Name: KPulse
Price: 16.66 USD
Author: Kipsoft

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

IP PBX

Meeting Management

Online Notary

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Wallets

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Change Management

Cloud Storage

Converged Network Adapters (CNAs)

Data Deduplication

Data Science

Email Verification

Firewall Security Management

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Migration

Network Performance Monitoring

Network Traffic Analysis (NTA)

Output Management

Robotic Process Automation (RPA)

SaaS Management

System Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Marketing

Headless CMS

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Headless eCommerce

Sales

Operational Technology (OT) Security

Security

Aviation

Camp Management

Computer-Aided Manufacturing (CAM)

Construction Workforce Management

Last Mile Delivery

Nonprofit CRM

eDiscovery

Vertical-Specific

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KPulse is an open management solution offered by KipSoft, designed to streamline operations, improve communication, enhance service quality, and potentially increase revenue for businesses. According to the vendor, KPulse is targeted at small and medium-sized enterprises (SMEs) across various professions and industries, including IT services, after-sales service and maintenance, rental and subscription contracts, retail, and others that require comprehensive business management solutions.

## Key Features

**Prospection and CRM**: According to the vendor, KPulse offers features to help businesses find clients, track opportunities, manage sales processes, and potentially increase revenue. Integration with online payment platforms is claimed to ensure easy and efficient transactions.

**Client Management**: KPulse provides dedicated client spaces where businesses can manage their online stores, create quotes and invoices, and track and respond to customer inquiries, as per the vendor's claims.

**Project Management**: The vendor states that KPulse offers efficient task and project organization, service performance tracking, and equipment management capabilities. The built-in ticketing system is claimed to facilitate issue tracking and resolution.

**Supplier Management**: KPulse aims to optimize purchasing processes, track products, perform inventories, and manage supplier orders with real-time stock tracking, according to the vendor.

**Mobile Accessibility**: KPulse offers mobile applications for iOS and Android devices, allowing businesses to access and manage contacts, invoices, and other important information on the go, as per the vendor's claims.

**IT Services**: The vendor claims that KPulse enables businesses to manage their IT structure efficiently, from procurement to after-sales service. Support, installation, and maintenance processes can be streamlined, and automatic invoice recurrence can be configured for rental and subscription contracts.

**Support and Customization**: According to the vendor, KPulse provides personalized software training and onboarding for employees, as well as data migration and import services. The software, invoices, and emails can be customized to align with business branding and requirements.

**Invoicing and Billing**: KPulse allows businesses to create and manage various sales documents, such as quotes, invoices, and purchase orders. The vendor claims that quotes can be easily converted into invoices with a single click, and invoice templates and content can be customized.

**Product and Stock Management**: KPulse aims to help businesses efficiently manage products and automate stock tracking. Real-time stock level tracking, optimization of supplier orders, and inventory management are claimed features.

**Project and Task Management**: KPulse offers features for organizing and tracking projects and tasks effectively. The vendor claims that businesses can assign tasks, monitor progress, and utilize the ticketing system for customer support and issue tracking.

Basic

Forever Free

Solo

InvoiceBerry

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KPulse

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Kipsoft

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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KPulse

Overview

What is KPulse?