TrustRadius Insights
Users have found that My LiveChat is a helpful tool for easily communicating with their customers. With this software, businesses can …
Starting at $99 one-time fee
View PricingOverview
What is My LiveChat?
My LiveChat is a customer service and sales tool designed to engage with website visitors, provide customer support, and potentially increase sales. According to the vendor, it is specifically tailored for businesses of various sizes and can be used by professionals in industries such as e-commerce,...
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Get StartedPricing
Basic
$99
Cloud
one-time fee
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is My LiveChat?
My LiveChat is a customer service and sales tool designed to engage with website visitors, provide customer support, and potentially increase sales. According to the vendor, it is specifically tailored for businesses of various sizes and can be used by professionals in industries such as e-commerce, customer service, sales and marketing, education, healthcare, online retailers, service providers, and the travel and hospitality industry.
Key Features
Scalable plans: Businesses can choose flexible pricing options based on the number of seats and agents required.
Unlimited Chats: Engage in chats with website visitors without any restrictions.
Canned Responses: Utilize pre-defined responses to efficiently address common customer inquiries.
Proactive Chats: Initiate chat conversations with visitors using predefined triggers for proactive support.
Customizable Widgets: Customize the chat widget's appearance and design to match your website's branding and style.
Chat History: Access a complete record of chat conversations for future reference and analysis.
SSL Chat Communication: Ensure secure and encrypted communication between agents and website visitors.
Analytics: Gain insights into chat performance and visitor behavior with detailed reports.
Transcripts: Automatically save chat transcripts for future reference and analysis.
Mobile Chat: Engage with website visitors on-the-go using the mobile chat app available for iOS and Android devices.
My LiveChat Features
- Supported: Website Visitor Tracking
- Supported: Customizable Branding
- Supported: Proactive Chat
- Supported: Transfers/Routing
My LiveChat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found that My LiveChat is a helpful tool for easily communicating with their customers. With this software, businesses can engage in real-time conversations, addressing customer queries and providing assistance promptly. The chat function has proven to be a valuable means of connecting with customers, enabling businesses to offer instant support and build stronger relationships.
However, some users have expressed the need for training and assistance to fully utilize the product's features. While customer support does not offer formal training, users have found resources such as online tutorials and documentation to be helpful in overcoming any initial challenges.
Although some users have requested phone support, it is currently not available. Despite this limitation, My LiveChat offers an email channel for reaching out to customer support. Unfortunately, users who have contacted a manager via email have reported not receiving a response in certain instances.
When attempting to seek assistance through the chat function, users have described their experiences with customer support as mixed. While some interactions have been positive and helpful, others have encountered what they perceive as rude or unhelpful behavior from support representatives. It is worth noting that individual experiences may vary.
The free version of My LiveChat is feature-packed, allowing businesses to benefit from its functionality without incurring additional costs. However, one limitation of the free version is the lack of automatic email notifications, which are only available in the paid version. This can be a consideration for businesses that require email alerts for efficient customer communication and response management.
Reliable and Responsive Customer Support: Multiple users have praised MyLiveChat for its reliable service and the responsiveness of its customer support teams. Users have mentioned that whenever they had inquiries or encountered any issues, the support teams were quick to respond and provide assistance.
Easy-to-Use and Customizable Chatbox: Many reviewers have found MyLiveChat to be a powerful yet user-friendly live chat tool. They appreciated the ability to customize messages in any language before and after chatting, which added value to their customer interactions. Additionally, users liked that the chatbox could be kept on the side of their website, making it easily accessible and allowing them to spend more time engaging with clients.
Cost-effective Solution with Analytical Information: Several users mentioned that MyLiveChat is a cost-effective solution for adding a chat function to websites or apps. They appreciated that there are free plans available as well as the analytical information provided by the software. This data was considered valuable for improving performance in technical support and enhancing overall customer service levels.
Difficult UI Design: Some users have expressed frustration with the app's UI design, particularly when there are many users signed up. They find it difficult to navigate and believe that the limited number of simultaneous users exacerbates this issue.
Lack of Bot Function: Several reviewers have mentioned that they would like to see a bot function with automatic replies when employees are away. The absence of this feature makes it challenging for businesses to provide timely responses and support to their customers.
Lack of Training and Self-Explanatory Interface: Users have found the software to be not self-explanatory, especially for new users. Additionally, they feel let down by the customer support team's lack of training resources. This lack of guidance hinders their ability to fully utilize the software and maximize its benefits.