Miracle Service

Miracle Service, developed by Nexent Innovations Inc., is a field service management software solution designed to streamline and optimize service operations. It caters to service businesses of various sizes across professions and industries, including office equipment, restaurant equipment, fire protection, scale equipment, and telecommunications. According to the vendor, Miracle Service offers a range of features that aim to enhance customer experience, improve efficiency, and provide valuable insights for decision-making.

Key Features

Service Scheduling: According to the vendor, Miracle Service includes technician and field service scheduling software to ensure technicians are scheduled appropriately with the necessary parts. This feature provides access to up-to-date customer information, equipment details, service notifications, and suggested parts. The goal is to improve customer experience, reduce callbacks, and optimize the service call process.

Mobile Field Service: The vendor states that Miracle Service supports Android, iOS, and Windows platforms, allowing technicians to access and update service information from any mobile device. This feature aims to improve efficiency, productivity, and response time by enabling technicians to work on the go.

Accounting Integration: Miracle Service seamlessly integrates with 20 standard accounting packages, such as QuickBooks and Sage50, according to the vendor. This integration eliminates the need to switch programs and retrain staff, improving efficiency by eliminating double entries and ensuring accurate financial records.

Management Reporting: Miracle Service generates a variety of reports on technician performance, customer insights, equipment data, and service contracts, as claimed by the vendor. With over 130 standard service management software reports available, this feature aims to improve decision-making by providing comprehensive insights into various aspects of the service business.

Service Contracts: The vendor states that Miracle Service offers an efficient and user-friendly service and preventative maintenance contract management system. This feature automates monthly or annual invoicing to customers, eliminating wasted time and increasing overall efficiency.

Inventory Management: According to the vendor, Miracle Service tracks parts in warehouses or trucks, monitors usage trends, and ensures optimal supply levels. This feature aims to ensure proper billing for every part used, minimize errors, and improve overall inventory control.

Document Manager: Miracle Service includes a document management feature that tracks and stores electronic documents and images within the software, as claimed by the vendor. This feature simplifies document management and retrieval, eliminating the need for paper storage and improving overall efficiency.

Technician Scheduling: The vendor states that Miracle Service ensures technicians are scheduled correctly with the necessary parts. This feature provides immediate access to up-to-date customer profiles, contracts, equipment information, and service notifications. The goal is to reduce the risk of callbacks and enhance the overall customer experience.

Optional Add-Ons: Miracle Service offers optional add-ons such as the Accounting Exporter Module, Mobile Field Technician Console, Sales Team CRM Licenses, Customer Self-Service Portal, Report Editor, Event Manager, Yield Tracker, Meter Module, and Certificate Management & Retrieval, according to the vendor. These add-ons expand the functionality of Miracle Service to meet specific business needs.

GPS Fleet Tracking: According to the vendor, Miracle Service integrates with USFleetTracking for live GPS fleet tracking. This feature provides real-time location updates of vehicles and assets, helping businesses make time and cost-saving decisions.