My LiveChat

My LiveChat is a customer service and sales tool designed to engage with website visitors, provide customer support, and potentially increase sales. According to the vendor, it is specifically tailored for businesses of various sizes and can be used by professionals in industries such as e-commerce, customer service, sales and marketing, education, healthcare, online retailers, service providers, and the travel and hospitality industry.

Key Features

Scalable plans: Businesses can choose flexible pricing options based on the number of seats and agents required.

Unlimited Chats: Engage in chats with website visitors without any restrictions.

Canned Responses: Utilize pre-defined responses to efficiently address common customer inquiries.

Proactive Chats: Initiate chat conversations with visitors using predefined triggers for proactive support.

Customizable Widgets: Customize the chat widget's appearance and design to match your website's branding and style.

Chat History: Access a complete record of chat conversations for future reference and analysis.

SSL Chat Communication: Ensure secure and encrypted communication between agents and website visitors.

Analytics: Gain insights into chat performance and visitor behavior with detailed reports.

Transcripts: Automatically save chat transcripts for future reference and analysis.

Mobile Chat: Engage with website visitors on-the-go using the mobile chat app available for iOS and Android devices.