JW Player

JW Player

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Score 9.0 out of 100
JW Player


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What is JW Player?

JW Player is an online video platform that includes the open source video player, as well as video hosting and streaming, advertising, and analytics features.

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  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Vimeo?

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What is Vidyard?

Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.

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Product Details

What is JW Player?

JW Player is an online video platform that includes the open source video player, as well as video hosting and streaming, advertising, and analytics features.

JW Player Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo


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Reviews and Ratings




(1-4 of 4)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently use JWPlayer to host both our video and podcasts for our organization. It is managed by the digital products department. The end results (video or podcast) is being utilized by all departments within our organization. It allows us to be highly involved in producing video and podcasts to build our brands and audience engagements.
  • Delivers the video/podcast in the best manner it can - streaming cleanly.
  • It automatically converts the video in various delivery formats for different devices.
  • Definitely missing the ability (in and easy way) to have clickable links in the video.
  • Analytics is a little cumbersome and not very user-friendly.
I think they do a great job of converting a video into various formats (file/size) that will accommodate a variety of devices. From computer to phone to tablet, it streams really nice with little or no latency. I would really, really like to see an easy way to add clickable text and links to the video (in a similar fashion to how YouTube does it).
Support is reasonable. I from time to time have made suggestions on improvements that would be nice to see (like the ability to have a clickable link within the video - that is easy to create, without tons of coding) and it seems as though I never see it happen or get much response to "suggestions" to upgrade the software. The good news, other than a few things as I mentioned above, overall, I don't have many "technical issues" in the platform, which is a good thing. On occasion, I have seen some "issues" with the delivery of the video, but it has been pretty scarce. So it is dependable.
Jim Cairl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
JW Player is our video player across our network of sites. JW Player is only being used as a platform to serve our editorial video content as well as some pre-roll. The problem it addressed was simple... we needed a video player for the website and they were able to provide those services with great tech, and competitive pricing.
  • Simple, intuitive User Interface.
  • It's incredibly snappy - almost no load time ever.
  • Time to render and transcode is also super fast.
  • Good service and sales support - the people who came in and pitched to us were knowledgable, flexible, and smart - that went a long way to getting our business.
  • I could use a little more info on some of the videos. an info panel with things like, for example, bitrate would be helpful.
  • Our previous video player had a publish to YouTube button - so that with one button it took care of a whole other channel. That would be nice to see.
  • I'll be honest, i don't really have a lot of points here. In my experience, it's a solid, all-around well built platform.
JW Player is a web based video player. It is best-in-class for that kind of application. If you need to host video content and need a video player on your website - this is definitely one company to investigate. For pretty much anything that is not video related, you should not use them.
Jim Manney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
All of our video content is housed on JW Player. It is used by over 30 of our newspaper newsrooms and tv stations. We spent a lot of time looking for an affordable, reliable video hosting system and JW stood out in a crowded field.
  • Ease of use: We have several hundred people who use JW Player on a weekly basis and we needed to be able to train them quickly. JW Player is very intuitive and easy to understand.
  • Reliability: We rarely ever have any unscheduled downtime with JW Player.
  • Analytics: We wanted to be able to chart growth over a period of weeks and months and JW Analytivs give us a good view into how our video is being consumed. The realtime analytics are especially helpful.
  • I would like to be able to follow the analytics of a video series over the course of time. Currently, It's difficult to do that.
  • I would like to have multiple logins for a single account.
  • I don't
  • I don't think there is any revision history. After a video is posted we occasionally need to change a headline or description and the update doesn't show up.
JW Player has flexible plans that won't cost you a lot of money. If you are a startup, JW offers a variety of plans that will suit your specific needs and grow with you as your company grows. You do not need to be a video expert to understand how to upload a video, which allows nearly anyone in the office to do it.
Ross R. Mason | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our firm, Motion Media Solutions is a video production company producing business videos for online use by business professionals, corporations and nonprofit organizations. We deliver a majority of our client videos via a video website we host at VideoproFile.net. In doing so, we not only provide the JW Player embed code our clients may use to put the video on their own websites, but we optimize video pages to help establish video SEO for them, linking the page to their social media profiles online, as well as to syndicated locations of their video on sites such as YouTube, Facebook, Vimeo, Dailymotion, SlideShare and others.
  • Responsive HTML5
  • Provides share functionality built into the player
  • Platform use enables playlist functionality and playlist players which can be customized or versioned for specific uses
  • Videos uploaded to the JW Platform automatically provide multiple image frame options for selecting video thumbnail
  • Technical support is extremely slow to respond to inquiries and often does no more than point to existing documentation on its knowledgevbase, which is often inadequate, and slows down proper resolution to issues.
  • No access to cases established for customer record of all correspondence with support.
  • JW Platform Playlist RSS feed is not currently compatible with iTunes video podcast submission parameters which is a real disconnect.
It's very well suited for any firm desiring to maintain a high-quality, fully functional online video player that is automatically mobile compliant and contains built-in sharing functionality for email, Facebook, Twitter, and Pinterest among others.

As previously mentioned, the JW Platform playlist RSS feed NOT being compatible with iTunes video podcasting submission parameters is a huge disappointment as that was originally one of the reasons we chose to use the platform.
Slow responsiveness; staff seems overwhelmed OR does not seem to have SLAs established for performance and there is nothing online for customers to measure responsiveness to cases other than maintain their own tracking methods.