Exceptional Customer Support
January 30, 2026
Exceptional Customer Support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with MailerLite
This is what GREAT customer support looks like!!!
We're an early stage tech startup and we use MailerLite for email campaigns, automations, and to create custom landing sites for our clients. It's great, does everything we need it to, is easy to use, and provides a lot of value for us. I had an issue with one of the landing sites. Behaviour I had not see on other sites we have created. So I raised a 'ticket'. Yes, the dreaded blackhole of customer support...some good...some not. Usually the bigger the company, the blacker the hole.
Not only did [...] from MailerLite respond to me quickly - on the weekend - but she gave me some targeted instructions based on my issue, and she asked me the right questions. Unfortunately that did not resolve the issue, so she had a look into the site itself.She discovered the issue, and instead of just emailing me to give me instructions on how to remedy it...she edited it for me. She knew it was a live site, and she knew that the fix I put in place was a bit clunky, so she fixed it for me and pushed it live. That's exceptional.
So thank you [...] and well done MailerLite for your customer support processes. We're using this as an example of what great looks like for our team.
We're an early stage tech startup and we use MailerLite for email campaigns, automations, and to create custom landing sites for our clients. It's great, does everything we need it to, is easy to use, and provides a lot of value for us. I had an issue with one of the landing sites. Behaviour I had not see on other sites we have created. So I raised a 'ticket'. Yes, the dreaded blackhole of customer support...some good...some not. Usually the bigger the company, the blacker the hole.
Not only did [...] from MailerLite respond to me quickly - on the weekend - but she gave me some targeted instructions based on my issue, and she asked me the right questions. Unfortunately that did not resolve the issue, so she had a look into the site itself.She discovered the issue, and instead of just emailing me to give me instructions on how to remedy it...she edited it for me. She knew it was a live site, and she knew that the fix I put in place was a bit clunky, so she fixed it for me and pushed it live. That's exceptional.
So thank you [...] and well done MailerLite for your customer support processes. We're using this as an example of what great looks like for our team.
Pros
- Incredibly responsive
- Friendly customer support
- Inituitive and great value
Cons
- The editor works great in Chrome but not as good in Safari sometimes
- It helps us be very responsive to our customer needs
- It helps us create and maintain strong customer relationships
- It reinforces our brand
We have tried a couple of others but not in any depth. I found the pricing structure of MailerLite better for our early needs as we didn't know how we would use it, and how that use would evolve as we grew.
Do you think MailerLite delivers good value for the price?
Yes
Are you happy with MailerLite's feature set?
Yes
Did MailerLite live up to sales and marketing promises?
Yes
Did implementation of MailerLite go as expected?
Yes
Would you buy MailerLite again?
Yes
Comments
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