MailerLite Reviews and Ratings

Rating: 8.8 out of 10

Score

8.8 out of 10

Community insights

TrustRadius Insights for MailerLite are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Design Features: Users have praised Mailerlite's design features, with many stating that it allows them to create campaigns that are on brand and highly customizable. Numerous reviewers have mentioned the ability to design newsletters using various blocks and attach buttons to images as standout features.

Zapier Integration: The Zapier integration has been widely appreciated by users for its ease of use in gathering data from multiple sources. Several reviewers have mentioned how this integration simplifies their workflow and saves time by automating tasks.

Email Deliverability Tools: Many users have found features like DKIM and Domain Validation provided by Mailerlite helpful in improving email deliverability. These tools ensure that emails sent through the platform reach recipients' inboxes effectively.

Reviews

93 Reviews

Highly Recommend

Rating: 10 out of 10

February 4, 2026

Use Cases and Deployment Scope

MailerLite is literally the FIRST mail platform that helped me generate revenue. I was with the chimp for years and found it extremely frustrating. I love the support I can get to walk me through an issue. And I've finally nailed how to navigate the interface, not that its difficult, I just don't necessarily like to read instructions. So I appreciate the "at my fingertips" support.

Pros

I like the groups, so i can specifically target people i want to market to.

Cons

As with all AI the bots make mistakes. They need updating, cost me several hours in production time.

Likelihood to Recommend

it's clean such a clean interface. no hidden functionalities. I love being able to integrate MailerLite with my CRM, Dubsado.

Verified User

Professional in Marketing (1-10 employees)

Vetted Review

MailerLite is the go to company

Rating: 10 out of 10

February 3, 2026

Use Cases and Deployment Scope

I am an author and I depend on MailerLite for all of my newsletter mailings with my subscribers, to maintain my subscriber lists and they also provide a payment portal to sell my books directly. I recently had some questions regarding the payment portal and needed the help of their support staff. [...] was exceptional and extremely helpful. I highly recommend MailerLite to anyone looking to find a well established company to support them.

Pros

Newsletter production and mailing
Subscriber maintenance and upkeep
payment portal
Automations

Likelihood to Recommend

Lori Collins

Associate Broker in Sales at JL Collins Publishing (1-10 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Exceptional Customer Support

Rating: 10 out of 10

January 30, 2026

Use Cases and Deployment Scope

This is what GREAT customer support looks like!!!

We're an early stage tech startup and we use MailerLite for email campaigns, automations, and to create custom landing sites for our clients. It's great, does everything we need it to, is easy to use, and provides a lot of value for us. I had an issue with one of the landing sites. Behaviour I had not see on other sites we have created. So I raised a 'ticket'. Yes, the dreaded blackhole of customer support...some good...some not. Usually the bigger the company, the blacker the hole.

Not only did [...] from MailerLite respond to me quickly - on the weekend - but she gave me some targeted instructions based on my issue, and she asked me the right questions. Unfortunately that did not resolve the issue, so she had a look into the site itself.She discovered the issue, and instead of just emailing me to give me instructions on how to remedy it...she edited it for me. She knew it was a live site, and she knew that the fix I put in place was a bit clunky, so she fixed it for me and pushed it live. That's exceptional.

So thank you [...] and well done MailerLite for your customer support processes. We're using this as an example of what great looks like for our team.

Pros

Incredibly responsive
Friendly customer support
Inituitive and great value

Cons

The editor works great in Chrome but not as good in Safari sometimes

Likelihood to Recommend

Email automations, customer email communications, custom landing sites so each customer has a tailor made experience.

Mark Hedley

Co-Founder | COO at adeus (1-10 employees)

Vetted Review

2 years of experience

View profile

Happy MailerLite Business User

Rating: 10 out of 10

January 28, 2026

Use Cases and Deployment Scope

I use MailerLite for a number of my clients, each operating across very different business sectors (professional services, offshore energy, hospitality, electronics etc), and absolutely love working with it.

The set-up is straightforward and intuitive, integrations are simple to implement, and the design interface for creative good looking and effective emails is just what you could hope for. The reporting is equally good and quick to access post-delivery data and analytics.

MailerLite has become - and will continue to be - the preferred solution for my business and my clients.

Pros

Easy initial set-up
Intuitive screens across the platform
Simple and effective email design
No fuss, makes using a pleasure

Cons

None - happy as it stands

Likelihood to Recommend

MailerLite has been great for:

- General e-newsletters

- Fundraising announcements

- New product or service launches

- Availability (hospitality) campaigns

Can't think of any scenarios where I've found it unsuitable.

Verified User

Director in Marketing (1-10 employees)

Vetted Review

3 years of experience

Great support in Live Chat

Rating: 8 out of 10

January 16, 2026

Use Cases and Deployment Scope

I would highly recommend paying the extra for the live chat support. The service is great and is brilliant for managing your stress level when you aren't quite sure what you have done 😂.Utkarsh was brilliant today after I made a right mess of things... thanks Utkarsh

Cons

It's difficult sometime to understand what the options are when creating automations, some of the language is unclear.

Likelihood to Recommend

I moved from Mailchimp which is very buggie and is very glue-on-glue imo. MailerLite is easier to use and the Live Chat support it great.

Dave Freeman

Owner/Founder in Sales at It's Not What You Think (1-10 employees)

Vetted Review

2 years of experience

View profile

MailerLite - ideal for consultants and service providers

Rating: 10 out of 10

June 17, 2025

Use Cases and Deployment Scope

I'm an Email Marketing Strategist and I use MailerLite for my own emails and that of several of my clients. MailerLite has a lovely, modern feel. The design editor is so easy to use, the forms and landing pages are beautiful and the support from the team is excellent. Highly recommended.

Pros

Design
ease of use
Support

Cons

Segmentation - I think there is huge scope to allow users to go much deeper in their segmentation. I would like to see Time Engaged, rather than Time Inactive.
Having to manually create automations for products bought from an online store is frustrating.
Automations starting with segments.

Likelihood to Recommend

Well suited for consultants, service providers and coaches. Also suited to those with a small catalogue of products, say less than 10.

Less appropriate for ecommerce businesses - I would always recommend Omnisend instead (sorry).

Verified User

Consultant in Marketing (1-10 employees)

Vetted Review

5 years of experience

MailerLite has a FREE Plan Unlike Mailchimp

Rating: 8 out of 10

June 13, 2025

Use Cases and Deployment Scope

Their support is awesome... and FREE... one of the reasons I jumped off of Mailchimp, who seems to be pinching their pennies these days and grabbing anything they can get from every account they have, even if they have a marginal user base. Anyway, I jumped from Mailchimp to MailerLite and have had two support tickets, both of which were high-quality and very responsive -- even on a weekend. It's not the product you build but the product you support. Nice work, MailerLite.

Pros

Support
Forms/Builder
Onboarding

Cons

The only detractor is that they do not support pre-filled email addresses
Oh, and I couldn't make my custom form work with their form post/action. No biggie, however.

Likelihood to Recommend

Not bad for free. :D But I would have liked to be able to pre-fill the user's email address if they are logged in. Nothing infuriates me more than to be asked for my email address by an application when I have already provided it on account creation. Now I am passing the same grief to my customers when they sign up for the newsletter. With Mailchimp I was able to prefill the address, but currently I cannot with MailerLite. I am told it's on their feature list which would be really valuable and appreciated if it gets completed.

Verified User

C-Level Executive in Corporate (1-10 employees)

Vetted Review

1 year of experience

MailerLite is our go-to emailing tool

Rating: 10 out of 10

June 9, 2025

Use Cases and Deployment Scope

MailerLite is our go-to emailing tool: transparent pricing models, simple API integration, and support for custom-made templates. We recommend it!

Pros

UX / UI
API
Transparent pricing

Cons

Better user management

Likelihood to Recommend

The start-up wants to implement an email channel in its marketing communication.

Verified User

Partner in Marketing (1-10 employees)

Vetted Review

1 year of experience

Great customer service

Rating: 10 out of 10

June 9, 2025

Use Cases and Deployment Scope

I can't express how happy and satisfied I've been with recent email exchange with Ivan from MailerLite support. He answered promptly, clearly and assisted me with urgent issue I needed to be taken care of asap. HUGE satisfaction! Excellent customer service! Thank you, Ivan!

Pros

promp responses
great customer service

Cons

I miss that FREE version does not have easier access to support

Likelihood to Recommend

Verified User

Consultant (1-10 employees)

Vetted Review

1 year of experience

Excellent Customer Service From Support Staff At MailerLite

Rating: 10 out of 10

June 2, 2025

Use Cases and Deployment Scope

I used MailerLite for my blog mailing list to send out emails to email list. I'm going to switch over to the new version of MailerLite and I needed help with billing and had questions on how to do that. Jhon worked with me and was extremely helpful and very knowledgeable. I appreciate his help.

Pros

everything

Cons

I can't think of anything.

Likelihood to Recommend

It's easy to use and the support staff is very knowledgeable.

Verified User

Retiree in Social Media (1-10 employees)

Vetted Review

5 years of experience

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