NetScout nGeniusONEP: a great network monitoring solution
Paul Fan | TrustRadius Reviewer
June 17, 2019

NetScout nGeniusONEP: a great network monitoring solution

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetScout nGeniusONE

NetScout nGeniusONE has been used across multiple departments in my company, especially for operation teams who manage and operate the infrastructures including networks and data centers. It is mainly used to monitor the service performance and support root cause analysis for network performance degradation and outages.
  • NetScout nGeniusONE can help to deep dive into the packet layer, help to identify the real network and service performance problems in the protocol layer. We have been using NetScout nGeniusONE as the main monitoring solution for the mobile network for many years.
  • I have recently use NetScout nGeniusONE to support problem troubleshooting for a customer issue complaining of slow application connection into our Datacenter services. it was easy to use NetScout nGeniusONE to capture the problematic connection sessions by using various type of filters and export a pcap file for further analysis.
  • I‘ve also use NetScout nGeniusONE to investigate an NBN connection issue which was intermittent and hard to capture, however, by using NetScout nGeniusONE it was easy to go back to the history capture and logs, so we won't miss any important leads.
  • Some time the NetScout nGeniusONE is a little slow when analyzing/downloading big size network captures, especially when I add more filters that slowness will be more obvious. I hope it can be improved a bit as the data we're analyzing now is more and more massive in size.
  • I don't have other comments on this question, everything looks good except the one I've mentioned.
  • NetScout nGeniusONE helps to reduce the time and effort (people to involve) to react on network outages, speed up the investigation progress, and much more quickly to identify the root cause.
  • Proactive helps the operation team to identify the underline problems and help the business to take actions before the issue starts to impact the customer's business. Help to reduce the incidents and outages.
  • Help the operation teams to better understand the performance and health of the network from a higher level and end to end perspective, improve the efficiency of work.
In some of the aspects, ExtraHop is a little similar to Netscout however ExtraHop is a real-time performance monitoring tool doesn't provide the functionality to look back to the history data by providing the storage for network capturing data (pcap). Maybe it's just that the license we have purchased for ExtraHop doesn't provide this functionality.
NetScout nGeniusONE is perfectly suited for an end to end network service monitoring, no matter what type of service it is—IP, mobile, datacentre, or the cloud— it can all be a good place to have NetScout nGeniusONE deployed to assist in the operation.

NETSCOUT nGeniusONE Feature Ratings

Automated network device discovery
9
Network monitoring
10
Baseline threshold calculation
10
Alerts
9
Network capacity planning
9
Packet capture analysis
10
Network mapping
9
Customizable reports
9
Wireless infrastructure monitoring
10
Hardware health monitoring
10