JW Player does what it promises!
December 10, 2019

JW Player does what it promises!

Bryan Crowe | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with JW Player

We currently use JWPlayer to host both our video and podcasts for our organization. It is managed by the digital products department. The end results (video or podcast) is being utilized by all departments within our organization. It allows us to be highly involved in producing video and podcasts to build our brands and audience engagements.

Pros

  • Delivers the video/podcast in the best manner it can - streaming cleanly.
  • It automatically converts the video in various delivery formats for different devices.

Cons

  • Definitely missing the ability (in and easy way) to have clickable links in the video.
  • Analytics is a little cumbersome and not very user-friendly.
  • It serves our 4 brands well in delivery of both video and podcasts that we produce.
  • We feel it has presented us with an opportunity at a reasonable rate.
Support is reasonable. I from time to time have made suggestions on improvements that would be nice to see (like the ability to have a clickable link within the video - that is easy to create, without tons of coding) and it seems as though I never see it happen or get much response to "suggestions" to upgrade the software. The good news, other than a few things as I mentioned above, overall, I don't have many "technical issues" in the platform, which is a good thing. On occasion, I have seen some "issues" with the delivery of the video, but it has been pretty scarce. So it is dependable.

Do you think JW Player delivers good value for the price?

Yes

Are you happy with JW Player's feature set?

Yes

Did JW Player live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of JW Player go as expected?

Yes

Would you buy JW Player again?

Yes

I think they do a great job of converting a video into various formats (file/size) that will accommodate a variety of devices. From computer to phone to tablet, it streams really nice with little or no latency. I would really, really like to see an easy way to add clickable text and links to the video (in a similar fashion to how YouTube does it).

JW Player Feature Ratings

Not Rated
Lead generation
Not Rated
Video personalization
Not Rated
eCommerce
Not Rated
Support for advertisements
Not Rated
Video SEO
Not Rated
Integration to Marketing Automation
Not Rated
Not Rated
Integration to Salesforce.com
Not Rated
Integration to Marketo
Not Rated
Integration to HubSpot
Not Rated
Integration to Eloqua
Not Rated
Integration to LMS
Not Rated
6.5
Video access controls
Not Rated
User management
Not Rated
Video link sharing
7
Internal video
Not Rated
External video
6
7.0
Player customization
2
Embedded videos
6
Video quality / Bandwidth controls
10
Mobile compatibility
10
1.0
A/B testing
Not Rated
Streaming quality reports
Not Rated
Per viewer tracking
1
Per video tracking
1
Video analytics dashboard
1
7.7
On-Demand video
6
Live streaming
Not Rated
Impact of streaming on network
Not Rated
Video upload & format support
10
Video library / File management
7
Video portal
Not Rated
Not Rated
Audience polling
Not Rated
Audience Q&A / Live chat
Not Rated
Video comments
Not Rated

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