Mitel Application Suite is feature sweet.
October 10, 2019

Mitel Application Suite is feature sweet.

Steve Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mitel Applications Suite

This product was used in both our organization as well as being deployed for our customers. It satisfied a growing need for affordable phones with an advanced feature set. It increased mobility and seamless use among various end user devices. It allowed for leverage of the existing infrastructure and had several options in terms of deployment.
  • Mobility
  • End user ease of use
  • Advanced features
  • SIP requires some advanced configuration
  • License portal can be complicated
  • Lowered monthly phone bill by consolidating all lines into SIP
  • Increased workplace mobility: work from home for example
  • Micollab client increased productivity
  • Cisco Business Edition 6000 (BE6000)
Mitel beat Cisco on price every time. Cisco seems to have more growth capacity for large enterprises, however Micollab / Mitel Applications Suite are easier to setup and use. I used and deployed both environments and both have their pros and cons, however end users seemed to like Mitel features and found them easier to use, particularly for small to medium sized environments.
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.

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Cisco Business Edition 6000 (BE6000), Skype for Business (formerly Lync), VMware ESXi
I really like how mobile it was. Once the Micollab DMZ server was deployed it was extremely easy to connect remote standalone phones to the system, as well as an integrated LAN and WAN functionality for the Micollab client. A single application and login for your phone and computer, regardless of location was great to use and deploy.

MiVoice Office Application Suite Feature Ratings