Milldesk

Milldesk is a help desk software solution provided by Setrion Software. According to the vendor, it aims to transform the management of IT incidents by offering an intuitive and comprehensive system that aligns with ITIL best practices. It caters to IT service providers and corporations of all sizes, making it suitable for various industries and professions, including IT service providers, corporations, material handling equipment, technology solutions, and information technology.

Key Features

Intuitive software: Milldesk offers a user-friendly help desk software interface that simplifies navigation and usability for users, technicians, and managers.

Complete system: Milldesk provides a comprehensive help desk management system that covers all aspects of ITIL-aligned practices, from ticket creation to resolution.

ITIL practices: Milldesk follows ITIL best practices to enhance productivity and achieve better results in managing IT incidents.

Open tickets on your desktop: Users can easily open support tickets directly from their desktops, enabling convenient reporting of issues and assistance requests.

WhatsApp integration: Milldesk integrates with WhatsApp, allowing users to open tickets and communicate with support agents through the popular messaging platform.

Shared service's center: Milldesk offers a shared service center feature that centralizes and manages requests from different departments, promoting collaboration and efficient handling of service requests.

Chat: Milldesk includes a chat feature that enables real-time communication between users and support agents, facilitating quick issue resolution and improving customer satisfaction.

Workflow: Milldesk incorporates workflow capabilities, enabling organizations to automate and streamline their processes, ensuring consistency and efficiency in service delivery.

Parental link: Milldesk provides a parental link feature that allows users to link multiple tickets together, enabling simultaneous resolution of similar tickets and saving time and effort.

Catalog of services: Milldesk offers a catalog of services feature, allowing organizations to standardize their services into a menu format, simplifying service selection with predefined fields such as SLA, priority, urgency, and category.