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NavRisk has proven to be a valuable tool for users as they integrate it into their workflow to support multiple clients and enhance their …
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Product Details
- About
- Tech Details
What is NavRisk?
NavRisk Features
- Supported: Alerts/Notifications
- Supported: Audit Management
- Supported: Business Process Control
- Supported: Compliance Management
- Supported: Corrective and Preventive Actions (CAPA)
- Supported: Exceptions Management
- Supported: Internal Controls Management
- Supported: Legal Risk Management
- Supported: Operational Risk Management
- Supported: Reputational Risk Management
- Supported: Risk Assessment
- Supported: Claims Adjuster Management
- Supported: Claims Tracking
- Supported: Customer Management
- Supported: Electronic Claims
- Supported: Paper-Based Claims
- Supported: Payor Management
- Supported: Billing & Invoicing
- Supported: Cancellation Tracking
- Supported: Commission Management
- Supported: Forms Management
- Supported: Policy Issuance
- Supported: Quotes/Estimates
- Supported: Ratings Engine
- Supported: Reinstatement Tracking
- Supported: Renewal Management
- Supported: Underwriting Management
- Supported: Approval Process Control
- Supported: Attestation
- Supported: Audit Trail
- Supported: Policy Creation
- Supported: Policy Library
- Supported: Policy Metadata Management
- Supported: Policy Training
- Supported: Reporting/Analytics
- Supported: Version Control
- Supported: Workflow Management
NavRisk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
NavRisk has proven to be a valuable tool for users as they integrate it into their workflow to support multiple clients and enhance their patch management process. With NavRisk, users can efficiently manage claims administration, thanks to its quick visibility into the structure. This software offers easy access to all necessary information, eliminating the need for manual input of claim-specific details into state forms. As a result, users have experienced increased workflow efficiencies and streamlined processes.
One of the notable advantages of NavRisk is its web-based nature, which enables users to work on claims even while traveling. This flexibility allows them to stay productive and responsive no matter where they are located. Customers appreciate the improved layout of information provided by NavRisk. They find certain features of the software to be user-friendly, particularly when searching for specific vehicles, properties, or members. Overall, NavRisk has proven to be a valuable asset in ensuring efficient claims management and enhancing productivity for its users.
Reporting Functionality: Users have found the reporting functionality of NavRisk to be highly useful. Several reviewers have stated that it has saved them time and aided in the growth of their business by allowing them to easily generate reports.
Quick Deployment of Agents: Many users appreciate the quick and painless deployment of agents to all notes in NavRisk. This feature has helped them efficiently manage their tasks and streamline their workflow, contributing to increased productivity.
Helpful Customer Support: Despite encountering login issues, users have praised the helpfulness of NavRisk's customer support team. Reviewers mention that although there may have been a slight delay in resolving problems, they eventually received the assistance needed from the support team at NavRisk's office.
Difficulty in Navigation: Some users have expressed frustration with the navigation and layout of NavRisk. They mentioned that it takes multiple clicks to perform tasks that could be accomplished with a single click in the previous software, Renaissance. Users also disliked the inability to use the tab key to navigate across fields and had to rely on the mouse. Additionally, some users found there were too many screens to scroll through to access desired information.
Loss of Functionality: Several users reported a loss of functionality compared to their previous software. They mentioned that certain check printing features from previous systems were no longer available, and they experienced difficulties with bulk payments where the claim number had to be reentered for each payment, reverting back to the first claim in bulk payments. Users also noted problems with 1099 reporting and stated that more tasks now require manual intervention.
Usability Issues: Many users have raised concerns about usability issues within NavRisk. They found it inconvenient that the default file type for exporting files is for Reports instead of PDF. Users also expressed frustration with the lack of user-friendliness, often having to write down step-by-step directions. Additionally, some users mentioned difficulty in editing certain letters and deleting duplicated entries, as well as noting issues with copy and paste function not working properly.