Name: Influx MD
Price: 64 USD
Author: ifX medical

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Interactive Application Security Testing (IAST)

Service Mesh

Software Repositories

WebOps

Development

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Email Spam Filter

Supply Chain Management

Enterprise

Accounting

Digital Banking

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Storage

Data Center Infrastructure Management

Data Observability

Data Privacy Management

Database Load Balancing

Desktop Outsourcing

Enterprise Architecture Management

Ethernet Switches

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Managed IT Service

Network Performance Monitoring

Network Simulation

NoSQL Databases

Packet Analyzer

Single Sign-On

Software Defined Storage (SDS)

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Management

Email Marketing

Marketing Analytics

Marketing Automation

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Customer Service

Social Media Management

Social Media Monitoring

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales

Video Surveillance

Security

Construction Management

Equipment Rental

HIPAA Compliance

InsurTech

Investment Portfolio Management

Vertical-Specific

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Influx MD is a medical sales and marketing software solution designed to assist medical practices in attracting, engaging, and acquiring more patients. According to the vendor, it offers a comprehensive suite of tools for healthcare organizations, including medical marketing, sales, and CRM functionalities. Influx MD caters to medical practices of all sizes, ranging from individual physicians to large multispecialty groups. It is utilized by various medical professionals, such as physicians, surgeons, and dentists, as well as healthcare organizations.

**HIPAA Compliant**: Influx MD allows medical practices to customize local security policies to meet their specific requirements, ensuring compliance with HIPAA regulations for patient privacy and data security.

**PCI Compliant**: Influx MD's secure hosting environment complies with PCI DSS and other relevant standards, ensuring the secure processing of credit card transactions by healthcare organizations.

**Integrated Messaging**: Influx MD offers integrated secure email, text messaging, and optional chat functionalities. These communication channels are seamlessly integrated into the patient journey, enabling efficient and secure communication across multiple channels.

**Email Marketing**: Influx MD provides an integrated email marketing system that enables medical practices to promote services and educate leads and patients. Users can create and send targeted email campaigns to effectively engage with their audience.

**Landing Pages**: Influx MD features a user-friendly drag-and-drop HTML page builder, allowing medical practices to create visually appealing and engaging campaign landing pages without the need for coding skills.

**Advanced Forms**: Influx MD offers advanced form capabilities beyond simple intake forms, including surveys, multi-page history forms, file uploads, and questionnaires. These forms enable medical practices to collect comprehensive information from leads and patients.

**Machine Learning**: Influx MD leverages Artificial Intelligence and machine learning algorithms to increase lead conversion rates. The platform analyzes data and provides insights to improve marketing and sales effectiveness.

**Lead Scoring**: Influx MD utilizes machine learning and scoring models to stratify leads based on their likelihood to convert. This feature helps medical practices prioritize high-value leads and allocate resources effectively.

**Referral Tracking**: Influx MD enables real-time tracking of website activity and its correlation with lead conversions. This feature helps medical practices measure the effectiveness of marketing campaigns and calculate the return on marketing investment.

HIPAA-compliant and Reasonably Priced: Multiple users have found Influx MD to be a HIPAA-compliant CRM software solution at a reasonable price point, making it an attractive option for healthcare professionals. 

User-Friendly and Intuitive Interface: Reviewers have praised the user-friendly nature of Influx MD, noting that it requires limited support after implementation. The intuitive interface allows all team members, regardless of their tech-savviness, to quickly adopt and use the software effectively.

Customizable and Tailored to Specific Needs: Users appreciate the ability to customize Influx MD to their specific processes and workflows. This flexibility ensures that the software can be tailored to meet individual practice needs, enhancing efficiency and optimizing workflow management.

Customization Limitations: Some users have found that the software has limitations when it comes to customizations that meet specific process needs. 

Inflexible Field Locking: Users have reported that certain fields become locked by the system once entered, requiring them to go through the InfluxMD ticketing process to make changes.

Limited Reporting Capabilities: Several reviewers have mentioned the need to initiate a new ticket request for basic reporting needs, and even then, they feel that the delivered reports often have minimal output.

Influx MD has proven to be a valuable tool for many healthcare settings, offering a range of use cases that have positively impacted user experiences and workflow. Users have reported that the software is user-friendly, making it easy to navigate and implement within their practices. One key use case is the ability to track the type of patients seen, scheduled appointments, missed appointments, and patient inquiries through the website. This feature provides valuable insights into patient engagement and helps streamline communication with potential patients.

Another important use case of Influx MD is its capability to scale the number of people engaged with, resulting in increased patient volume and revenue for certain types of medical practices. By effectively managing leads and providing a great experience for potential patients, the software has helped practices attract more patients and grow their business. It enables users to track patients' progress from their first point of contact to their final visit, allowing for a comprehensive view of each patient's journey.

Additionally, Influx MD allows users to generate detailed reports on wins and losses, providing valuable data for performance evaluation and improvement. This feature enhances decision-making processes by offering insights into areas where improvements can be made or strategies that have been successful.

Despite some negative experiences with customer service during onboarding, users have generally found Influx MD to be a useful addition to their healthcare settings. Its user-friendly interface and range of features make it a valuable tool for efficiently managing patient interactions, monitoring progress, and driving growth in medical practices.

Basic

LoopFuse (discontinued)

Starter

Team

Growth

Teamgate CRM

Influx MD

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

ifX medical

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Influx MD

Overview

What is Influx MD?