LTRS365

LTRS365 is a software solution designed to offer a verkaufsplattform or sales platform within a company's intranet, according to the vendor. It enables employees to create and publish advertisements for items they no longer require, promoting sustainability and encouraging internal reuse. The vendor claims that LTRS365 can be implemented in companies of various sizes, catering to small businesses as well as large enterprises. It is stated that LTRS365 is beneficial for all industries and professions as it fosters sustainability and internal reuse within an organization.

Key Features

Verkaufsplattform: According to the vendor, LTRS365 provides a verkaufsplattform or sales platform within a company's intranet. Employees can create and publish advertisements for items they no longer require, promoting sustainability by encouraging internal reuse.

Item Listings: The vendor claims that employees can create detailed listings for the items they want to sell or give away using LTRS365. Listings can include information such as item description, price, condition, and contact details. The option to add images is available to enhance the visibility of the listings.

Approval Process: LTRS365 includes an approval process for the created listings, as per the vendor. Listings are initially created as drafts and undergo a review and approval process before being published. Authorized personnel have the ability to approve or reject listings based on predefined criteria.

Permissions and Access: The vendor states that LTRS365 allows for granular permissions and access control. Employees have the ability to create and edit their own listings, while authorized personnel can edit and delete any listing. Other employees have read-only access to view the listings.

Search and Filtering: According to the vendor, LTRS365 provides search and filtering capabilities to easily find specific items. Employees can search for items based on keywords, categories, or other criteria. Filtering options are available to narrow down the search results based on specific attributes.

Integration with Intranet: LTRS365 can be seamlessly integrated into the company's existing intranet, according to the vendor. Employees can access the verkaufsplattform directly from the intranet, ensuring easy accessibility. The integration is said to provide a consistent user experience and a familiar interface for employees.

Ticket Creation: The vendor claims that users can create tickets directly through the LTRS365 system, providing essential details about their issue or request. Tickets can be categorized and assigned to the appropriate support agent or team for resolution. Users can include attachments such as screenshots or documents to provide additional context for their tickets.

Ticket Management: According to the vendor, support agents can view and manage all open tickets in a centralized dashboard using LTRS365. Tickets can be prioritized based on urgency or severity to ensure timely resolution. Agents can update ticket status, add comments, and track the progress of each ticket.

Communication and Collaboration: The vendor states that LTRS365 facilitates communication between support agents and ticket submitters through a built-in messaging system. Users can receive email notifications and updates on their tickets, keeping them informed about the progress and resolution. Support agents can collaborate internally by sharing notes, assigning tasks, and escalating tickets when necessary.

Ticket Tracking and Reporting: According to the vendor, LTRS365 provides comprehensive tracking and reporting capabilities. Managers can monitor ticket volume, response times, and resolution rates using customizable reports and analytics. Historical ticket data is stored for reference, enabling analysis and trend identification.