JW Player - A great video platform
November 07, 2017

JW Player - A great video platform

Jim Cairl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with JW Player

JW Player is our video player across our network of sites. JW Player is only being used as a platform to serve our editorial video content as well as some pre-roll. The problem it addressed was simple... we needed a video player for the website and they were able to provide those services with great tech, and competitive pricing.

Pros

  • Simple, intuitive User Interface.
  • It's incredibly snappy - almost no load time ever.
  • Time to render and transcode is also super fast.
  • Good service and sales support - the people who came in and pitched to us were knowledgable, flexible, and smart - that went a long way to getting our business.

Cons

  • I could use a little more info on some of the videos. an info panel with things like, for example, bitrate would be helpful.
  • Our previous video player had a publish to YouTube button - so that with one button it took care of a whole other channel. That would be nice to see.
  • I'll be honest, i don't really have a lot of points here. In my experience, it's a solid, all-around well built platform.
  • We've seen a video stickiness. Users are watching more videos than they were previously
  • Our ad serving solution is smarter, and we have more flexibility about where to slot in pre-roll between videos.
  • Also ad serving related, we have more transcoded sizes to choose from and better overall video quality than our previous provider
JW had more player options, a better/more intuitive user interface, was altogether faster both in rendering the uploaded videos and in time to load on the web page. The integration with OpenX for pre-roll was faster and easier than with Brightcove, and lastly, they offered a great price for service.
JW Player is a web based video player. It is best-in-class for that kind of application. If you need to host video content and need a video player on your website - this is definitely one company to investigate. For pretty much anything that is not video related, you should not use them.

JW Player Feature Ratings

8.5
Support for advertisements
9
Video SEO
8
Not Rated
Integration to Salesforce.com
Not Rated
Integration to Marketo
Not Rated
Integration to HubSpot
Not Rated
Integration to Eloqua
Not Rated
Integration to LMS
Not Rated
9.0
Video access controls
9
User management
9
Video link sharing
8
Internal video
Not Rated
External video
10
9.5
Player customization
8
Embedded videos
10
Video quality / Bandwidth controls
10
Mobile compatibility
10
8.0
A/B testing
Not Rated
Streaming quality reports
Not Rated
Per viewer tracking
Not Rated
Per video tracking
Not Rated
Video analytics dashboard
8
9.0
On-Demand video
9
Live streaming
Not Rated
Impact of streaming on network
Not Rated
Video upload & format support
8
Video library / File management
9
Video portal
10
Not Rated
Audience polling
Not Rated
Audience Q&A / Live chat
Not Rated
Video comments
Not Rated

Using JW Player

4 - Editorial - creating uploading and broadcasting of content
Ad Ops - Pre and Mid roll advertising
IT - Player Management

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