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NETSCOUT nGeniusONE Reviews and Ratings

Rating: 8.4 out of 10
Score
8.4 out of 10

Community insights

TrustRadius Insights for NETSCOUT nGeniusONE are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliable and Effective Solution: Multiple users have found NetScout nGeniusONE to be a reliable and effective solution for deep diving into the packet layer and identifying network and service performance issues in the protocol layer.

Long-Term Reliability: Several reviewers have mentioned that they have been using NetScout nGeniusONE as their main monitoring solution for many years, indicating its long-term reliability and effectiveness.

Easy Troubleshooting and Analysis: Many users appreciate how easy it is to troubleshoot network issues with NetScout nGeniusONE. They mention being able to capture problematic connection sessions using various filters, export pcap files for further analysis, and easily go back to history captures and logs when investigating intermittent or hard-to-capture connection issues.

Reviews

6 Reviews

NETSCOUT nGeniusONE: The Perfect Network Performance Monitoring Tool

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

NETSCOUT nGeniusONE is a deep packet inspection tool that helps to trace the connectivity between the clients, and we get the details like where the packet is dropped, what can be the possible reason of packet drop, and several other parameters regarding network connectivity and its functioning. Hence, it helps in makin our network more stable. We use it for generating trigger and alarm when the packet drop takes place due to any connectivity issue or link flaps. Apart from that we use it to monitor the behavior of server and traffic that is generated. It works as an man-in-middle to sniff the packet, so it helps as an monitoring tool and hence very beneficial for any enterprise or large organization. So, in brief it tell us where the problem persist in the network which can lead to any loss because everything depends upon connectivity and stability of network.

Pros

  • It can be integrated with various third party tool or visibility solution like IXIA, and other NMS tool to get a detailed report about behavior of different application.
  • It gives the ability to capture the packet in real time which is very beneficial.
  • It gives a complete detailed history of past days or even months to track the overall behavior so that we can distinguish between the stable and unstable sites and can identify the mist critical site.
  • The dashboard is very user friendly and all the features are clearly visible and well organized. It shows discovery and flap links very clearly location wise so that we can troubleshoot them.

Cons

  • The deployment part and initial configuration require so much time and efforts and needs perfect expertise for the implementation purpose.
  • Technical support is poor as they do not provide solution in initial meetings. In 2-3 meetings they simply collect logs and ask time for inspection. We need to continuously follow them for the solution.
  • The costing part is very high and we can get other similar tools with a lot more features and functionalities. So this needs to addressed.
  • With every new version, lot of bugs are introduced hence it is not recommended to move on latest version.

Likelihood to Recommend

NETSCOUT nGeniusONE is a great network performance monitoring tool as it helps to trace the path of packet and to identify the exact place where the packet is loss. It is well suited in scenarios where the organization have large network and they need continuous monitoring because loss of connectivity may lead to serious financial loss in sectors like banking, hospitals. The network performance and connectivity needs to be stable for proper execution of transactions, bookings, data transfer and other critical task. Performance monitoring of large enterprise is a big task and doing that manually requires very much effort, but with NETSCOUT nGeniusONE it becomes easy.

It is not well suited in scenarios where there is small network and they can survive if any link flaps for small duration of time.

Vetted Review
NETSCOUT nGeniusONE
1 year of experience

Complex But Useful

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We primarily use nGeniusONE for troubleshooting of issues across the network. By entering the source/destination we can get the metadata and packet level data to have good visibility into what is happening. Additionally, dashboards can be set up for quick views into the network and utilizing baselines, find out if anything is out of the norm. Packet level data can be exported and sent for analysis if necessary as well.

Pros

  • Packet captures
  • Metadata of Network
  • Troubleshooting Issues

Cons

  • Complicated UI
  • Requires Training
  • Complex initial configuration

Likelihood to Recommend

It’s best for troubleshooting issues that require a packet level analysis. By having source/destination you can have a view into how the packets are traversing the network. If alerts/baselines are set up it can help identify something out of the norm. Very useful for VoIP applications as well. Would not recommend for small scale environments.

Vetted Review
NETSCOUT nGeniusONE
1 year of experience

Useful but costly network monitoring tool

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

It is used globally at over a thousand locations for network traffic analysis, including NetFlow for every site and datacenter packet capturing. The analysis includes bandwidth capacity management, Top Talkers/Top application analysis, VoIP call analysis, and SharePoint traffic. It is used by the Telecom department and recently started to be leveraged by the applications departments. We are also leveraging the service desk to use it for initial incident triage.

Pros

  • Good NetFlow collection and analysis.
  • Complete suite of network and application analysis features in one tool.
  • Integration of network and application metrics for comprehensive performance analysis.

Cons

  • The interface is very cumbersome and not intuitive.
  • Lack of a strong and understandable API for integration with other tools.
  • High cost.

Likelihood to Recommend

Great for detailed real-time and historical network and application (over the network) utilization analysis. It works well both for capacity management and live troubleshooting, mostly focusing on the network performance for the applications running over it. Not appropriate for detailed routing analysis (follow full routing path), application performance analysis at the client or server level (before/after reaching the network).

Vetted Review
NETSCOUT nGeniusONE
7 years of experience

NetScout nGeniusONEP: a great network monitoring solution

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

NetScout nGeniusONE has been used across multiple departments in my company, especially for operation teams who manage and operate the infrastructures including networks and data centers. It is mainly used to monitor the service performance and support root cause analysis for network performance degradation and outages.

Pros

  • NetScout nGeniusONE can help to deep dive into the packet layer, help to identify the real network and service performance problems in the protocol layer. We have been using NetScout nGeniusONE as the main monitoring solution for the mobile network for many years.
  • I have recently use NetScout nGeniusONE to support problem troubleshooting for a customer issue complaining of slow application connection into our Datacenter services. it was easy to use NetScout nGeniusONE to capture the problematic connection sessions by using various type of filters and export a pcap file for further analysis.
  • I‘ve also use NetScout nGeniusONE to investigate an NBN connection issue which was intermittent and hard to capture, however, by using NetScout nGeniusONE it was easy to go back to the history capture and logs, so we won't miss any important leads.

Cons

  • Some time the NetScout nGeniusONE is a little slow when analyzing/downloading big size network captures, especially when I add more filters that slowness will be more obvious. I hope it can be improved a bit as the data we're analyzing now is more and more massive in size.
  • I don't have other comments on this question, everything looks good except the one I've mentioned.

Likelihood to Recommend

NetScout nGeniusONE is perfectly suited for an end to end network service monitoring, no matter what type of service it is—IP, mobile, datacentre, or the cloud— it can all be a good place to have NetScout nGeniusONE deployed to assist in the operation.

Scout the Network!!

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We currently use NetScout as a way of monitoring multiple links between branch offices within our company. The main purpose has been for packet tracing. We have multiple platforms; Microsoft, Unix, Mainframe which we must ensure traffic is not only flowing correctly but within a reasonable timeframe. NetScout has given us this with a graphical interface that can display traffic statics in a way that is easy to read as well as allowing an engineer to dig into the packets even deeper.

Pros

  • The graphical interface has to be the key benefit of NetScout. I am more of a packet analyzer but the interface gives the upper levels easier view into the network.
  • The breakdown of sites is useful.
  • The ability of the break the traffic down and go into the packet analyzer straight from the graphical interface. Saves a lot of time writing filters with just simple clicks.

Cons

  • Possibly the setup. The organization of setting up the sites weren't as easy as I would have liked.

Likelihood to Recommend

Packet tracing is its main purpose and well suited for. Unfortunately, I am not a mainframe expert but know enough to know the danger. We have, what I call, a version 1 mainframe which requires a separate stack for its TCP/IP access per program, unlike Microsoft and Unix. With the use of NetScout, we were able to determine a routing issue as well as the incorrect stack that the TCP traffic was routing too. Beginning with the graphical interface we were able to narrow the path down between multiple devices and then analyzing the packet trace generated by NetScout.

Vetted Review
NETSCOUT nGeniusONE
5 years of experience

Netscout Review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

From implementation it has been used to diagnose and find problems. We have been working sometime to operationalize the system into monitoring solution for all IT organizations within the company. With nG1 we have been able to baseline our applications which provides us the ability to do alerting and reporting to the appropriate group to look further into problems.

Pros

  • In this space, we wanted an end-to-end solution provided by one vendor.
  • Local support team and TAC have been instrumental in helping us provide this solution
  • Very responsive to new ideas to improve the product.

Cons

  • Better access to resources
  • Pricing in this niche market is very high, hard for the little guy to take advantage of these solutions

Likelihood to Recommend

One of the primary focus we have is application visibility as data crosses the network. We have found several instances where latency was an issue, unknowingly and was able to take corrective action.

Using this tool as a troubleshooting tool only is missing out on all the addons you get from a solution like this. Don't be tunnel visioned share the tool and get the most out of it.