Live Help Messenger

Live Help Messenger is a self-hosted live chat software designed to provide efficient customer support, potentially increase conversions, and enhance customer satisfaction. According to the vendor, this software is specifically tailored for small to medium-sized businesses and is utilized by various professions and industries, including e-commerce businesses, customer service departments, online retailers, SaaS companies, and web hosting companies.

Key Features

User Friendly: According to the vendor, Live Help Messenger offers an intuitive and user-friendly interface that allows businesses to easily communicate with customers and respond promptly to their needs, potentially fostering strong customer relationships.

Customization: The vendor claims that Live Help Messenger provides extensive customization features, allowing businesses to personalize the chat widget or popup client window with their own brand logo, colors, and welcome message. Advanced customization options are available through editing the template CSS files, providing businesses with a fully customized design.

Feedback: Live Help Messenger includes a post-chat rating feature that, according to the vendor, enables businesses to gather customer feedback and improve their service. Customers can provide ratings for the support operators, helping businesses gain valuable insights and enhance their customer support based on customer feedback.

Monitoring: The vendor states that Live Help Messenger offers real-time visitor statistics, providing businesses with detailed insights into visitor behavior. This includes information such as visitor location, browser version, operating system, screen resolution, HTTP referrer, and IP address, allowing businesses to better understand their website visitors.

Proactive Chat: Live Help Messenger offers a proactive chat feature that, according to the vendor, allows businesses to engage with customers and potentially increase conversions. Businesses can invite customers to chat, offering immediate assistance and support during their browsing experience, enhancing the chances of closing sales opportunities.

Security: According to the vendor, Live Help Messenger ensures the security of chats and data by allowing businesses to host the software on their own web server. This provides businesses with full control over their customer's data, ensuring privacy and data protection.

Desktop Apps: In addition to the web interface, Live Help Messenger provides desktop applications for Windows, Mac, and Linux. These desktop apps, according to the vendor, offer chat agents flexibility in accessing and responding to chats directly from their computers, improving their efficiency and productivity.

Mobile Apps: Live Help Messenger provides mobile apps for iPhone and Android, allowing businesses to chat with customers on the go. According to the vendor, these mobile apps enable businesses to stay connected with customers and provide support even when they are away from their desks, ensuring uninterrupted customer service.

Setup: According to the vendor, Live Help Messenger offers a simple and quick installation process, allowing businesses to start using the software within minutes. The setup is user-friendly and does not require extensive technical knowledge or expertise, making it accessible for businesses of varying technical capabilities.

Offline Messaging: Live Help Messenger allows businesses to offer 24/7 customer service through offline messaging. According to the vendor, customers can leave messages when businesses are unavailable, ensuring that their inquiries are addressed even outside of business hours, providing round-the-clock support.