TrustRadius Insights
MuniBilling addresses several key business problems faced by users in utility billing management. The software seamlessly integrates with …
Overview
What is MuniBilling?
MuniBilling's cloud-based software provides a utility billing toolkit for towns, homeowner associations and property management groups. The software can be used to bill for any service, rate, or fee. It integrates with meter manufacturers, meter reading devices, and third-party software…
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- About
- Tech Details
What is MuniBilling?
MuniBilling's cloud-based software provides a utility billing toolkit for towns, homeowner associations and property management groups. The software can be used to bill for any service, rate, or fee. It integrates with meter manufacturers, meter reading devices, and third-party software applications used for billing and accounting purposes. It is presented as ideal for billing 10-50,000 accounts.
For municipalities and companies, MuniBilling is a utility billing solution that can be configured to meet either set of needs. It can integrate with any system whether it is an accounting package, smart meter system, CMS, alternate billing system or third party printing services.
The MuniBilling core product features give the flexibility to improve operational efficiency. Its features include:
The MuniBilling core product features give the flexibility to improve operational efficiency. Its features include:
- Flexible Billing Engine - A solution for personalized billing needs. Accommodate different tax rates, parcels and locations, and adjustable billing tiers and rates.
- Customer Portal - Increase customer satisfaction with self-account management capabilities, freeing up your staff to focus on high-level operational tasks.
- Seasonal Management - Streamline management of high volumes of adhoc customer moves, and easily create any type of dormancy rate structure.
- Service Orders - To streamline service orders with a customer portal, reduce issue response time, and establish an accurate audit trail of all activities.
- Real Time Reporting - Real-time data to gain useful insights into Accounts Receivable, Billing, Customer Accounts, Meters, and Payments.
- Meter Integrations - Standard integrations with industry metering systems and data allow you to make informed decisions and streamline billing.
- Accounting Software - Send batches of billing data to mainstream accounting softwares for timely entry, consistency, and integrity.
- Payments - Secure payment methods - Lockbox, Credit Card, ACH. Improve cash flow through real-time payments and decreasing A/R.
MuniBilling Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
MuniBilling addresses several key business problems faced by users in utility billing management. The software seamlessly integrates with various systems, such as AMR AMI and Sensus, enabling efficient management of electric, water, sewer, natural gas, and solid waste utilities. This integration ensures accurate billing for these services. Users have reported that MuniBilling's exceptional customer support positively impacts their entire organization, as the team provides prompt and respectful assistance whenever needed.
Another common business problem that MuniBilling solves is the smooth transition from a previous billing platform. The conversion team has been praised for their helpfulness and accommodation during the transition process. They were able to quickly complete and test the transition within tight timeframes, resolving previous billing issues caused by discontinued platforms. This efficient data conversion allowed users to continue their operations seamlessly without any major disruptions.
The software has significantly improved the accuracy of billing, with previous errors being corrected. Users appreciate the ease of use and quick system performance offered by MuniBilling. Its ability to have multiple sessions open simultaneously has also been highly appreciated, further enhancing productivity.
Additionally, MuniBilling's full-service option has led to improved field service and excellent customer service. The centralized and user-friendly platform provided by the software streamlines billing management tasks, making them more efficient and organized.
Overall, users have experienced a seamless transition to MuniBilling and outstanding support from the staff throughout their usage of the product. This combination of functionality, ease of use, and strong customer support makes MuniBilling a highly capable utility billing solution for various businesses.
Efficiency and Ease of Use: Many users have praised MuniBilling for its efficiency and ease of use. They found the software to be easy to understand and navigate, making the process of creating utility bills much easier. Some users even mentioned that they rarely needed to call support for help after a year of using it, highlighting its user-friendliness.
Responsive Customer Service: Users appreciated the helpful and responsive customer service provided by MuniBilling. They noted that everyone they dealt with was incredibly nice, understanding, and patient. The support team was described as knowledgeable and thorough in guiding users through necessary steps or explaining what needed to be done.
Accurate and Dependable Software: The accuracy and dependability of MuniBilling's software were highly praised by users. They found the software easy to use and dependable in generating reports that allowed them to track past due balances and year-to-date totals accurately. Some users also highlighted how the software provided accurate billing by pulling the correct usage data, which was a huge upgrade compared to their previous systems.
Confusing Reports: Some users have found the reports in MuniBilling to be confusing, potentially leading to customer misunderstanding of statements and invoices.
Cumbersome Navigation: Users have expressed a desire for improved navigation in MuniBilling, specifically the ability to navigate through each account individually instead of having to go back to the search screen and input a new account number. This suggests that the current navigation process may be cumbersome for some users.
Lack of Stability and Consistency: According to some users, there has been a lack of stability and consistency in MuniBilling's development and updates due to surprises and removal of necessary features by an ever-changing management team over the past year. This raises concerns about the software's long-term reliability.