NetFortris (discontinued)

NetFortris solutions are creative, adaptive, and closely integrated, resulting in a single, end-to-end voice, data, video, and implementation architecture. NetFortris Unified Communications as a Service (UCaaS) removes the complexity and agony of finding, installing, and integrating IT solutions. The platform provides Managed Communications, Network, and Security Services from start to finish. NetFortris CommUnity unites all of your communication – audio, video, messaging, collaborative effort, unified communications, consultations, and call centre — on a single platform that is easy to use and administer.

The NetFortis platform aids in the conversion of your speech into a digital signal, allowing you to make a call instantaneously from a computer, VoIP phone, or other data-driven devices. Simply, it is a phone service given over the internet. This technology facilitates company communication, regardless of workspace type or the participation of remote employees.

We are using NetFortris Fonality on-premise phone servers at a client office of about 40 users. This is backed by a traditional copper PRI to support the voice needs of a small not for profit foundation. We had previously had 3 Fonality servers at multiple satellite offices, one with SIP trunks, another with a PRI, that were linked for intra-office calling.

For an on-premise IP phone system, if price is your top concern and your needs are relatively simple, NetFortris definitely bears consideration. I inherited the systems we have in use at one client site, and I will say that they have been running reliably once I worked out some issues that went unaddressed in the original setup of the system (VLANs, DHCP options, poor SIP provider choices, faulty T1 card). If you have competent IT staff, setting up and keeping the server running is trivial (it is asterisk based). If you will need lots of hand-holding, my experience with their support staff has been less than stellar.

Everyone in our company (5 individuals) uses NetFortris. We purchased NetFortris, when it was Fonality, along with compatible handsets after our previous phone system, a traditional landline, aged out of use.

If you have an office in which all employees are tech-savvy, then Fonality/NetFortris may be for you. It is not a very adaptable system however. If you want it to emulate an existing or prior setup you will be sorely disappointed as Fonality/NetFortris will probably not work with you to make the phone work the way you want it to.

We use NetFortris to handle all of our calls, to allow us to transfer calls, pull calls, and monitor calls. It syncs with our Outlook contacts and allows us to communicate on various levels - inter-office and externally. We can keep track of call stats and use it to make sure everyone is on the same page. I fully recommend it as it is extremely effective and useful in day to day operations.

I think it's well suited for any office that is phone call driven. It's great to keep controls, stats, and to use.

We use Fonality to save every sensitive phone call we have. The whole company is using it. We share it in every business unit we have. One of the key functionalities for us is the simple and fast the interface is to create queues. We share the building with 2 clinics, an insurance agency, a law firm, tax office and a church. Every one has their own incoming number but we share resources making CSRs available to take calls no mater which number the customer dialed.

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never!

Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.

We are a small operation and use it for inbound and outbound customer/vendor contact, and internal communication.

Our team is small and needed some hardware adjustments for optimal service. The standard cable modem and router did not provide the best call quality. For those with optimal hardware, or those building the hardware around their phone system this may be an ideal fit.

We use Fonality as our division's main phone system. I had used Fonality in the past and was pleased with their service. But the technology and transparency it allows aligns well with our QC processes, which was the main factor in our decision to use Fonality.

Fonality is well suited to businesses looking for an easy-to-use hosted VoIP provider. However, there will be some heavy-lifting expected by the end-user which can be cumbersome, confusing, or time-consuming for those who may not be familiar with a solution of this type.

I use Fonality to give customers automated information via telephone and to encourage them to make their purchase online through our website.

The automated calls make my job much easier.

It is being used for the company. We are a virtual company at this time and it is great for the messaging and helps me to manage my team remotely. It would be terrible without fonality. I also like the reporting it provides so I can track our progress and report back to the team.

It is great for a virtual company for communication and management. When I have an office suite, I will still take fonality with me.

Fonality is the telephone PBX provider for Sea Education Association, an internationally recognized leader in undergraduate ocean education in Falmouth, MA. Using an onsite server, Fonality provides telephone service company wide for approximately 50 faculty, administrative staff, and student housing. The system provides cost-effective local, long distant, and international calling services for this fantastic semester long study abroad program.