TrustRadius Insights
Users of Officetree have found the app to be a valuable time-saving tool, particularly for small or newly established companies. The ease …
Starting at $11.99 per month
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Economy
$11.99
Cloud
per month
Standard
$24.99
Cloud
per month
Pro
$39.99
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Officetree?
Officetree Features
- Supported: Accounts Payable
- Supported: Accounts Receivable
- Supported: Bank Reconciliation
- Supported: Billing & Invoicing
- Supported: CPA Firms
- Supported: Financial Reporting
- Supported: General Ledger
- Supported: Tax Management
- Supported: Invoice Creation
- Supported: Invoice History
- Supported: Mobile Payments
- Supported: Online Invoicing
- Supported: Online Payments
- Supported: Payment Processing
- Supported: Recurring/Subscription Billing
- Supported: Tax Calculation
- Supported: Calendar/Reminder System
- Supported: Contact Management
- Supported: Email Management
- Supported: Email Marketing
- Supported: Interaction Tracking
- Supported: Lead Generation
- Supported: Lead Management
- Supported: Lead Qualification
- Supported: Mobile Access
- Supported: Reporting/Analytics
- Supported: Sales Pipeline Management
- Supported: Task Management
- Supported: Alerts/Escalation
- Supported: Customizable Branding
- Supported: Knowledge Base Management
- Supported: Macros/Templated Responses
- Supported: Multi-Channel Communication
- Supported: Remote Access/Control
- Supported: Service Level Agreement (SLA) Management
- Supported: Ticket Management
- Supported: Canned Responses
- Supported: Real-time Consumer-facing Chat
Officetree Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Officetree have found the app to be a valuable time-saving tool, particularly for small or newly established companies. The ease of setup and cost-efficiency have been mentioned as key benefits by customers. They appreciate the ability to have a business phone number on their cell phones, allowing them to stay connected and professional even while on the go. The customer service received has been highly regarded, especially in terms of setting up voicemails and identifying calls specifically for their businesses. Some users have not fully utilized all the capabilities of Officetree but still find it useful for fulfilling their needs. However, there have been some challenges reported by users, such as difficulties accessing their accounts and frustrating delays in resolving issues. Additionally, there were concerns raised about billing and technical support, including being charged for the wrong plan and not receiving assistance when reaching out for help. It is worth noting that while some users have had negative experiences with these aspects, others have expressed positive experiences with Officetree overall.
Integrated Application: Officetree is praised by multiple users for being an integrated application that helps organizations manage various aspects of their business, including billing, accounting, CRM work, and helpdesk tasks. Some reviewers have found this feature to be particularly useful as it allows them to streamline their operations and avoid the need for multiple separate software solutions.
Reasonable Price: Several users have appreciated the reasonable price of Officetree. They have mentioned that this affordability factor makes it a cost-effective choice for businesses of different sizes. This positive sentiment towards pricing indicates that Officetree offers good value for money according to these users.
Ease of Use and Configuration: The ease of use and configuration process in Officetree has been positively highlighted by multiple reviewers. They mention that the setup process is simple and straightforward, allowing them to quickly get started with using the software. This user-friendly aspect has made it easier for teams to adopt and integrate Officetree into their daily workflow without much hassle or training required.
Error-prone billing system: Several users have experienced errors while issuing bills and have expressed frustration with the software's billing process. It has been mentioned that the lack of explanation about the billing process in advance can lead to confusion. Additionally, some users disliked the additional charge for each user and found it to be an inconvenience.
Poor customer service: Multiple users have reported dissatisfaction with the level of customer service provided by Officetree. They mentioned long wait times for support and felt that they were being given the run-around when trying to resolve issues. Some users had tickets open for over 24 hours without a resolution and encountered difficulties in reaching customer support during account cancellation.
Lack of transparency and unexpected charges: Several users have expressed frustration with unexpected charges from Officetree. They claimed to have ongoing random charges and had to involve their bank to resolve these issues. Furthermore, some users mentioned difficulties in canceling their accounts and felt misled by the company's alleged lack of a free trial, which they claimed was falsely advertised.