, 2023

Use Cases and Deployment Scope

It is always important to have a background checkable platform. I love that it's easy to use, employee registration is easy, all you need is the name and email address, select the service and send it. It works well for US-based employees who have never lived or studied in any other country.

Pros

Customer service is very useful and we get a swift response from them.
It is integrated with our workflow so its easy to set up.
It creates a record of each employee in the system which makes it simple to store data safely.

Cons

Sometimes the drug testing results came off however its a minor bug that can be improved with update.
During a background check when we the customer representative change in between calls we need to start from scratch again.
It's UI is little bit out dated.

Likelihood to Recommend

We needed more security as far as hiring new people was concerned. HireRight becomes the right candidate for this position. The best thing about this is partnered with HR services and integrations with other tools that make it easy to keep records and set up. However, its UI is outdated, they can update it to improve performance and user friendly.

Shivam Sharma

Consultant in Information Technology at T-Systems ICT India Pvt. Ltd. (5001-10,000 employees)

Vetted Review

3 years of experience

View profile

HireRight performs as advertised

Rating: 9 out of 10

Incentivized

January 12, 2023

Use Cases and Deployment Scope

HireRight is a partner in our industry that keeps us in compliance with our state and government projects we work on. HireRight performs all pre-employment and random drug free screenings and background checks that assists us in having the right employees for the projects we work on. Many of our projects are public works and/or government led where these employees have to meet certain standards for employment.

Pros

Drug free and background checks
Quick turnaround of data
Partner with other companies for compliance

Cons

Contact person for issues

Likelihood to Recommend

We have found that HireRight meets all our know needs. Obviously, there are situations where we do not know what we do not know, but in our industry, they assist us in meeting our government compliance. Without this compliance, we are unable to work on projects that are aligned with the government agencies.

Brian Snyder

Owner in Corporate at Architectural Concrete Solutions, Inc. (11-50 employees)

Vetted Review

11 years of experience

Best BGC platform for Pre Employment Background check

Rating: 9 out of 10

Incentivized

January 10, 2023

Use Cases and Deployment Scope

We mainly work with State of Ohio and Hireright is the only approve BGC companies for State of Ohio Background check .We are using since a while for BGC purpose and it’s very easy to initiate and result will automatically shared with MSP partners once BGC completed.we can do employment check through Hireright easily

Pros

Employment check
Criminal check
Urine test
SSN track

Cons

Sometime time taking
High costly
Integration to Vectovms

Likelihood to Recommend

We are using Hireright only for State of Ohio Contract hiring. whenever we can get an offer we need to initiate the BGC through Hireright and it will sent a link to consultant to fill the requested details. once BGC is done we will get an email from Hireright about it completion with either meets or review required and we will accept in the vectorvms. The result will be not integrated with Vectorvms like infocubic we used for Other accounts we have

Arun Kumar

Recruitment Specialist in Human Resources at American business solutions Inc (51-200 employees)

Vetted Review

4 years of experience

You want to hire right? Use HireRight

Rating: 10 out of 10

Incentivized

January 10, 2023

Use Cases and Deployment Scope

HireRight makes us easy for us to collect the data that we need from prospective new hires, from an HR perspective it does a lot of the HR elements for us. It notifies us as potential candidates upload their personal information, it also allows us to quickly verify their background with the different collection data agencies, we actually have a virtual of the software that allows HireRight to automatically check online resources versus the data that the candidate has sent us that has sped up our hiring processes by over 30% percent.

Pros

Easy to send out to candidate
Easy integration with current HR portal
Very short learning curve

Cons

Needs a function for re-hires especially in contract roles

Likelihood to Recommend

Because we hire a lot of contract based employees we need a system that could quickly do their background check because we have time sensitive projects that cost us money if we cannot delivery it on time, the speed in which this system does our background checks and provides us with errors is amazing, we've had background checks go through in minutes were before it would take weeks. Granted we need the candidate to move quickly through the process and this software helps push them along.

John Chavez

Manager of Instructional Design in Human Resources at iBASEt (1001-5000 employees)

Vetted Review

2 years of experience

View profile

HireRight

Rating: 7 out of 10

Incentivized

January 10, 2023

Use Cases and Deployment Scope

To run background checks on applicants before they are hired

Pros

Runs International checks
Provides status notificaiotns via email
Has live chat

Cons

Slack integration
Dedicated CRM
Faster completion times for international checks

Likelihood to Recommend

There is room for improvement with the platform: the interface, not having a dedicated CRM when issues arise which means the default is either chat or a phone call with someone that is not familiar with your account. They do run many internal checks for companies that are global but completion times can vary drastically and take weeks.

Verified User

Contributor (501-1000 employees)

Vetted Review

2 years of experience

Need Improvement

Rating: 6 out of 10

Incentivized

February 27, 2020

Use Cases and Deployment Scope

We are using HireRight for all our drug/background screening.

Pros

Customer Service
Ease of Use
User-Friendly portal

Cons

Result Delivery
Better Relations with Clinics
Add More providers in network

Likelihood to Recommend

In most cases, HireRight is doing pretty good. There are some hiccups here and there.

Verified User

Manager in Human Resources (501-1000 employees)

Vetted Review

5 years of experience

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