Mitel Application Suite is feature sweet.
Steve Davis profile photo
October 10, 2019

Mitel Application Suite is feature sweet.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mitel Applications Suite

This product was used in both our organization as well as being deployed for our customers. It satisfied a growing need for affordable phones with an advanced feature set. It increased mobility and seamless use among various end user devices. It allowed for leverage of the existing infrastructure and had several options in terms of deployment.
  • Mobility
  • End user ease of use
  • Advanced features
  • SIP requires some advanced configuration
  • License portal can be complicated
  • Lowered monthly phone bill by consolidating all lines into SIP
  • Increased workplace mobility: work from home for example
  • Micollab client increased productivity
  • Cisco Business Edition 6000 (BE6000)
Mitel beat Cisco on price every time. Cisco seems to have more growth capacity for large enterprises, however Micollab / Mitel Applications Suite are easier to setup and use. I used and deployed both environments and both have their pros and cons, however end users seemed to like Mitel features and found them easier to use, particularly for small to medium sized environments.
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.

Do you think Mitel Applications Suite delivers good value for the price?

Yes

Are you happy with Mitel Applications Suite's feature set?

Yes

Did Mitel Applications Suite live up to sales and marketing promises?

Yes

Did implementation of Mitel Applications Suite go as expected?

Yes

Would you buy Mitel Applications Suite again?

Yes

Cisco Business Edition 6000 (BE6000), Skype for Business (formerly Lync), VMware ESXi
I really like how mobile it was. Once the Micollab DMZ server was deployed it was extremely easy to connect remote standalone phones to the system, as well as an integrated LAN and WAN functionality for the Micollab client. A single application and login for your phone and computer, regardless of location was great to use and deploy.

Mitel Applications Suite Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
8
Call reports
6
Directory of employee names
10
Answering rules
10
Call recording
8
Call park
8
Call screening
Not Rated
Message alerts
7
Video conferencing
8
Audio conferencing
8
Video screen sharing
8
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10