Name: LTRS365
Author: Locatech IT Solutions

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Org Chart

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Component Content Management

Data Quality

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Infrastructure Monitoring

IT Service Management (ITSM)

Identity Governance and Administration

Industrial IoT

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Relational Database Management Systems

Session Border Controllers

Solid State Drives

Static Application Security Testing (SAST)

Static Code Analysis

Tower Servers

Traffic Switching

Virtual Private Network (VPN)

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Intent Data

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Multichannel Retail

Sales Gamification

Sales Intelligence

Sales

Secure Service Edge (SSE)

User and Entity Behavior Analytics (UEBA)

Security

Car Rental

Commercial Drone

Equation Editors

Insurance Agency Management

Public Sector Software

Real Estate Property Management

Trucking Software

Vertical-Specific

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LTRS365 is a software solution designed to offer a verkaufsplattform or sales platform within a company's intranet, according to the vendor. It enables employees to create and publish advertisements for items they no longer require, promoting sustainability and encouraging internal reuse. The vendor claims that LTRS365 can be implemented in companies of various sizes, catering to small businesses as well as large enterprises. It is stated that LTRS365 is beneficial for all industries and professions as it fosters sustainability and internal reuse within an organization.

## Key Features

**Verkaufsplattform**: According to the vendor, LTRS365 provides a verkaufsplattform or sales platform within a company's intranet. Employees can create and publish advertisements for items they no longer require, promoting sustainability by encouraging internal reuse.

**Item Listings**: The vendor claims that employees can create detailed listings for the items they want to sell or give away using LTRS365. Listings can include information such as item description, price, condition, and contact details. The option to add images is available to enhance the visibility of the listings.

**Approval Process**: LTRS365 includes an approval process for the created listings, as per the vendor. Listings are initially created as drafts and undergo a review and approval process before being published. Authorized personnel have the ability to approve or reject listings based on predefined criteria.

**Permissions and Access**: The vendor states that LTRS365 allows for granular permissions and access control. Employees have the ability to create and edit their own listings, while authorized personnel can edit and delete any listing. Other employees have read-only access to view the listings.

**Search and Filtering**: According to the vendor, LTRS365 provides search and filtering capabilities to easily find specific items. Employees can search for items based on keywords, categories, or other criteria. Filtering options are available to narrow down the search results based on specific attributes.

**Integration with Intranet**: LTRS365 can be seamlessly integrated into the company's existing intranet, according to the vendor. Employees can access the verkaufsplattform directly from the intranet, ensuring easy accessibility. The integration is said to provide a consistent user experience and a familiar interface for employees.

**Ticket Creation**: The vendor claims that users can create tickets directly through the LTRS365 system, providing essential details about their issue or request. Tickets can be categorized and assigned to the appropriate support agent or team for resolution. Users can include attachments such as screenshots or documents to provide additional context for their tickets.

**Ticket Management**: According to the vendor, support agents can view and manage all open tickets in a centralized dashboard using LTRS365. Tickets can be prioritized based on urgency or severity to ensure timely resolution. Agents can update ticket status, add comments, and track the progress of each ticket.

**Communication and Collaboration**: The vendor states that LTRS365 facilitates communication between support agents and ticket submitters through a built-in messaging system. Users can receive email notifications and updates on their tickets, keeping them informed about the progress and resolution. Support agents can collaborate internally by sharing notes, assigning tasks, and escalating tickets when necessary.

**Ticket Tracking and Reporting**: According to the vendor, LTRS365 provides comprehensive tracking and reporting capabilities. Managers can monitor ticket volume, response times, and resolution rates using customizable reports and analytics. Historical ticket data is stored for reference, enabling analysis and trend identification.

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

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IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

Locatech IT Solutions

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

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LTRS365

Overview

What is LTRS365?