It works.
Use Cases and Deployment Scope
We use it to reach people by text message and email about our upcoming classes. The link and personalized message help reach people and prevent them from immediately ignoring the message. Email has become overused, so text messages are the only way to reach people. It also helps to keep notes on our customers and organize them.
Pros
- Organizes customer base.
- Text messages with first names.
- Emails
Cons
- Small businesses need to grab numbers on the go and add them to particular groups.
- Let me craft and send texts on the go.
- Allow me to text a customer directly and see it come in over the app.
Likelihood to Recommend
Reaching out to customers about upcoming events is a good use case. It does not work well for emergency notifications. For that to work, they would need pre-saved messages for text and email that are already vetted by Mailchimp and given priority when sending.
