Motadata ServiceOps

Score8.8 out of 10

5 Reviews and Ratings

What is Motadata ServiceOps?

Motadata ServiceOps is an ITIL v4-aligned IT Service Management platform from Mindarray Systems Pvt. Ltd. It unifies service desk, IT asset management, and patch and package management into one platform with a shared CMDB, so teams run incidents, assets, and patching without stitching together separate tools.

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Categories & Use Cases

Media

Screenshot of Service Management

Screenshot of IT Asset & Configuration Management

Screenshot of Patch & Deployment Management

Screenshot of Agentic AI & Orchestration

Screenshot of MSP for ServiceOps

1 / 5

Screenshot of Service Management

Organize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
Category average: 8.9
Service restoration
Impact assessment and automated fixes for common problems
Category average: 7.9
Self-service tools
Repository of information documenting common issues and known resolutions which can be accessed directly by users
Category average: 8.1

Change requests repository
Single repository of all planned changes and releases
Category average: 8.5
Subscription-based notifications
Users subscribe to notifications for ticket updates
Category average: 8.4
Service-level management
Process for negotiating agreements regarding service level expectations, and ensuring these are met
Category average: 8.4

Most Frequent Users

Top 3 industries using Motadata ServiceOps.

Based on HG Insights installation data

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#1 most frequent

Administrative and Support and Waste Management and Remediation Services

1 installation of 4

#2 most frequent

Finance and Insurance

1 installation of 4

#3 most frequent

Manufacturing

1 installation of 4

Андрей Михалюк (Andrew Mikhaliuk)View profile

CEO at CoreWin (11-50 employees employees)

Pros

Balancing the workload
Process automation
Asset discovery
Contract and SLA management
Get Single Pane Glass View
Root Cause Analysis with context
Reduce outages and improve performance

Cons

Machine learning
AI chat-bot
Parch management
Multi Language Support is missing

Return on Investment

Increase the effectivness of IT staff
Keeping IT assets under control
50% reduction in MTTR
Enhanced network availability and uptime by 20%

Alternatives Considered

SolarWinds Service Desk (SSD)

Usability

Other Software Used

Motadata Infrastructure Intelligence Platform (IIP), TIBCO Spotfire, Acunetix

SolarWinds Service Desk (SSD)

ManageEngine ServiceDesk Plus

Atlassian Service Collection, with Jira Service Management