Kindful (discontinued, now part of Bloomerang) Reviews and Ratings

Use Cases and Deployment Scope

Kindful is ideal for the early startup nonprofit looking for a one-stop solution for the nonprofit's outreach, campaign build, and donor communication experience. Their price point made them attractive. What stood out was how their Donor experience concerning how our nonprofit looked and presented was very positive. Fully implemented, we selected Network for Good, Bloomerang, and Kindful. We picked Kindful because it simply had the best donor experience, with clean, modern forms, multiple payment options, and substantial financial management and transaction reconciliation capabilities, making it ideal for a small office nonprofit. Our anticipated growth is just at the pace for Kindful and even if blow up much more than our $500,000 target for 2025, it is our Mission to making healthcare and wellness solutions agnostic to ones station in life, we open our doors to all who sincerely want their highest achievement of well being. We're grateful for picking a winner like Kindful out of the gate!

Likelihood to Recommend

It's cost-effective and comprehensive, helps a young organization understand the donor giving and reporting lifecycle, and donor engagement is solid, especially if you're crowdsourcing for some aspect of your build (maybe a contest).

Use Cases and Deployment Scope

Populr was implemented to give us the capability to share pages on different social media channels. It enables us to create one-page websites that cater to a single client or a segment of our audience. We have integrated Populr with Google Analytics so that we can gain performance insights that help build intimate relationships with our clients and close deals faster.

Likelihood to Recommend

Populr meets the needs of those businesses that need only one page to appeal to their customers and it allows them to personalize their offerings while making efficient use of their resources. It is easy to use even for the non-technical user to create a one-page website.

Use Cases and Deployment Scope

We use Kindful in our fundraising/development department to keep track of donors and donations. It's a cloud-based CRM like you'd find in any nonprofit development shop.

Likelihood to Recommend

Kindful is good at straightforward donor entry, donor search, and visualizing donations from month to month or year to year with dashboard graphics. It was a tough migration from RE and we've got hundreds of messed up records and fields that I have to manually repair every time I encounter one of those records.

Use Cases and Deployment Scope

As a new nonprofit, SERVANTEE wanted to get started on the right path with being able to manage all of our donor CRM and fundraising in one platform. We reviewed several top platforms and found Kindful to be the best fit for our needs. Being able to connect with our donors as well as setup and unlimited fundraising/event campaigns is key to our growth and sustainability.

Likelihood to Recommend

[Kindful is well suited for] organizations with a lot of donors and multiple fundraising campaigns.

Use Cases and Deployment Scope

Kindful is used as a donor management system by our non-profit to collect donor information and create donation reports. We utilize the acknowledgement and tracking of correspondence features, campaign set up and synching between MailChimp and QuickBooks.

Likelihood to Recommend

We are a small organization that can use templates for fundraising campaigns.

It may be too limiting if you needed more options.

Use Cases and Deployment Scope

Hope680 uses Kindful as our donor database, as well as to manage our list of volunteers and supporters. We use the integrations with QuickBooks, MailChimp, FundraiseUp and Zapier. Kindful is used across our entire organization including board members. It serves as our central source of truth for all our contacts (donors, supporters, volunteers, board members), as well as all income.

Likelihood to Recommend

<div>Kindful is well suited when:</div><div><ul><li>Important to integrate with a wide range of systems such as online fundraising tools or event registration without being tied to a single vendor</li><li>Small to medium sized organizations looking for an affordable but powerful donor database/CRM</li><li>Need a powerful but user friendly tool with customizable reports</li></ul><div>Kindful is not well suited when:</div><div><ul><li>You need very advanced customization such as the ability to built entire custom screens</li><li>You need to track donations in multiple currencies

</li></ul></div></div>

Use Cases and Deployment Scope

<div>Our nonprofit did our homework when looking for a donor management system. There were two in the final running and as a result of the Kindful demo and Q&amp;A time, we decided to sign a contract with Kindful. Kindful seemed user friendly, we liked that it was an online platform so that all staff could access the information. I in particular liked that it would sync with QuickBooks to eliminate duplicate posting in the two individual platforms. WE also did not want to use Kindful as our credit card processor and were told that was not a problem, we could continue to use our current system.</div><div>

</div><div>The boarding presentation seemed very strong, and always a concern when getting involved with a new system. We paid extra to have 1 hour a month of specialist support, one on one time. We had to have several separate exports of information put into Excel format so that Kindful could manually upload into to Kindful account, items that would not transfer during the onboarding upload. One report I had to create was of all invoices posted in Quickbooks as Kindful did not recognize them when during our onboarding upload. This was a bit time consuming needed to be done for Kindful to be uploaded with accurate information.</div><div>

</div><div>After a few months of working with Kindful I realized that some of the transactions posted in QuickBooks were not syncing with Kindful. There were discrepancies in the reports. It was discovered that Kindful was not recognizing a payment method in QuickBooks, and therefore did not accept them and add them to the Kindful donors profile.</div><div>

</div><div>We were told we had to modify how we posted payment methods in QuickBooks so that Kindful would recognize the transaction. I had to export a report from QuickBooks of those transactions that did not post in Kindful so that they could add them to Kindful. When the upload was completed, I was horrified to see that this caused a duplication of the transaction in our QuickBooks account, causing 10 years of duplicated deposits. The process to correct our QuickBooks account required that I manually deleted each deposit, one at a time, and there were over 700. The tech support rep from Kindful said there was no other way to correct the duplication in Quickbooks. Who could this happen? It was discovered after the fact that one simple step could have been done, turn off the Kindful to QuickBooks automatic sync feature. How did our onboarding specialist miss this?</div><div>

</div><div>After 6 months of working in Kindful, spending approx. 60-70 hours of staff time to add the additional information the initial onboarding upload did not add to Kindful, the time spent working with our specialist to determine what was causing the discrepancies in the financial reports with Kindful and QuickBooks, the time spent correcting the information synced to QuickBooks that corrupted the integrity of QuickBooks, the one program we depend on for accurate financial information, we had to break our ties with Kindful.</div><div>

</div><div>During all of the hardships discovered between Kindful and Quickbooks, and the staff hours lost in fixing so many issues, I made an appeal to Kindful asking if they would consider some form of compensation for the staff hours paid to fix the mistakes that could have been avoided if the issues sync feature was set up correctly, and proactively by our contracted specialist and not found after that fact by the technical support person who discovered the problem. They offered a $300 discount for our 2021 renewal, which I again appealed as it did not cover the staff hours paid to fix the mistakes caused by Kindful. They increased that offer to a $600 renewal discount, and that was gracious of them.</div><div>

</div><div>As our staff reviewed all that had happened and the cost-benefit Kindful had brought our organization it was determined we would not renew our contract. When I informed Kindful that we were not going to renew, I asked if they would consider prorating our 2020 contract fee and honor the $600 loss of staff hours that was promised as a renewal discount to compensate for the issues we had experienced. I was very disappointed but not surprised when they told us they would not honor any type of financial refund. Therefore, the only conclusion I am left with is the Kindful was not kind to us!</div>

Likelihood to Recommend

Our small nonprofit did a lot of research when choosing a donor management system. Our choice landed with Kindful. After 6 months of onboarding experience, and a few uploading issues that corrupter our financial management program, QuickBooks, we had to break our ties with Kindful. If we had renewed, they would have honored a $600 discount, but with our poor experience, we decided not to renew. I am very disappointed they told us they would not honor any type of financial refund, despite the hours we had to pay employees to fix their mistake. I caution you, do not to allow Kindful to sync by uploading to Quickbooks until you are sure everything has been imported correctly into Kindful during your onboarding sessions.

Use Cases and Deployment Scope

Our organization utilizes Kindful as a donor management resource. Our fundraising team primarily uses Kindful but several of our key team members such as our executive director and finance department have access as well. Kindful allows us to easily capture donor information and analyze our database to determine how to best leverage each gift.

Likelihood to Recommend

Kindful is a great solution for small to medium-sized nonprofits with a small team who primarily use email and social media to solicit funds. If your organization utilizes the latest in social media apps and appeals to younger generations, then Kindful is an excellent choice. Crowdfunding is another great feature of Kindful, but again, this is best suited for younger generations using mobile phones and laptops to make donations and interact with nonprofits.

Use Cases and Deployment Scope

Kindful acts as our donor database for our organization. It is primarily used by our development team while a number of people from other departments have access to it but are not the primary users. We use this to record donations, donor information and pull reports for data analysis and mailing lists.

Likelihood to Recommend

Kindful is well suited for a small organization - especially one that has volunteers to enter information. While we currently don't practice this, a volunteer could easily record gifts for your organization with some training on Kindful. For a more robust organization looking for all data points and that uses heavy analysis in their gift solicitations, this might not be the best software.

Use Cases and Deployment Scope

We use Kindful as a CRM to manage our donors, programs, events and donations. It is used across the entire organization and it helps us keep accurate records of transactions, donor and constituent data.

Likelihood to Recommend

Best suited to a smaller to midsized nonprofit that needs a great and easy donor management system and if the organization has simple or typical event structures it would be perfect.