Overall Satisfaction with Fonality
We are a small operation and use it for inbound and outbound customer/vendor contact, and internal communication.
- Operational efficiency increased at least 25% - we do a lot of data crunching and the screen sharing collaboration tool is very useful.
- RingCentral, 8x8 and Grasshopper
Fonality had the features and functions we were looking for in a competitively priced bundle. We weren't looking for phone hardware and wanted a simple to use the soft phone function, and we appreciate the collaboration and call monitoring tools that were included in the package.
Our team is small and needed some hardware adjustments for optimal service. The standard cable modem and router did not provide the best call quality. For those with optimal hardware, or those building the hardware around their phone system this may be an ideal fit.