Small Business - First Phone System
April 25, 2017

Small Business - First Phone System

Bob Lawless | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We are a small operation and use it for inbound and outbound customer/vendor contact, and internal communication.
  • Great Customer Service
  • Good Onboarding process
  • Comprehensive Training for users and setup
  • Hardware may need to be upgraded to facilitate better call quality.
  • Call quality via cell phone app has been spotty on WiFi, requires the use of a carrier network.
  • Operational efficiency increased at least 25% - we do a lot of data crunching and the screen sharing collaboration tool is very useful.
Fonality had the features and functions we were looking for in a competitively priced bundle. We weren't looking for phone hardware and wanted a simple to use the soft phone function, and we appreciate the collaboration and call monitoring tools that were included in the package.
Our team is small and needed some hardware adjustments for optimal service. The standard cable modem and router did not provide the best call quality. For those with optimal hardware, or those building the hardware around their phone system this may be an ideal fit.

NetFortris Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Video conferencing
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android