HRdirect - Not the product it used to be
Pros
- Initially, you were able to see all activity and drill down for details.
- It was easy-access for all our employees in the 7 states we operate in.
- It provided tracking for the managers.
- Payroll had access to all PTO requests.
Cons
- HRdirect performed an upgrade in 2019 and that's where things went awry.
- You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
- Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
- Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
- The print option was not longer functional.
- The online help request form was no longer accessible.
Return on Investment
- Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
- Harassment training module is excellent.
Other Software Used
Google Classroom, Amazon Chime, Microsoft Teams
