Kindful: a great CRM
Anonymous | TrustRadius Reviewer
February 10, 2020

Kindful: a great CRM

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Kindful

We use Kindful as a CRM to manage our donors, programs, events and donations. It is used across the entire organization and it helps us keep accurate records of transactions, donor and constituent data.
  • Seamless QBO Integration.
  • Customization - can really customize contact settings, campaign settings etc. Make it work for you!
  • Program Management - the system is still evolving which is great, but it currently does not fill every single program management and event management need that we have.
  • Mail sync - Kindful no longer syncs with Gmail, which is a big issue with tracking emails and attaching those interactions to specific people.
  • Helped us better maintain and track our donors, donations, programs and events.
Kindful is like night and day compared to Neon. Neon is the dark ages in terms of interface and functionality and Kindful is the industrial revolution.
Kindful always has been incredibly responsive and gives fantastic and ongoing support!

Do you think Kindful delivers good value for the price?

Yes

Are you happy with Kindful's feature set?

Yes

Did Kindful live up to sales and marketing promises?

Yes

Did implementation of Kindful go as expected?

Yes

Would you buy Kindful again?

Yes

Best suited to a smaller to midsized nonprofit that needs a great and easy donor management system and if the organization has simple or typical event structures it would be perfect.