Item: NetFortris (discontinued)
Rating: 8
Author: Bob Lawless

Overall Satisfaction with Fonality

Use Cases and Deployment Scope

We are a small operation and use it for inbound and outbound customer/vendor contact, and internal communication.

Pros and Cons

Pros

Great Customer Service
Good Onboarding process
Comprehensive Training for users and setup

Cons

Hardware may need to be upgraded to facilitate better call quality.
Call quality via cell phone app has been spotty on WiFi, requires the use of a carrier network.

Return on Investment

Operational efficiency increased at least 25% - we do a lot of data crunching and the screen sharing collaboration tool is very useful.

Fonality had the features and functions we were looking for in a competitively priced bundle. We weren't looking for phone hardware and wanted a simple to use the soft phone function, and we appreciate the collaboration and call monitoring tools that were included in the package.

Likelihood to Recommend

Our team is small and needed some hardware adjustments for optimal service. The standard cable modem and router did not provide the best call quality. For those with optimal hardware, or those building the hardware around their phone system this may be an ideal fit.

NetFortris (discontinued) Feature Ratings

Comments

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Verified User
commented 7 years ago
Not very helpful for a true retailer in front of the customer

Small Business - First Phone System