It truly is the Hud!
April 20, 2018

It truly is the Hud!

Bill Boykin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetFortris (formerly Fonality)

We use NetFortris to handle all of our calls, to allow us to transfer calls, pull calls, and monitor calls. It syncs with our Outlook contacts and allows us to communicate on various levels - inter-office and externally. We can keep track of call stats and use it to make sure everyone is on the same page. I fully recommend it as it is extremely effective and useful in day to day operations.
  • Pulling calls is simple and quick. A click and drag of the mouse and it's done. Very useful in high-stress calls that need a takeover.
  • Monitoring calls is easy and can be done with whispers to the agent on our end, which is extremely useful.
  • It's great for being able to have a pulse on what everyone n the company is doing at any one time.
  • I would like a smaller view, so I don't need the whole screen to see everyone, but that's not needed by everyone.
  • We are more efficient and it allows us to keep better track of all call stats.
I think it's well suited for any office that is phone call driven. It's great to keep controls, stats, and to use.

NetFortris Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
9
Message alerts
8
Video conferencing
Not Rated
Audio conferencing
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated