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Users have implemented Milldesk to effectively handle their organization's incident load, ensuring compliance with established deadlines. …
Starting at $19 per month
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What is Milldesk?
Milldesk is a help desk software solution provided by Setrion Software. According to the vendor, it aims to transform the management of IT incidents by offering an intuitive and comprehensive system that aligns with ITIL best practices. It caters to IT service providers and corporations of all sizes,...
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Basic
$19
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Milldesk?
Milldesk is a help desk software solution provided by Setrion Software. According to the vendor, it aims to transform the management of IT incidents by offering an intuitive and comprehensive system that aligns with ITIL best practices. It caters to IT service providers and corporations of all sizes, making it suitable for various industries and professions, including IT service providers, corporations, material handling equipment, technology solutions, and information technology.
Key Features
Intuitive software: Milldesk offers a user-friendly help desk software interface that simplifies navigation and usability for users, technicians, and managers.
Complete system: Milldesk provides a comprehensive help desk management system that covers all aspects of ITIL-aligned practices, from ticket creation to resolution.
ITIL practices: Milldesk follows ITIL best practices to enhance productivity and achieve better results in managing IT incidents.
Open tickets on your desktop: Users can easily open support tickets directly from their desktops, enabling convenient reporting of issues and assistance requests.
WhatsApp integration: Milldesk integrates with WhatsApp, allowing users to open tickets and communicate with support agents through the popular messaging platform.
Shared service's center: Milldesk offers a shared service center feature that centralizes and manages requests from different departments, promoting collaboration and efficient handling of service requests.
Chat: Milldesk includes a chat feature that enables real-time communication between users and support agents, facilitating quick issue resolution and improving customer satisfaction.
Workflow: Milldesk incorporates workflow capabilities, enabling organizations to automate and streamline their processes, ensuring consistency and efficiency in service delivery.
Parental link: Milldesk provides a parental link feature that allows users to link multiple tickets together, enabling simultaneous resolution of similar tickets and saving time and effort.
Catalog of services: Milldesk offers a catalog of services feature, allowing organizations to standardize their services into a menu format, simplifying service selection with predefined fields such as SLA, priority, urgency, and category.
Milldesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Android, iPhone, iPad |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Users have implemented Milldesk to effectively handle their organization's incident load, ensuring compliance with established deadlines. By providing a platform for constant communication with agents, Milldesk enables more optimal service delivery and problem resolution. This has proven particularly valuable in the IT sector, where users have found Milldesk to be a reliable solution for solving various IT problems. Moreover, as the software is accessible from both mobile devices and home PCs, users can efficiently provide support from anywhere, increasing their productivity and responsiveness. The decision to purchase Milldesk has been regarded as a very good one by users, as it has significantly advanced the management of the support area within their organizations. Additionally, the deployment of Milldesk has added significant value to businesses by contributing to service improvement, facilitating SLA controls, and enabling the creation of a comprehensive service catalog. Furthermore, users have reported that Milldesk has improved customer relationship management and provided them with valuable insights into helpdesk efficiency measurement. In some cases, users turned to Milldesk after experiencing damage to their own helpdesk tool and needed a quick solution to manage SLAs and service tickets. After testing the free version, many users ultimately decided to purchase the full package of Milldesk for their company. With its comprehensive features and ease of use, Milldesk continues to offer effective solutions for managing support processes across various industries.
Notification System: Users appreciate the promptness of Milldesk's notification system, which alerts them when they receive a ticket. This feature ensures that users are immediately aware of new tasks or requests.
Text-to-Speech Input Option: Reviewers find the text-to-speech input option on the portal to be valuable for communication. By allowing users to input text by speaking, it makes communication more convenient and efficient.
Email Templates: The ability to create email templates is highly regarded by users as it saves time and effort in composing repetitive messages. This feature enables automation in sending emails, enhancing productivity for users.
High Memory Usage: Some users have expressed concern about the user interface of Milldesk, stating that it contains many animations which result in high memory usage when loaded in the browser. This can potentially impact the software's performance and may need to be addressed for smoother operation.
Limited Access Configuration: Several reviewers have mentioned limitations in customizing Milldesk according to their specific needs. They feel that better access configuration options would be beneficial, allowing them to tailor the software more effectively to their workflows and requirements.
Mobile App Improvement Needed: A number of users have indicated that they find the mobile app of Milldesk lacking in certain areas. Although specific shortcomings were not mentioned, it suggests that there is room for improvement in terms of optimizing the mobile experience for better usability and functionality.