Great product. I can't imagine by business without Fonality.
March 13, 2017

Great product. I can't imagine by business without Fonality.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

It is being used for the company. We are a virtual company at this time and it is great for the messaging and helps me to manage my team remotely. It would be terrible without fonality. I also like the reporting it provides so I can track our progress and report back to the team.
  • Call Tracking/Reporting. I like that I can log in at any time and track phone calls.
  • Messaging features. The IM portion of HUDweb is GREAT. I can't imagine sending emails all day to my employees and how time intensive that would be.
  • Set up was so simple. As a small business owner I don't have time to do extensive training, and spend time setting the equipment up.
  • I would like more options for my messaging when a caller calls in.
  • I would like to be able to have callers be able to dial extensions when they call in.
  • Productivity
  • Seamless interaction for patients and clients. They have no idea we are working from home.
  • Management tools/call tracking
I've only used fonality. I used to work with it at a previous job before I became a business owner.
It is great for a virtual company for communication and management. When I have an office suite, I will still take fonality with me.

NetFortris Feature Ratings

Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Audio conferencing