TrustRadius Insights
Instabot, a versatile chatbot software, has proven to be an invaluable tool for various use cases based on user experiences. Users have …
Starting at $49 per month
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What is Instabot?
Instabot is a chatbot solution offered by the vendor, designed to assist businesses in engaging with website visitors, capturing leads, and providing instant support. According to the vendor, this solution is suitable for businesses of various sizes, including small to large-sized companies, and is...
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Basic
$49
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Instabot?
Instabot is a chatbot solution offered by the vendor, designed to assist businesses in engaging with website visitors, capturing leads, and providing instant support. According to the vendor, this solution is suitable for businesses of various sizes, including small to large-sized companies, and is commonly used by marketing professionals, sales teams, customer support teams, e-commerce businesses, and SaaS companies.
Key Features
Control the conversation: According to the vendor, businesses can interact with website visitors, capture leads, and provide instant support through a customizable chatbot that can be set up in minutes.
No-code, yes-code. According to your needs: The vendor claims that Instabot offers both a no-code solution for simple setup and the option for advanced users to add custom coding in JavaScript to enhance functionality.
A super powerful bot, made by helpful humans: The vendor states that Instabot is user-friendly and offers support from their team, who can even assist in setting up the first chatbot upon request.
Your conversion rate multiplied: According to the vendor, Instabot has been reported to outperform lead forms and pop-ups by at least 33%, helping businesses generate more leads and improve conversion rates. Additionally, the chatbot can be utilized for booking appointments and engaging with potential customers.
24/7 Real-Time Response: The vendor claims that Instabot enables businesses to provide 24/7 support by incorporating AI and natural language processing (NLP), allowing the chatbot to respond naturally to user inquiries.
Add any script to your bot: According to the vendor, Instabot allows users to customize their chatbot by adding custom JavaScript code, providing advanced users with unlimited customization options.
Your chatbot set up in minutes: The vendor emphasizes that Instabot is designed to be user-friendly and easy to set up. They also offer assistance in setting up the first chatbot if needed.
The most intuitive, customizable chatbot on the planet: The vendor claims that Instabot offers an intuitive builder that allows users to create bots by adding nodes in a visual editor. They also state that the chatbot's UI can be fully customized to match the brand's colors, iconography, and fonts. Goals can be set throughout the bot to qualify leads, create segments, and trigger alerts.
Seamlessly Book Meetings: According to the vendor, Instabot enables visitors to book meetings directly from the website, with automatic routing to the sales team's calendars based on pre-defined rules. Integration with Google Calendar and Office 365 is supported.
Developer: add any script node to your bot: The vendor states that Instabot provides developer-friendly features for advanced users, allowing them to send data collected in the bot to external apps or services using webhooks. Custom JavaScript code can also be inserted to run custom business logic on data collected from the bot and send it to external systems via API. The script node supports various libraries, making it easy to migrate existing code into the chatbot.
Instabot Features
- Supported: Customizable Branding
- Supported: Third Party Integrations
- Supported: Chatbot
- Supported: Code-free Development
- Supported: For Developers
- Supported: Intent Recognition
- Supported: Live Chat
- Supported: Multi-Language
- Supported: Pre-Configured Bot
- Supported: Reporting/Analytics
Instabot Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Instabot, a versatile chatbot software, has proven to be an invaluable tool for various use cases based on user experiences. Users have successfully minimized the number of contact center calls and controlled engagement by leveraging Instabot's user detection feature. By creating unique bots tailored to each website profile, Instabot has significantly improved customer conversion rates and saved users valuable time. Visitors appreciate the convenience of booking meetings directly from the website thanks to Instabot's seamless functionality. The ability to switch between structured and unstructured conversations has provided a dynamic and personalized chatbot experience that users highly value. Additionally, the Instabot team's pre-sales and post-sale support assistance has been praised by customers for their responsiveness in answering questions and providing clarification. The intuitive and user-friendly interface sets Instabot apart from other chatbot vendors, making it a popular choice among users. By automating the chat process, Instabot effectively generates more leads from websites while improving user experience. Moreover, businesses have found that engaging with customers through Instabot distinguishes their brand, increases newsletter signups, and provides quick answers to common product inquiries. With its AI capabilities, Instabot enables scaling up support as website traffic increases, providing instant replies and capturing valuable leads. Overall, Instabot offers an effective solution for automating lead generation, improving customer service, reducing assistance cases, offloading work from sales teams, and ultimately boosting sales and marketing efforts.
Intuitive and User-Friendly Chatbot Flow: Many users have praised Instabot for its intuitive and user-friendly chatbot flow, stating that it is easy to understand and navigate. The flow allows users to create conversational paths effortlessly, making it simple to build effective chatbots without any technical expertise.
Detailed Analytics for Valuable Insights: Users appreciate the detailed analytics provided by Instabot, which allow them to gain valuable insights for review and improvement purposes. With these analytics, users can analyze conversation data, track performance metrics, and make informed decisions to optimize their chatbots' effectiveness.
Effortless Editing Capabilities: Instabot's effortless editing capabilities have been highly appreciated by users. They find it easy to make changes and improvements to the conversation with the chatbot quickly. This flexibility enables users to adapt their chatbots according to evolving business needs or customer feedback without any hassle.
High Pricing: Some users have expressed that the pricing of Instabot is too high and does not provide the expected value for the cost.
Limited Integrations: Reviewers have complained about the lack of native integrations and limited options compared to other platforms, which can be a disadvantage for those looking for more comprehensive integration capabilities.
Lack of Documentation: The documentation provided by Instabot has been found to be insufficient by some users, leading them to rely heavily on contacting the support team for information instead.
Users have provided several recommendations for the chatbot based on their experiences and perceptions. The most common recommendations are as follows:
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Users suggest giving the chatbot a try, as it comes with a 2-week trial period and assistance with setup. They believe there is no harm in testing it out to see if it meets their needs.
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Many users recommend the chatbot for its various functionalities, such as collecting payments, scheduling appointments, and gathering valuable data. They appreciate the convenience and efficiency these features provide.
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Some users highly recommend the chatbot, considering it to be the best product on the market. They express confidence in its capabilities and effectiveness in generating leads for businesses.
It's worth noting that not all users share the same positive sentiment towards the chatbot. A small portion of users do not recommend it, expressing concerns about the potential overuse of chatbots on websites and their impact on user experience. However, the majority of users who have tried the chatbot express satisfaction with its performance during the trial period and consider it a viable option for their needs.
Overall, there is a general consensus among users to take advantage of the 2-week trial period, explore the chatbot's functionalities, and assess its suitability for their specific requirements.