JAMS Incident Management
What is JAMS Incident Management?
JAMS Incident Management makes sure the right person knows when something breaks, then keeps escalating through voice, SMS, push, email, Microsoft Teams, and Slack until someone acknowledges it. Alerts can come from monitoring tools, email, webhooks, or the API, so it works with any team and any stack. Where most alerting tools stop at notifying, this one can also act: a responder can restart, continue, or cancel a failed job directly from the alert, and acknowledging it updates the source system automatically, so nothing gets tracked twice. JAMS Scheduler is not required, but a failed job can open an incident automatically for teams that use it. On-call gaps are expensive because they compound quietly: a missed alert becomes a longer outage, and a longer outage becomes lost trust. The reason to look at this now is the gap between detecting a problem and getting a human to fix it, which is exactly where most incidents actually go wrong.
Key Capabilities
- Multi-channel alerting: Sends notifications through voice calls, SMS, push notifications, email, Microsoft Teams, and Slack.
- Escalation policies: Routes unacknowledged alerts through defined on-call schedules and escalation paths.
- Standalone operation: Works independently of JAMS Scheduler and can receive alerts from external monitoring and operational tools.
- JAMS Scheduler integration: Can create incidents automatically when JAMS Scheduler jobs fail.
- JAMS service monitoring: Uses a lightweight connector agent to check the health of JAMS Executor, Scheduler, and Server services directly on the host.
- On-call schedule import: Supports importing schedules, rotations, time zones, handoff times, coverage windows, and overrides from Opsgenie for review before account creation.
- Bidirectional integrations: Synchronizes acknowledgment and resolution actions with Azure Monitor, ServiceNow, and Zendesk.
Audience & Use Cases
- Audience: IT operations, site reliability, infrastructure, and workload automation teams with on-call responsibilities.
- Use cases: Responding to infrastructure alerts, workload failures, service outages, and monitoring events that require acknowledged human action.
Technical Specifications
- Alert inputs: Monitoring tools, email, webhooks, API, and JAMS Scheduler job failures.
- Notification channels: Voice, SMS, push, email, Microsoft Teams, and Slack.
- Voice and SMS availability: United States, United Kingdom, and Australia.
- Pricing model: According to the vendor, pricing uses a flat monthly structure rather than per-user seats.
- Trial: The vendor offers a 14-day trial without requiring a credit card.
Categories & Use Cases
Videos
Screenshots
Screenshot of Dashboard
Product Demos
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Countries | United States, United Kingdom, Australia. |
| Supported Languages | English |
FAQs
What is JAMS Incident Management?
JAMS Incident Management is incident alerting and on-call escalation software for IT operations teams. The platform receives alerts from monitoring tools, email, webhooks, and an application programming interface (API), then notifies and escalates to designated responders until an incident is acknowledged.
How much does JAMS Incident Management cost?
JAMS Incident Management starts at $40.
What are JAMS Incident Management's top competitors?
PagerDuty, Splunk On-Call, and OnPage are common alternatives for JAMS Incident Management.