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Live Help Messenger has proven to be an invaluable tool for a variety of use cases. Users have found the software particularly helpful for …
Starting at $149 one-time fee
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What is Live Help Messenger?
Live Help Messenger is a self-hosted live chat software designed to provide efficient customer support, potentially increase conversions, and enhance customer satisfaction. According to the vendor, this software is specifically tailored for small to medium-sized businesses and is utilized by various...
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Basic
$149
Cloud
one-time fee
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Live Help Messenger?
Live Help Messenger is a self-hosted live chat software designed to provide efficient customer support, potentially increase conversions, and enhance customer satisfaction. According to the vendor, this software is specifically tailored for small to medium-sized businesses and is utilized by various professions and industries, including e-commerce businesses, customer service departments, online retailers, SaaS companies, and web hosting companies.
Key Features
User Friendly: According to the vendor, Live Help Messenger offers an intuitive and user-friendly interface that allows businesses to easily communicate with customers and respond promptly to their needs, potentially fostering strong customer relationships.
Customization: The vendor claims that Live Help Messenger provides extensive customization features, allowing businesses to personalize the chat widget or popup client window with their own brand logo, colors, and welcome message. Advanced customization options are available through editing the template CSS files, providing businesses with a fully customized design.
Feedback: Live Help Messenger includes a post-chat rating feature that, according to the vendor, enables businesses to gather customer feedback and improve their service. Customers can provide ratings for the support operators, helping businesses gain valuable insights and enhance their customer support based on customer feedback.
Monitoring: The vendor states that Live Help Messenger offers real-time visitor statistics, providing businesses with detailed insights into visitor behavior. This includes information such as visitor location, browser version, operating system, screen resolution, HTTP referrer, and IP address, allowing businesses to better understand their website visitors.
Proactive Chat: Live Help Messenger offers a proactive chat feature that, according to the vendor, allows businesses to engage with customers and potentially increase conversions. Businesses can invite customers to chat, offering immediate assistance and support during their browsing experience, enhancing the chances of closing sales opportunities.
Security: According to the vendor, Live Help Messenger ensures the security of chats and data by allowing businesses to host the software on their own web server. This provides businesses with full control over their customer's data, ensuring privacy and data protection.
Desktop Apps: In addition to the web interface, Live Help Messenger provides desktop applications for Windows, Mac, and Linux. These desktop apps, according to the vendor, offer chat agents flexibility in accessing and responding to chats directly from their computers, improving their efficiency and productivity.
Mobile Apps: Live Help Messenger provides mobile apps for iPhone and Android, allowing businesses to chat with customers on the go. According to the vendor, these mobile apps enable businesses to stay connected with customers and provide support even when they are away from their desks, ensuring uninterrupted customer service.
Setup: According to the vendor, Live Help Messenger offers a simple and quick installation process, allowing businesses to start using the software within minutes. The setup is user-friendly and does not require extensive technical knowledge or expertise, making it accessible for businesses of varying technical capabilities.
Offline Messaging: Live Help Messenger allows businesses to offer 24/7 customer service through offline messaging. According to the vendor, customers can leave messages when businesses are unavailable, ensuring that their inquiries are addressed even outside of business hours, providing round-the-clock support.
Live Help Messenger Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Live Help Messenger has proven to be an invaluable tool for a variety of use cases. Users have found the software particularly helpful for online purchases, as it makes the experience more enjoyable and less intimidating. It provides immediate support and quick resolution of questions or concerns, which improves customer satisfaction by reducing response wait times. In addition, the software is effective in resolving technical support issues and account discrepancies, saving users time and frustration.
Another key use case for Live Help Messenger is its contribution to efficient problem-solving. Users rely on the software when they are unable to solve issues on their own, as it allows for quick and easy interaction with website visitors. By facilitating real-time engagement with customers, the software benefits small business owners who can provide immediate assistance and improve customer engagement. Furthermore, the ability to multitask and obtain answers faster through live chat has been greatly appreciated by users, as it simplifies client responses and reduces the need for time-consuming phone calls.
Live Help Messenger also excels in improving communication within teams and with website visitors. The software has facilitated staff communication and coordination, enabling teams to work more effectively. Additionally, it monitors website visitors and prompts them to chat, improving engagement and providing support when needed. While there is room for improvement in terms of the admin panel's organization and user interface design, users overall have had a positive experience with Live Help Messenger as it offers a faster, easier, and more cost-effective way to answer customer questions compared to traditional phone calls.
Overall, Live Help Messenger has proven to be a valuable tool in various industries and business settings. It assists in solving customer issues quickly, improving customer satisfaction, enhancing team collaboration, and streamlining communication processes. Whether it's facilitating online purchases or providing efficient technical support, this software has become an essential component for businesses seeking to enhance their customer-centric approach in today's fast-paced digital landscape.
Immediate Availability of Support Help: Users appreciate the immediate availability of support help when using Live Help Messenger. Many reviewers have expressed that this feature is particularly beneficial for foreign businesses dealing with challenges on platforms like Amazon, as it allows them to quickly resolve issues and receive assistance in real-time.
Convenient and Fast Communication: The option to interact with customers through Live Help Messenger is seen as more convenient and faster compared to emailing and waiting days for a response. Numerous users have mentioned that being able to communicate instantly with website visitors enhances convenience and accessibility, allowing them to address questions promptly and provide correspondence notes of the interactions.
Responsive Customer Service: The customer service team of Live Help Messenger is highly responsive and provides excellent information, contributing to a positive customer experience. Several reviewers have praised the quick response time and helpfulness of Live Help Messenger's representatives, making it a preferred communication channel over phone calls.
Difficulty finding contact support option: Many users have expressed frustration with the difficulty of locating the contact support option in Live Help Messenger. Several reviewers have mentioned that they often have to navigate through a series of self-help questions before being able to reach out for assistance, leading to a time-consuming process.
Delays and language barriers in customer support: Some users have experienced delays in receiving responses from customer support, particularly when the support is provided by overseas agents. Language barriers have also been mentioned as an issue, making it challenging for users to effectively communicate their concerns. These factors contribute to longer resolution times for urgent issues.
Unintuitive user interface: The user interface of Live Help Messenger's homepage has been described as difficult and not user-friendly by several reviewers. Users find it harder to navigate and use the software effectively due to this lack of intuitive design, which can lead to a frustrating experience overall.