MiVoice 250 / Office Application Suite (discontinued)

Score6.8 out of 10

38 Reviews and Ratings

What is MiVoice 250 / Office Application Suite (discontinued)?

Mitel's MiVoice Applications Suite and Office 250 was a unified business communications platform consisting of several different communication applications for enterprises, and on-premise PBX. The product suite was discontinued in 2024, and is no longer available for sale.

Categories & Use Cases

Verified User

Manager in Corporate (501-1000 employees employees)

Use Cases and Deployment Scope

We use this MiVoice Office Application Suite Mitel software on all of the phones. It's used by the agents to accept calls from customers and to take calls from other agents. It's also used internally to transfer calls, access visual voicemail, and other necessary tasks. It has been our go-to software for a couple of years now and it is working well.

Pros

Present info well on screen
Makes answering calls easier
Give the agents a solid interface

Cons

There could be more functionality on the toolbar side.
Call transfer options could be easier to use.

Return on Investment

It has made making sales and retention calls easier than ever
With Mitel, we can assist customers and make money
It appears to be a program we will continue using.

Alternatives Considered

Zoom

Other Software Used

Class for Zoom, Outlook Backup Toolbox

Steve Davis View profile

Senior Systems and Network Engineer in Information Technology at DiamondIT (11-50 employees employees)

Pros

Mobility
End user ease of use
Advanced features

Cons

SIP requires some advanced configuration
License portal can be complicated

Return on Investment

Lowered monthly phone bill by consolidating all lines into SIP
Increased workplace mobility: work from home for example
Micollab client increased productivity

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

Other Software Used

Cisco Business Edition 6000 (BE6000), Skype for Business (formerly Lync), VMware ESXi

Kenneth Harrington-Colon View profile

Internal Systems Specialist in Information Technology at Creative Business Resources (CBR) (11-50 employees employees)

Pros

Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations
Transcribing voicemails and forwarding the transcription to the user's email
Ability to configure scheduled holidays and company events into the automated answering service workflow

Cons

Softphone upgrades are disruptive and come out too often
Automated workflow is difficult to configure for re-directing a call to a specific number instead of an extension
Automated workflow doesn't always take a phone's presence into consideration when attempting to use it in a workflow

Return on Investment

Initial roll-out had multiple instances where the Phone would restart for an upgrade during business hours, cutting off the internal LAN switch
Once configured, the Auto-attendant has been reliable during normal business hours and under predictable circumstances
Lower cost than some higher-end providers, which helps in ROI when higher-end functionality is not required

Alternatives Considered

RingCentral, Skype for Business (formerly Lync), Microsoft Teams, GoToMeeting and Skype

Other Software Used

Microsoft Teams, GoToMeeting, Skype for Business (formerly Lync), Microsoft Office 365

Verified User

C-Level Executive in Information Technology (201-500 employees employees)

Pros

In addition to its array of phone system features, its a great tool for managing your schedule, tasks, calendar, and much more.
Mitel has an equally impressive offering of contact center. This allows you to manage the calls from the desktop client.

Cons

Mitel Connect Client at times does not sync to Outlook in a timely fashion.
Added features such as share screen and file attachments would be helpful.

Return on Investment

It has helped us in implementing a Call Center at a lower price than other vendors with the same if not better enhanced features.
The client mobility has helped our lenders be able to handle calls even when oput of the office more efficiently to ensure customers are taken care off, which ultimately brings more business revenue.

Alternatives Considered

Cisco Business Edition 6000 (BE6000) and Avaya Aura Call Center Elite

Other Software Used

Azure Active Directory, Adobe Illustrator CC, Canvas

Verified User

Employee in Marketing (51-200 employees employees)

Pros

Mitel Connect has a plethora of capabilities - ranging from customizing your ringtone on your phone, to setting contacts in groups. All of these customizations allow your phone system to be personalized the way that you prefer.
Being able to route your phone calls to your cell phone or another is extremely easy to set up and update.
The Instant Messaging feature is helpful to use while you are on the phone. You can also set up canned responses.

Cons

Having the "Help" tab integrated into the actual portal would be useful. This could be fixed by having a simple "?" button in the corner to easily access on the fly.
Chat integration with Outlook calendars would be useful.

Return on Investment

Increased productivity by cutting down quantity of emails sent
Improved reliability
Ease of access for staff that need a work phone number, but would prefer to handle the phone calls through their cell phone

Alternatives Considered

Avaya Aura Call Center Elite

Other Software Used

Canva, ADP Workforce Now

MiVoice 250 / Office Application Suite (discontinued)

What is MiVoice 250 / Office Application Suite (discontinued)?

Categories & Use Cases