Very pricey and does not work as they say it will
Use Cases and Deployment Scope
We have been using it for about a year and a half. We have been just trying to get reports to load. They load slow, and when say slow meaning 10-15 minutes to load a report and many times they timeout and never load at all. Support thinks we should change the format and a few other things, so we did that, and it still does not work, so they offered to build them for us and still same issues. Sitting in meetings with a client and taking 10-15 minutes to get a basic report 1-page report to load or it will never load at all makes this $60,000 plus we gave them an actual waste of our time and money. We have over $60,000 and over 250 hours of our time to have a product that adds no value to our business. We moved back to our previous provider that does not have as many features, but more features are useless if they do not work.
Pros
- Easy to use
- Clean Interface
Cons
- SUPER SLOW
- Many times reports do not load
- Support is not good
- Very pricey for what it does
Likelihood to Recommend
We have been using it for about a year and a half. We have been just trying to get reports to load. They load slow, and when say slow meaning 10-15 minutes to load a report and many times they timeout and never load at all. Support thinks we should change the format and a few other things, so we did that, and it still does not work, so they offered to build them for us and still same issues. Sitting in meetings with a client and taking 10-15 minutes to get a basic report 1-page report to load or it will never load at all makes this $60,000 plus we gave them an actual waste of our time and money. We have over $60,000 and over 250 hours of our time to have a product that adds no value to our business. We moved back to our previous provider that does not have as many features, but more features are useless if they do not work.
