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OnPage

OnPage

Overview

What is OnPage?

OnPage Corporation headquartered in Waltham offers their IT alert management solution.

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Recent Reviews

TrustRadius Insights

OnPage is a versatile communication tool that offers a wide range of use cases across various industries. Users have found it particularly …
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OnPage Review

10 out of 10
July 22, 2022
OnPage plays a huge role in our employees getting assistance after business hours. All the end-user has to do is call our helpdesk number …
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Simple and user friendly program

10 out of 10
July 13, 2022
OnPage has helped my company with their on-call overnight when the Pharmacy is not open. Their program is very user-friendly and very …
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A Great App!

9 out of 10
July 12, 2022
We use OnPage to let us know when a patient is here to see us in our clinic. We are not always at our desk and OnPage makes it easy for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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OnPage Mobile

$13.99

Cloud
per month per user

Enterprise Silver

$22.99

Cloud
per month per user

Enterprise Gold

$28.99

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.onpage.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $13.99 per month per user
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Product Details

What is OnPage?

OnPage is an Incident Alert Management platform that elevates critical notifications to the right person on call to remediate critical events. With Alert-Until-Read capabilities, dynamic digital schedules, escalation policies, incident reports, and redundancies, OnPage aims to ensure that critical alerts are never missed. OnPage serves many industries including, healthcare, information technology, managed services, IoT, and manufacturing. With over 250+ integrations, the solution extends incident alert management to popular ITSM (ticketing), RMM, monitoring and cybersecurity tools. On the healthcare front, OnPage integrates with popular scheduling, IoT, nurse calls, and EMR systems.

OnPage Features

  • Supported: OnPage alerting and secure messaging
  • Supported: On-call scheduling
  • Supported: Post-incident reporting and Audit Trail

OnPage Screenshots

Screenshot of Incident Alert and Secure Messaging - The OnPage app is used to deliver high-priority alerts to the on-call staff. It mobilizes teams on critical issues by enabling collaborating through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.Screenshot of OnPage’s On-Call Scheduler - Used to create and manage multiple on-call schedules for distributed teams, and democratize schedule creation for employees through OnPage’s fail-safe scheduler while ensuring continuous, error-free coverage when schedules are populated incorrectly.Screenshot of Enhance Service Delivery Through ITSM Integration - OnPage’s Incident Alert Management capabilities can be extended to ITSM solution providers such as ServiceNow, ConnectWise, and Autotask to achieve synchronization across messages, notes, and actions along the incident lifecycle and drive seamless incident management.Screenshot of Featured integration: Bi-directional Integration with Kaseya -Datto Ecosystem - OnPage offers bi-directional integration with Kaseya-Datto’s IT Service ecosystem. Elevate service desk tickets into intelligent, audible alerts and distribute them to the right on-call teams. The integration allows responders to update ticket statuses directly from the OnPage mobile application, to drive workflow efficiencies.Screenshot of Provides real-time visibility into the incident resolution progress and response times. After an incident is resolved, access detailed reports to uncover critical insights and identify gaps in incident response for process improvements.Screenshot of Centralized Contact Management System - OnPage’s centralized contact management system provides a centralized directory to manage all the enterprise contacts and their privileges, on-call schedules, communication workflows and escalation policies, and critical messages. Platform administrators can also mobilize teams using the two-way dispatcher to accelerate incident resolution.

OnPage Videos

OnPage Alerts
OnPage Incident Alert Management Overview

OnPage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

OnPage Corporation headquartered in Waltham offers their IT alert management solution.

OnPage starts at $13.99.

PagerDuty, Splunk On-Call, and OpsGenie are common alternatives for OnPage.

The most common users of OnPage are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(36)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

OnPage is a versatile communication tool that offers a wide range of use cases across various industries. Users have found it particularly valuable for after-hours calls, allowing them to leave voice messages that are promptly alerted to on-call technicians' phones. This feature ensures timely communication and efficient response times, even when the staff is not physically present in the office. Additionally, OnPage's flexible scheduling feature has been praised by users for its ability to seamlessly switch on-call responsibilities between team members. This simplifies the process of managing on-call rotations and ensures that critical alerts are always directed to the right person.

IT professionals highly recommend OnPage due to its ease of use and reliability in replacing bulky and unreliable pagers. By utilizing this app, they no longer experience the frustration of missed or delayed incident alerts caused by phone settings. OnPage bypasses these settings, sounding an alert anyway and providing peace of mind to engineers who rely on immediate notifications for critical incidents. The app also serves as an effective replacement for call center communication, allowing for easy noting and updating of tickets without needing to load the ticketing system. This streamlines workflows and facilitates faster response times during emergencies and urgent support requests.

In healthcare organizations, OnPage has gained popularity for its reliability, accuracy, and user-friendly interface when transmitting after-hours messages to on-call physicians. It ensures prompt attention to patient needs outside regular office hours by delivering pages with patient contact information and problem summaries directly to healthcare providers' devices. Similarly, medical practices utilize OnPage to notify healthcare providers when patients arrive at the clinic, enabling timely care and avoiding unnecessary delays.

The app's effectiveness extends beyond healthcare settings. For example, crisis workers have found OnPage invaluable in responding to homeless and runaway youth. It facilitates efficient communication and seamless handoff of on-call duties during critical moments. In the realm of research activities, OnPage ensures timely and efficient communication by providing 24/7 access for researchers and enabling effective coordination across interdisciplinary teams. It also offers convenience in sending and securely forwarding sensitive information, such as patient health records, making it particularly useful in a home infusion pharmacy.

OnPage's benefits are not limited to specific industries but extend to various professional environments. For example, it allows for remote document delivery and dissemination during investigations, enhancing the efficiency of investigative processes. Additionally, OnPage plays a crucial role in emergency response work by providing a reliable and trustworthy notification system. Its integration with other software solutions, such as ConnectWiseManage and batch scheduling software, further enhances its capabilities and widens its range of use cases.

OnPage has also proven to be a valuable tool for on-call purposes in various industries. It ensures timely and efficient communication for research activities, allowing researchers to receive critical alerts 24/7. The app's integration with ConnectWiseManage enables seamless handling of alerts and ensures timely responses to emergencies. In crisis work, OnPage assists in effective communication and the smooth handoff of on-call duties, providing crucial support for responding to homeless and runaway youth.

IT staff relies on OnPage for reliable and prompt delivery of urgent messages, ensuring that critical system monitoring notifications reach the right people at all hours. It notifies support staff of new voicemails after hours, allowing for efficient escalation processes and keeping team leads informed. OnPage has also solved staffing challenges by allowing employees to remain at home during evening and night shifts, reducing the need for on-site presence while maintaining effective communication channels.

OnPage is not limited to specific industries or professions—it offers benefits across the board. Whether it's facilitating workflow after hours by enabling direct communication with callers and handling situations offline or assisting in prioritizing high-priority tickets during off-hours, OnPage supports efficient ticket management for technicians. In clinical research settings, it improves interdisciplinary team communication and coordination, enhancing support for ongoing research activities.

With its secure message relay system, OnPage serves as a reliable alternative to pagers in medical practices. It avoids the limitations of traditional pagers by allowing message tracking, forwarding capabilities, and easy documentation of critical information. Furthermore, it integrates seamlessly with batch scheduling software, providing instant notifications for automated jobs and ensuring seamless on-call rotations.

In summary, OnPage offers a wide range of use cases across multiple industries. Its features such as after-hours call management, flexible scheduling, reliable alerting system, easy integration with other tools, facilitate effective communication, timely response to incidents, streamlined workflows, and improved coordination among team members. By addressing the challenges of receiving timely notifications and ensuring efficient communication during critical moments, OnPage has become an indispensable tool for organizations seeking reliable and efficient communication solutions.

Intuitive User Interface: Several users have found the user interface of the product intuitive and easy to navigate, allowing them to quickly read and interact with new tickets. This suggests that the product's design is user-friendly and promotes efficient task completion.

Seamless Integration with Autotask: Many reviewers appreciated the seamless integration of the product with Autotask, indicating that it enhances their workflow by streamlining processes and eliminating the need for manual data transfer. This integration likely improves efficiency and saves valuable time for users.

Different Views for Smarter Work: The availability of different views in the product was praised by a number of users who believed that it enables them to work smarter rather than harder. This feature likely provides customizable perspectives that cater to individual preferences and work styles, allowing users to focus on what matters most to them.

Outdated User Interface: Several users have found the user interface of the app to be confusing and outdated, suggesting that it could benefit from a facelift to bring it up to modern design standards. Some users have also mentioned that the UI could be more user-friendly and offer more options.

Difficulty in Navigation: A number of users have experienced difficulty navigating the OnPage site due to lack of recent logins, indicating that the management interface may not be intuitive. This has caused frustration for some users who are looking for a smoother and more efficient user experience.

Slow Response Time in Mobile App: Some users have reported experiencing slow response time in the mobile app, leading to frustration. This issue hampers their ability to quickly access information and respond promptly, impacting their overall satisfaction with the app's performance.

Based on user reviews, here are the three most common recommendations for OnPage:

  1. Try the demo: Users suggest trying the demo of OnPage as it provides a great introduction to the service's capabilities and functionality.

  2. Consider it for secure messaging: Many users recommend OnPage for its secure, HIPAA compliant message delivery. They find it reliable and persistent in delivering messages, making it a valuable tool for reaching people during emergencies.

  3. Integrate with other software: Users find that OnPage works well when integrated with other software and used for alerting. They highlight its effectiveness in delivering alerts and its simplicity in setting up. Some users also mention seamless integration with ConnectWise Manage and the ability to customize alerts.

Overall, users appreciate OnPage's reliability, ease of use, and effectiveness in delivering alerts. They recommend trying the demo, considering it for secure messaging and off-hours immediate alerting, and exploring how it can be integrated with other software.

Attribute Ratings

Reviews

(1-25 of 31)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use OnPage for on-call situations. OnPage helps me take my pager with me wherever I go.
  • OnPage allows me to choose the volume my pages are set at.
  • OnPage has the messages organized and easy to read.
  • There are a few glitches, where pages don't come through.
My team uses OnPage for on-call purposes. It allows us to easily carry a pager with us at all times.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
OnPage is used in our organization for after hours monitoring of critical alerts and off-hours support requests. It has unchained our on-call staff from their desk over the weekend. The system efficiently parses our notification parameters and alerts the scheduled resource when a notification requires their attention. With the scheduling feature it's practically set and forget with minimal work required week over week.
  • PSA Integrations
  • Notifications
  • Scheduling
  • Incident Escalation
  • Multi-factor Authentication
OnPage is a must-have tool for managed service providers looking to build an after hours response without having to staff their organization for 24/7 support. Its a great tool for escalating incidents to resources that require immediate attention. The tool has room to grow with user authentication for the management console.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use OnPage to notify our support staff when a customer leaves a support voicemail after hours, and it notifies the on-call resource that there's a new unheard message. There's also an escalation process to keep team leads informed when certain time thresholds have been exceeded; i.e. if the message or messages have not yet been heard because there's more than one concurrent issue. (We only have one after-hours on-call person assigned at a time.)
  • It is a "set and forget" workhorse of a tool.
  • It works so reliably, and has for several years, that even the details of how we initially configured it for them have become fuzzy for me.
  • The dashboard provides pretty much all we need to know at a quick glance.
  • Not really a "downside": because it works so well, any details we haven't documented from our initial setup are probably lost. It's been almost four years since our initial configuration, and I can no longer easily navigate the OnPage site because I literally haven't logged in since the initial implementation.
It is well suited to organizations that need constant monitoring and notification of a critical metric, process, or queue. As I mentioned earlier in the review, it has worked so well for our (admittedly simple) use case, that we never need to touch the initial setup/configuration. Since our use is so narrow, I can't really comment on other scenarios where it might be less appropriate as I haven't the familiarity with what else it can or can't do.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I ran into a problem with receiving alerts from the servers because we were using text and email for alerting. Since I usually turn off the ringer on my phone when I am sleeping, I was not receiving the incident text messages in a timely fashion. I had used OnPage at a previous employer so I purchased that and it has solved the problem. It's easy to add your OnPage address to alerts and OnPage ignores that the phone is on silent and sounds an alert anyway. Perfect!
  • Easy to add to alerting actions
  • Easy setup
  • Easy to change settings such as priority, reminder...
  • You can also provide your OnPage address to family members for real emergencies
  • It could be easier to shut off paging once you respond
  • It would be nice to have a calendar feature so that it did not page when I'm not on call
  • Would also like it if I could pause paging for a period just in case I forget to turn it back on
Solved the problem of not receiving the incident text messages when the ringer on my phone was off while I am sleeping.

It can be super frustrating when it continues to page while I am trying to concentrate on troubleshooting an issue.
Score 10 out of 10
Vetted Review
Verified User
We use OnPage as our on-call alert system via integration with ConnectWiseManage. It does a wonderful job handling alerts and ensuring that emergencies are handled in a timely manner by our engineers. With its ability to bypass sound settings and do not disturb settings we are confident all alerts reach and notify the staff of need.
  • Alert sounds
  • On time notice delivery
  • Message interface with API
  • Selection of different alert sounds
  • Expanded system interface and communication
  • User-centric saved settings
If you utilize a RMMto monitor systems, OnPage is a must have tool to keep your engineers in the know
July 25, 2022

OnPage Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
In the past, we had issues where engineers would not receive alerts relying on email and SMS. OnPage has given us peace of mind. It allows direct alerts for critical incidents and after-hours support. Engineers now are alerted no matter what, if they have their phone on silent, the alert still goes through and is persistent, this allows us to know that the critical incident or after-hours support request will be actioned within SLA requirements. It has assisted in keeping clients satisfied knowing that their issues will be looked after in a timely fashion.
  • Critical alerts
  • After hours support
  • Error log reporting
  • Scheduled engineer via built-in calendar
  • Andriod OS - Application goes to deep sleep if not used
  • Azure AD Single Sign On
It allows us to sleep at night knowing that critical incidents are looked after. Emails/SMS alerts did not always make their way through to the required engineer. OnPage alerts them with no place to hide!
July 22, 2022

OnPage Review

Score 10 out of 10
Vetted Review
Verified User
OnPage plays a huge role in our employees getting assistance after business hours. All the end-user has to do is call our helpdesk number like usual and if it is after 5pm, they will hear the generic recording and press the number to page the on-call tech. The page is immediately sent and whoever has their pager turned on in the application will hear a loud alert/noise repeatedly until it is acknowledged.
  • Paging on-call technician
  • IT alerts
  • Communication among IT employees
  • Immediate alert/page sent
  • More alert tones
  • Sound level among different devices
  • Great app
  • Option to remember credentials
When someone needs assistance with a computer issue, they are able to reach the on-call technician for help. Once the end user sends a page, the technician that is on-call will be immediately alerted. No matter the signal strength, OnPage will be able to deliver the page; instantly.
Score 10 out of 10
Vetted Review
Verified User
We use the alerts to notify our on-call technician of after-hours high-priority tickets. This allows our technicians to prioritize the tickets that need to be completed. We use the app for on-call purposes. It works great for what we use it for. We have never had any issues. Works great for us.
  • Timely alerts
  • Consistent alerts
  • Good troubleshooting
  • All good
  • No issues
  • No fixes needed
They contact us immediately when we need to be alerted for on-call purposes. No issues. Always timely communication. Of the 3 years that I have been using OnPage, there has never once been any issues with the OnPage system during one of my on-call shifts. It works exactly as we need it to.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OnPage for 24/7 crisis work in our community. We respond to homeless and runaway youth and help to provide them with a safe option. I feel overall it is a great product and is used very effectively in the job we do. It also makes for handoff of on-call duties easier between workers. There have been some reported bug issues, however, I personally have not had an issue.
  • Alerts
  • Easy use
  • Loud communication
  • To be able to turn it off easier when on a phone call
It is very easy to use and user-friendly. The individuals and agencies that page us are able to dial a generic phone number that goes to the on-call worker. Therefore, if there is a swap, it does not impact organizations getting ahold of our agency when they need us. We are often paged by police, hospitals, and other crisis workers so being able to get the pages is very important. There have been some reported kinks, however, it has not been an issue as a supervisor has been able to get the page.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it for alerting when a staff person is on call. It was put in place to replace calls from a call center. So far, it's been more effective in alerting, plus it allows us to note and update tickets without loading the ticketing system. We as a company like it.
  • Alerting
  • Simplifying workflow when on call
  • Keeping our clients safe
  • Keeping tickets up to date
  • A vibrate feature for alerting
  • Different ringers
  • Dark mode
Alerting for power outages, and other types of high-priority items. It also allows for note entry into tickets because of its good integration. The company likes this quite a bit better than the old product we were using. it also uses a small footprint on our phones so it doesn't strain storage.
Aaron English | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use the alerts to notify our on-call technician of after-hours high-priority tickets. This allows for our technicians to prioritize the needs during off hours. Customizing the alerts to be focused on the priority information was key. OnPage allowed for this to be completed easily and conveniently.
  • Custom Alerts
  • Integration to ConnectWise Manage
  • App Based Alerting
  • Acknowledge of alert on app
  • Group page in round robin
Alerts for new tickets after hours are sent directly to the technician's phone. Using the ability to only alert those that need the information, we were able to create a successful call flow and response time. This has improved our first-call resolve with emergency tickets. This has also allowed our technicians to be able to provide 24-hour support.
Score 10 out of 10
Vetted Review
Verified User
OnPage has helped my company with their on-call overnight when the Pharmacy is not open. Their program is very user-friendly and very helpful. They send us messages through an app platform that sends us a text with the message so we do not have to speak to anyone.
  • Answering all calls
  • Sending us messages to inform us of our messages
  • I believe that this program is very user-friendly and does not need many improvements
OnPage is very well suited when it comes to making sure patients are answered. If we do not answer our pages sent to us in a timely fashion they will call us to make sure that we received the page to ensure that our patients are well taken care of.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OnPage to deliver urgent messages to our IT staff. Multiple monitoring systems are configured to use OnPage to send alerts and those alerts ALWAYS get through! Critical system monitoring needs to notify IT at all hours of the day and OnPage has never failed us to get the message through to our staff.
  • We use OnPage for paging staff for critical alerts and for communication between staff
  • Notify individuals of their on call schedule
  • OnPage can send breakthrough alerts to smartphones
  • Management interface isn't completely intuitive
  • The response time of the mobile app is slow and can be frustrating
  • It would be nice to be able to forward alerts to another team or individual
OnPage is well suited for alerting staff with messages that cannot be ignored. Of particular note is the escalation feature to work through a list of contacts if a message isn't handled promptly. The audible alarm is distinct, loud, and enough to wake you in the middle of the night!
July 12, 2022

A Great App!

Score 9 out of 10
Vetted Review
Verified User
We use OnPage to let us know when a patient is here to see us in our clinic. We are not always at our desk and OnPage makes it easy for the check-in desk to send a quick email to our @onpage email address alerting us via the app on our phone.
  • Easy to use with an app right on my phone
  • Basic style so anyone can understand it
  • Would love to be able to turn off a page via the popup on my watch or phone
We use OnPage in a medical office, but I can see it being used anywhere that someone needs to receive notification quickly of something. Receiving a page and knowing that a patient is in the clinic to see me via my cell phone/Apple Watch helps keep me on task and makes sure I don't miss anyone.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OnPage to ensure research activities are conducted in a timely and efficient way 24/7. This prevents staff from waiting in person and ensures a work-life balance while the staff is on-call. OnPage is a valuable research tool that facilitates communication across interdisciplinary teams to improve and support clinical research.
  • Reliable
  • Easy to use
  • Communication
  • Aesthetic
  • Improved functionality
  • Lowered price
OnPage is appropriate for those who need to replace a pager. I would not recommend OnPage for facilitating communication within the app itself; but as a notification that your attention is needed, OnPage works great. OnPage is also appropriate for those who are comfortable using their cellphone for professional communication as it reduces the number of peripheral devices needed.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use OnPage daily at my office place. we are a home infusion pharmacy. Since we don't operate 24/7 in the branch, the on-call clinicians require a paging service, an on-page is as good as it gets. Pros: better than a traditional "beeper"; ability to send PHI via secure app on any smartphone is a major convenience; can also forward pages easily with the integration of company-wide contacts so just search an employee's name and you can forward it to them. Cons: UX is a little busy, variations in text size/font might help, otherwise the system is perfect for our applications. Often times we will receive calls after-hours from patients or physicians for urgent matters. These calls go to our answering service who will then page the on-call clinician at the pharmacy. From there, we can either call the sender (directly from the app!), forward to a more appropriate colleague, or proceed to handle the situation offline. OnPage has been a great asset in facilitating our workflow after hours.
  • ability to transfer pages
  • notifications are simple but not over-involved
  • ability to return calls from the app by clicking on the phone number
  • variation in text for easier reading
  • would like to see a standard format for pages so text is not just a long wall of info
OnPage is excellent when we need to address urgent requests afterhours from physicians and patients. Whether it's for changes in patient orders, requests for supplies, or drug information questions, the system allows for comprehensive sender info + a brief message so the receiver can prepare before returning contact. I cannot come up with a situation where we, as a company, have not benefitted from the speed and convenience of the OnPage system
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our team uses OnPage for research. We receive information from healthcare providers when potential participants or currently enrolled ones are admitted to the hospital. Participants also page us if they have questions about the research study. With OnPage, we are aware of when our participants are in the hospital and can contact them for more information when necessary.
  • Noticeable alert tones
  • Ability to turn it off or silent it when you are not on call
  • Potential to track that a user was contacted and when they viewed the message
  • Communication between users
  • Handsfree accessibility
  • Less reminders if in silent mode
Very appropriate to keep track of participants and to show researchers' availability during off-work hours
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This service has provided the ability to conduct business and receive pertinent documents, as well as send documents remotely away from the office. Completing investigations has become much easier with the ability to receive and disseminate important documents during an investigation. Often medical information is needed in a timely fashion, within two hours, to make important medical decisions for a client.
  • Great customer support if user issues are experienced
  • Reliability of the product, sending and receiving faxes without delay
  • Continuation of business on the go
  • The connection issues at times - during downtime for updates
  • Outage times for updates sometimes interrupt services
  • Mobile app would provide ability to use services without a laptop.
  • There were some issues with pages from other sites that were misdirected - the automated message was delayed for the client's choices.
For simple faxing and receiving this is a great option. It becomes more complicated when you are working off a handheld device, like a phone. Possibly the phone could be the concern, but maybe an app would be useful. Documents need to be reviewed and saved on a device, refaxing that document on a phone is hard to navigate.
July 08, 2022

Reliable Product!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OnPage for emergency response work. Its a reliable system that has never let us down. It would be a very big deal if a system dropped or delayed a notification, but so far OnPage has proven to be a trustworthy tool that we rely on every day. Highly recommend!
  • reliable
  • trustworthy
  • easy to use
  • Updated UI would be nice
  • small glitches
OnPage is great for emergency response. We use it for notifying key players of an incident so they can begin to respond. The system always works meaning we never get failed notifications, which is vital in the work we do. Each page is received and the UI allows for the recipient to respond easily.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use OnPage for on-call alerting after hours and on weekends. This addresses any issues our company faces regarding after-hours alerting and other specific cases where we may need to have someone on our staff alerted of an issue after our typical working hours. The scope includes 10+ users, and the assigned user is rotated weekly but this can easily be changed using the built-in OnPage features.
  • Ease of editing an on-call schedule
  • Consistent alerting, without fail
  • App is easy to use
  • The UI could seriously use a facelift to bring it to modern design standards
  • autotask integrated ticket notes should include the newest note, not only the ticket description
  • Wider range of ringtones, most are grating. Perhaps the ability to add our own.
On-call reporting works very well with this application, but a few issues prevent it from reaching a higher rating at this time (at least based on our use case). The app functionally works well, and alerts the assigned users without fail (in my experience, though this may differ). However, the biggest issue is that autotask synced ticket notes do not show the latest updated note, but rather just the ticket description. We use this to review customer updates to tickets as well as new tickets, so it is not helpful if we cannot see the most recent note.
David Bolding | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
OnPage is used for our after-hours calls. When someone calls in after hours, they leave a voice message. OnPage will alert our phones and we can handle this message. If we don't after a set time, it is escalated to our managers. It allows a flexible scheduling type. For example, if I am going to be out my on-call week, we can easily switch it over to another user. Overall, it's been useful.
  • Alerts the user of a voice message.
  • Quickly allows you to read the new tickets and interacts with them.
  • Integrates with autotask very well.
  • Different views to allow you to work smarter, not harder.
  • Status changes on ticket.
  • Custom ringtones
  • Dark mode
  • Site GUI
The best solution for OnPage is a small company with a small On-Call Team. The reason for this is because of how many it can trigger in a 30-minute time span. It's really good with us IT people as we understand the urgency of the call and we can react with the ticket. This gives the end-user peace of mind. This product would not be good for a large-scale company. It would not scale well for thousands of users.
Score 10 out of 10
Vetted Review
Verified User
We use OnPage for all our after-hours on-call technicians this allows us to get a quick response no matter what hour it is. OnPage allows us to keep track of our alerts and tickets during out-of-business hours as well as keep management up to date with the current status of each page and event.
  • Alerts our team
  • Allows us to see progress
  • Maintains Realtime updates
  • easier UI
  • Better messaging functions
  • Better integration into Microsoft applications
OnPage is well suited for after-hours or on-call technicians to be alerted right to their phones and keep alerting until someone answers the alert. This helps us know who is going to work on the issue and gives us the ability to communicate with the entire team without having to make multiple phone calls. It is not well suited for easy updates.
July 05, 2022

OnPage is a jiffy

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use OnPage for notification on HazMat incidents. We communicate with it and talk about things that are going on. It is helpful for knowing when something happens. It helps us to communicate. We talk via OnPage. It helps us to know about when HazMat incidents happen. It is useful for communication. It works like a pager. We use OnPage to communicate in real time about emergency incidents that we need to respond to. OnPage helps us to make sure we get notifications in a timely manner and that our team is talking to each other about the details of an incident.
  • communication
  • notification
  • talking
  • emergency notifications
  • timeliness
  • loud
  • more beeps
  • better sounds
  • It could be more user friendly
  • it could have more options
it is well suited for emergency incidents. we use it for emergencies. we use it to notify one another of incidents. we use it to talk. we use it to communicate when something has happened. we use it a lot. we use it every day. its a great tool. it works for us. Some specific scenarios in which i use it are emergency hazmat incidents. My partner would notify me through OnPage of an incident. OnPage is good because it notifies us immediately if someone pages us.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our medical practice uses on-page to deliver pages reliably to our on-call physicians. It allows us to receive pages with patient contact information and summaries of their problems on our smartphones, allowing us to have a reference of that information so we can address their problem correctly and if we are not able to get to the phone immediately, have access to what we need rather than having to call our service back
  • Delivers prompt messages with important information for patient call back
  • Overrides phone ring settings if needed to ensure a sound is made if desired and no pages are missed
  • Repeats pages frequently if not opened initially, so they are not forgotten
  • Interface feels outdated
  • Area to archive instead of delete messages could be useful
  • More apparent feedback to call service that we read our message (I believe this happens, but we get no confirmation)
OnPage is excellent as an on-call doctor paging system; it replaces the need for our call center, lets us have our answer, and either take patient information or be patched immediately through. This gives us time to finish anything we may be doing that might be urgent without losing their information as it is written in the app or time to pull up the patient's chart before calling them back.
Score 9 out of 10
Vetted Review
Verified User
With OnPage, we were able to solve our staffing issues. Before OnPage, we required employees to be on site 24/7. With OnPage, we are able to allow employees to remain at home during evening and night shifts so they don't have to remain at work all night. OnPage will message the employee to let them know a package is arriving. The employee will return to work to receive the package then return home.
  • Prompt service.
  • Integration with other IT applications.
  • Reliable customer service.
  • Spam filtration.
  • Upgrades to the app for functionality.
  • Multi-site functionality.
We use OnPage in a healthcare industry setting. I believe OnPage would be beneficial in any other industry that works in the evening or night time hours where someone needs to be available around the clock, such as security, shipping and receiving, transportation of goods, travel, restaurant, hospitality, et cetera.
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