My Connection with Mitel Connect
October 18, 2019
My Connection with Mitel Connect
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Mitel Applications Suite
The entire organization uses Mitel Connect for the phone system. It's a great way to access contacts, view recent phone calls and voicemails, and send instant messages throughout the organization. Being able to avoid using the actual phone to dial in to listen to voicemails, or do a quick and easy search of recent calls is extremely helpful.
- Mitel Connect has a plethora of capabilities - ranging from customizing your ringtone on your phone, to setting contacts in groups. All of these customizations allow your phone system to be personalized the way that you prefer.
- Being able to route your phone calls to your cell phone or another is extremely easy to set up and update.
- The Instant Messaging feature is helpful to use while you are on the phone. You can also set up canned responses.
- Having the "Help" tab integrated into the actual portal would be useful. This could be fixed by having a simple "?" button in the corner to easily access on the fly.
- Chat integration with Outlook calendars would be useful.
- Increased productivity by cutting down quantity of emails sent
- Improved reliability
- Ease of access for staff that need a work phone number, but would prefer to handle the phone calls through their cell phone
Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us.
Do you think MiVoice Office Application Suite (Mitel Application Suite) delivers good value for the price?
Yes
Are you happy with MiVoice Office Application Suite (Mitel Application Suite)'s feature set?
Yes
Did MiVoice Office Application Suite (Mitel Application Suite) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of MiVoice Office Application Suite (Mitel Application Suite) go as expected?
I wasn't involved with the implementation phase
Would you buy MiVoice Office Application Suite (Mitel Application Suite) again?
Yes