HRdirect Smart Apps vs. TriNet HR Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HRdirect Smart Apps
Score 8.4 out of 10
Small Businesses (1-50 employees)
HRdirect Smart Apps is an HR Management software solution from HRdirect, a a division of ComplyRight, Inc., dedicated to developing and delivering “Solutions for Smart Employers” since 1985. The vendor says HRdirect supports business managers at more than 500,000 locations with essential employee management and compliance tasks. HRdirect Smart Apps aims to help users work efficiently and affordably. The vendor's goal is to simplify complex processes and free employers from compliance…N/A
TriNet HR Platform
Score 7.0 out of 10
N/A
Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.
$10
per month
Pricing
HRdirect Smart AppsTriNet HR Platform
Editions & Modules
No answers on this topic
Essentials
$10
per month per employee
Growth
$20
per month per employee
Zen
$33
per month per employee
Offerings
Pricing Offerings
HRdirect Smart AppsTriNet HR Platform
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNO PER EMPLOYEE PRICING, NO BUNDLED FEATURES. JUST $60 A YEAR PER APP. Simple Pricing, No Matter How You Slice It Only use the Smart Apps that best fit your unique needs and pay the same, low price for each one: just $60 a year. It's easy to add more at any time, too - either as your needs change or as our solutions expand.
More Pricing Information
Community Pulse
HRdirect Smart AppsTriNet HR Platform
Top Pros
Top Cons
Features
HRdirect Smart AppsTriNet HR Platform
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
HRdirect Smart Apps
10.0
1 Ratings
24% above category average
TriNet HR Platform
2.2
132 Ratings
113% below category average
Employee demographic data10.01 Ratings2.4108 Ratings
Job profiles and administration10.01 Ratings2.4102 Ratings
Compliance data (COBRA, OSHA, etc.)10.01 Ratings2.1105 Ratings
Employment history00 Ratings2.3103 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings2.4107 Ratings
Organizational charting00 Ratings1.8117 Ratings
Organization and location management00 Ratings1.7119 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
HRdirect Smart Apps
1.0
1 Ratings
156% below category average
TriNet HR Platform
1.7
115 Ratings
131% below category average
Approval workflow1.01 Ratings1.9113 Ratings
Balance details00 Ratings1.6111 Ratings
Annual carry-forward and encashment00 Ratings1.692 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
HRdirect Smart Apps
10.0
1 Ratings
21% above category average
TriNet HR Platform
1.8
131 Ratings
128% below category average
View and generate pay and benefit information10.01 Ratings2.0125 Ratings
Update personal information10.01 Ratings2.2131 Ratings
View company policy documentation10.01 Ratings1.4118 Ratings
Employee recognition00 Ratings1.363 Ratings
View job history00 Ratings2.1101 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
HRdirect Smart Apps
1.0
1 Ratings
154% below category average
TriNet HR Platform
1.4
104 Ratings
138% below category average
Report builder1.01 Ratings1.4100 Ratings
Pre-built reports1.01 Ratings1.4102 Ratings
Ability to combine HR data with external data00 Ratings1.364 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
HRdirect Smart Apps
1.0
1 Ratings
156% below category average
TriNet HR Platform
4.6
111 Ratings
54% below category average
New hire portal1.01 Ratings5.0110 Ratings
Manager tracking tools1.01 Ratings4.390 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
HRdirect Smart Apps
-
Ratings
TriNet HR Platform
2.1
117 Ratings
117% below category average
Pay calculation00 Ratings2.2100 Ratings
Support for external payroll vendors00 Ratings1.550 Ratings
Off-cycle/On-Demand payment00 Ratings2.263 Ratings
Benefit plan administration00 Ratings2.4105 Ratings
Direct deposit files00 Ratings2.1101 Ratings
Salary revision and increment management00 Ratings1.993 Ratings
Reimbursement management00 Ratings2.265 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
HRdirect Smart Apps
-
Ratings
TriNet HR Platform
1.1
22 Ratings
151% below category average
Tracking of all physical assets00 Ratings1.122 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
HRdirect Smart Apps
-
Ratings
TriNet HR Platform
8.3
41 Ratings
1% above category average
Corporate goal setting00 Ratings8.337 Ratings
Individual goal setting00 Ratings8.340 Ratings
Line-of sight-visibility00 Ratings8.335 Ratings
Performance tracking00 Ratings8.337 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
HRdirect Smart Apps
-
Ratings
TriNet HR Platform
1.4
57 Ratings
140% below category average
Performance plans00 Ratings1.254 Ratings
Performance improvement plans00 Ratings1.251 Ratings
Review status tracking00 Ratings2.052 Ratings
Review reminders00 Ratings1.352 Ratings
Multiple review frequency00 Ratings1.348 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
HRdirect Smart Apps
-
Ratings
TriNet HR Platform
7.5
23 Ratings
5% below category average
Create succession plans/pools00 Ratings7.520 Ratings
Candidate ranking00 Ratings7.421 Ratings
Candidate search00 Ratings7.523 Ratings
Candidate development00 Ratings7.622 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
HRdirect Smart Apps
-
Ratings
TriNet HR Platform
7.5
25 Ratings
4% below category average
Job Requisition Management00 Ratings7.420 Ratings
Company Website Posting00 Ratings7.415 Ratings
Publish to Social Media00 Ratings7.414 Ratings
Job Search Site Posting00 Ratings7.516 Ratings
Duplicate Candidate Prevention00 Ratings7.418 Ratings
Applicant Tracking00 Ratings7.417 Ratings
Notifications and Alerts00 Ratings7.622 Ratings
Best Alternatives
HRdirect Smart AppsTriNet HR Platform
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HRdirect Smart AppsTriNet HR Platform
Likelihood to Recommend
10.0
(1 ratings)
1.6
(141 ratings)
Likelihood to Renew
1.0
(1 ratings)
8.5
(11 ratings)
Usability
-
(0 ratings)
8.9
(32 ratings)
Availability
-
(0 ratings)
9.1
(4 ratings)
Performance
-
(0 ratings)
8.5
(4 ratings)
Support Rating
1.0
(1 ratings)
8.8
(42 ratings)
Implementation Rating
-
(0 ratings)
9.1
(4 ratings)
Configurability
-
(0 ratings)
8.8
(4 ratings)
Ease of integration
-
(0 ratings)
9.1
(3 ratings)
Product Scalability
-
(0 ratings)
8.9
(4 ratings)
Vendor post-sale
-
(0 ratings)
8.9
(4 ratings)
Vendor pre-sale
-
(0 ratings)
8.9
(4 ratings)
User Testimonials
HRdirect Smart AppsTriNet HR Platform
Likelihood to Recommend
ComplyRight
UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented. At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money. In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).
Read full review
TriNet
I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Read full review
Pros
ComplyRight
  • Initially, you were able to see all activity and drill down for details.
  • It was easy-access for all our employees in the 7 states we operate in.
  • It provided tracking for the managers.
  • Payroll had access to all PTO requests.
Read full review
TriNet
  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
Read full review
Cons
ComplyRight
  • HRdirect performed an upgrade in 2019 and that's where things went awry.
  • You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
  • Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
  • Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
  • The print option was not longer functional.
  • The online help request form was no longer accessible.
Read full review
TriNet
  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
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Likelihood to Renew
ComplyRight
As previously described, there are too many unresolved issues.
Read full review
TriNet
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Read full review
Usability
ComplyRight
No answers on this topic
TriNet
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
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Reliability and Availability
ComplyRight
No answers on this topic
TriNet
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
Read full review
Performance
ComplyRight
No answers on this topic
TriNet
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
Read full review
Support Rating
ComplyRight
Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking. 3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.
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TriNet
Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
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In-Person Training
ComplyRight
No answers on this topic
TriNet
Can't really say just because I would not know.
Read full review
Online Training
ComplyRight
No answers on this topic
TriNet
It went through successfully.
Read full review
Implementation Rating
ComplyRight
No answers on this topic
TriNet
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
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Alternatives Considered
ComplyRight
No answers on this topic
TriNet
Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
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Scalability
ComplyRight
No answers on this topic
TriNet
It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
Read full review
Return on Investment
ComplyRight
  • Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
  • Harassment training module is excellent.
Read full review
TriNet
  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
Read full review
ScreenShots

HRdirect Smart Apps Screenshots

Screenshot of EMPLOYEE RECORDS
Smarter, Centralized Employee Management

 - Directory & Records
 - Employee Self-Service
 - Document StorageScreenshot of ATTENDANCE CALENDAR
Take Control of Employee Attendance

 - 12-Month Calendars
 - Absence Code Management
 - Absence NotesScreenshot of I-9 & W-4
Ease the Burden of Completing I-9 and W-4 Forms

 - Onboarding Workflow
 - Guided I-9 & W-4 Forms
 - History & Audit TrackingScreenshot of JOB APPLICATION
Smart Hiring Begins Before the Interview

 - Compliant Questions Library
 - Customizable Application
 - Online Application LinkScreenshot of PROGRESSIVE DISCIPLINE
Your Guide to an Effective Disciplinary Program

 - Employee Warning Notices
 - Discipline History
 - Action Plan DocumentationScreenshot of TIME OFF REQUEST
Let Employees Handle Time Off Requests for You

 - Employee Time Off Requests
 - Supervisor Approval Workflow
 - Attendance Calendar Sync

TriNet HR Platform Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of HR ManagementScreenshot of HR ManagementScreenshot of HR Management