Name: Miracle Service
Price: 3495 USD
Author: Nexent Innovations

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Text Editors

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Diagramming

Interactive Voice Response (IVR)

Meeting Management

Operational Analytics

Project Portfolio Management

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Cloud Storage

Continuous Delivery

Data Fabric

Endpoint Encryption

Enterprise Backup

File Sync and Share

Firewall

Fraud Detection

IT Service Management (ITSM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Network Traffic Analysis (NTA)

Network Virtualization

Phishing Detection and Response

Virtual Desktop Infrastructure (VDI)

Voice Recognition

Web Application Firewalls

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Digital Experience Platforms (DXP)

Email Marketing

Graphics

Location Intelligence

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Operational Technology (OT) Security

Security

Auto Repair

Camp Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Legal Research

Municipal

Trucking Software

Vertical-Specific

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Miracle Service, developed by Nexent Innovations Inc., is a field service management software solution designed to streamline and optimize service operations. It caters to service businesses of various sizes across professions and industries, including office equipment, restaurant equipment, fire protection, scale equipment, and telecommunications. According to the vendor, Miracle Service offers a range of features that aim to enhance customer experience, improve efficiency, and provide valuable insights for decision-making.

## Key Features

**Service Scheduling**: According to the vendor, Miracle Service includes technician and field service scheduling software to ensure technicians are scheduled appropriately with the necessary parts. This feature provides access to up-to-date customer information, equipment details, service notifications, and suggested parts. The goal is to improve customer experience, reduce callbacks, and optimize the service call process.

**Mobile Field Service**: The vendor states that Miracle Service supports Android, iOS, and Windows platforms, allowing technicians to access and update service information from any mobile device. This feature aims to improve efficiency, productivity, and response time by enabling technicians to work on the go.

**Accounting Integration**: Miracle Service seamlessly integrates with 20 standard accounting packages, such as QuickBooks and Sage50, according to the vendor. This integration eliminates the need to switch programs and retrain staff, improving efficiency by eliminating double entries and ensuring accurate financial records.

**Management Reporting**: Miracle Service generates a variety of reports on technician performance, customer insights, equipment data, and service contracts, as claimed by the vendor. With over 130 standard service management software reports available, this feature aims to improve decision-making by providing comprehensive insights into various aspects of the service business.

**Service Contracts**: The vendor states that Miracle Service offers an efficient and user-friendly service and preventative maintenance contract management system. This feature automates monthly or annual invoicing to customers, eliminating wasted time and increasing overall efficiency.

**Inventory Management**: According to the vendor, Miracle Service tracks parts in warehouses or trucks, monitors usage trends, and ensures optimal supply levels. This feature aims to ensure proper billing for every part used, minimize errors, and improve overall inventory control.

**Document Manager**: Miracle Service includes a document management feature that tracks and stores electronic documents and images within the software, as claimed by the vendor. This feature simplifies document management and retrieval, eliminating the need for paper storage and improving overall efficiency.

**Technician Scheduling**: The vendor states that Miracle Service ensures technicians are scheduled correctly with the necessary parts. This feature provides immediate access to up-to-date customer profiles, contracts, equipment information, and service notifications. The goal is to reduce the risk of callbacks and enhance the overall customer experience.

**Optional Add-Ons**: Miracle Service offers optional add-ons such as the Accounting Exporter Module, Mobile Field Technician Console, Sales Team CRM Licenses, Customer Self-Service Portal, Report Editor, Event Manager, Yield Tracker, Meter Module, and Certificate Management & Retrieval, according to the vendor. These add-ons expand the functionality of Miracle Service to meet specific business needs.

**GPS Fleet Tracking**: According to the vendor, Miracle Service integrates with USFleetTracking for live GPS fleet tracking. This feature provides real-time location updates of vehicles and assets, helping businesses make time and cost-saving decisions.

Basic

BigChange in Leeds offers a paperless software solution to plan, manage, schedule and track a mobile workforce. All plans include real–time tracking via mobile phone or plug-in OBD, timesheets, driver behavior tracking, messaging as well as health and safety alerts, and on higher tier plans the ability to plan, schedule and dispatch a workforce.

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Applications that support field technicians and other staff in the field. Typically include scheduling and dispatching capabilities.

Field Service Management

Nexent Innovations

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Overview

What is Miracle Service?