TrustRadius: an HG Insights company

What is Instabot?

Instabot is a chatbot solution offered by the vendor, designed to assist businesses in engaging with website visitors, capturing leads, and providing instant support. According to the vendor, this solution is suitable for businesses of various sizes, including small to large-sized companies, and is commonly used by marketing professionals, sales teams, customer support teams, e-commerce businesses, and SaaS companies.

Key Features

Control the conversation: According to the vendor, businesses can interact with website visitors, capture leads, and provide instant support through a customizable chatbot that can be set up in minutes.

No-code, yes-code. According to your needs: The vendor claims that Instabot offers both a no-code solution for simple setup and the option for advanced users to add custom coding in JavaScript to enhance functionality.

A super powerful bot, made by helpful humans: The vendor states that Instabot is user-friendly and offers support from their team, who can even assist in setting up the first chatbot upon request.

Your conversion rate multiplied: According to the vendor, Instabot has been reported to outperform lead forms and pop-ups by at least 33%, helping businesses generate more leads and improve conversion rates. Additionally, the chatbot can be utilized for booking appointments and engaging with potential customers.

24/7 Real-Time Response: The vendor claims that Instabot enables businesses to provide 24/7 support by incorporating AI and natural language processing (NLP), allowing the chatbot to respond naturally to user inquiries.

Add any script to your bot: According to the vendor, Instabot allows users to customize their chatbot by adding custom JavaScript code, providing advanced users with unlimited customization options.

Your chatbot set up in minutes: The vendor emphasizes that Instabot is designed to be user-friendly and easy to set up. They also offer assistance in setting up the first chatbot if needed.

The most intuitive, customizable chatbot on the planet: The vendor claims that Instabot offers an intuitive builder that allows users to create bots by adding nodes in a visual editor. They also state that the chatbot's UI can be fully customized to match the brand's colors, iconography, and fonts. Goals can be set throughout the bot to qualify leads, create segments, and trigger alerts.

Seamlessly Book Meetings: According to the vendor, Instabot enables visitors to book meetings directly from the website, with automatic routing to the sales team's calendars based on pre-defined rules. Integration with Google Calendar and Office 365 is supported.

Developer: add any script node to your bot: The vendor states that Instabot provides developer-friendly features for advanced users, allowing them to send data collected in the bot to external apps or services using webhooks. Custom JavaScript code can also be inserted to run custom business logic on data collected from the bot and send it to external systems via API. The script node supports various libraries, making it easy to migrate existing code into the chatbot.

Categories & Use Cases